Sales Executive
Resume:
Nicholas Salvo
Boston, MA
*******@*****.***
www.linkedin.com/in/nicholas-salvo
Accomplished Sales Executive & Account Manager skilled in both securing new business and managing existing accounts. Charismatic personality with confident communication skills, a keen attention to detail and a track record of exceeding all sales goals. Strong understanding of the travel industry and ability to overcome objections and barriers. Consistently ranked as a top performer wile maintaining excellent quality scores from clients.
Experience
AUGUST 2019 – PRESENT
Group Sales Account Manager
Vantage Deluxe World Travel, Boston, MA
Manage existing account base maintaining regular contact with clients, maximizing revenue and reselling clients each year.
Following up with leads and maintaining detailed contact records.
Identifying qualified prospects and securing new business.
Propose, assemble and sell appropriate travel programs to group clients.
Maintain accurate and up to date contact records within the database.
Scheduling appointments and follow ups with clients.
Reviewing program quotas and forecasting passenger counts
Interdepartmental liaison to ensure all elements of the contract delivered efficiently.
Exceed weekly, monthly and annual floor goals wile maintaining an excellent client rapport.
DECEMBER 2016 – AUGUST 2019
Sales Consultant
Vantage Deluxe World Travel, Boston, MA
Close sales on both inbound and outbound opportunities and secure up-sells on deals closed.
Qualify leads for future sales and acquire new leads by pitching industry-leading referral benefits program.
Provide excellent service at all stages of the sales and service cycles.
Meet monthly metrics including conversion and upsell opportunities such as travel protection, cabin upgrades, air upgrades and tour features, through inbound calls, online chat and email.
Support team in achieving sales improvements by sharing best practices and reaching out to peers.
JANUARY 2016 – JUNE 2016
Sales Consultant
Viking Cruises, Boston, MA
Ranked number one corporate sales associate first month on phone (for Boston and Los Angeles) with the highest conversion and total revenue.
Provided sales and service to clients and prospects including the managing of complex itineraries and pricing plans.
Converted 55% of calls into sales to achieve highest revenue in one month for any sales agent with $1.6 million in total sales.
Handled inbound sales calls from prospective passengers to identify their needs and provide most relevant options stressing the Viking Cruises benefits; completed reservation booking process.
Aggressively followed up with outbound calls to prospective customers to provide additional information, overcome objections and finalize bookings.
Executed out bound calls in downtime to drive revenue and boost conversion; assisted team members to improve sales and service metrics.
DECEMBER 2013 – JANUARY 2015
Sales Agent
Grand Circle Corporation, Boston, MA
Generated $1,000,000 average monthly revenue by performing 30+ daily; achieved individual sales and quality goals.
Highest upsell rate of 77% in the company for Q1.
Top 5 associate in department for most units sold year-to-date (pre/post trip, booking, travel protection).
Maintained daily relationships with elite client portfolio of over 40+ contacts including frequent communications and detailed knowledge of 60 products and related policies.
Developed best practices to share with team/floor to increase department revenue.
Travel Support Associate
Built strong relationships with customers by providing high quality, personalized customer service.
Presented recommendations to improve the company's processes and procedures.
Partnered with other business units to resolve the customers’ issues and concerns.
Maintained adherence to fixed schedules to support call volume.
Education & Memberships
Bachelor of Science, Business Administration/Marketing
May 2013, Stonehill College, Easton, MA
NASP, National Association of Sales Professionals
Member, education and certification opportunities
Contact this candidate