From

C.Ramachandran,

# **/**, ********* * ******,

Bethaniyapuram, Madurai-625016

Email ID: add10x@r.postjobfree.com.

Mobile : +919*********, 822*******.

To

Respected sir/Mam,

I submit here with my resume for a suitable post in your revered and esteemed organization. I have completed B.E(Computer science and engineering) in Bharath Niketan Engineering College, Aundipatty during 2006-2009 and Diploma in Electronics and Instrumentation in Rukmini shunmugam polytechnic, Madurai during 2001- 2004.and I have 3+ years experience in computer Hardware & Networking Customer support engineer.

I assure that, given an opportunity I will perform with great sense of responsibility and contribute my best for the organization’s productivity. Looking forward to a favorable reply.

Thanking you,

Place: Yours faithfully,

Date: (C.Ramachandran)

RESUME

C.Ramachandran

# 56/20, Nagunagar I street,

Bethaniyapuram, Madurai,

Mobile no: +919*********, 822*******.

Email: add10x@r.postjobfree.com

Career Objective

To utilize my skills to the fullest and contribute in the growth of the organization. Willing to work hard with dedication to achieve the organizational goals and standards. Interested in a long-term association with the organization that provides a planned and secured growth in my career.

Education

U.G : B.E* (Computer Science & engineering)

Year of passing : 2006- 2009(April)

Institute : Bharath Niketan Engineering College, Aundipatty

Technical : D.E.I.E (Diploma in Electronics and Instrumentation)

Year of passing : 2001- 2004(April)

Institute : Rukmini shunmugam polytechnic, Madurai

Academic : SSLC

Year of passing : 2000- 2001(April)

Institute : St. Britto Hr. Sec. School, Madurai

SUMMARY

Total experience 5 yrs as a Hardware & networking engineer

oReal time experience in Desktops and the industrial systems.

oProvide the full-fledged support for the end users.

oOnsite support for AMC customers.

oExperience in Installations of entire Hardware devices & Software products.

oProvide the technical support for the critical issues from the Hardware devices & Software products.

oProvide the customer support for the Branded systems.

oHands on experience to handle the entire site as client level.

oHands on experience to handle the Installations & Issues from windows desktop editions.

oHands on experience to handle the Configurations & Issues of mail clients (Outlook express, Outlook 2003 & 2007.)

oHands on experience to handle the Configurations & Issues of web browsers (IE, Firefox, chrome).

oHands on experience to provide end point security from the harm full viruses & malwares with the corporate virus removal software.

oExperience to recover the valuable data when booting problem & any other issues with the appropriate tools.

oExperience to support the configurations & issues from LAN/WAN environment.

oHands on experience to handle the Configurations & Issues of network cabling works, IP configurations.

oExperience to configure & troubleshoot the thin client connectivity problems.

EXPERIENCE IN DETAIL:

Previous Employers

Premier systems & peripherals, Madurai

Eminent Technology Solutions, Madurai.

Vectra System Solutions, Madurai.

Vega Tech Solutions, Madurai

Current Employer

Micro World Technologies Limited, Madurai Region

(eScan Antivirus).

In Premier systems & peripherals

Role : Junior Customer Support Engineer.

During : From -2005 (September)

To -2006 (August)

Company Profile

Main Dealer of the HP, Intel, Asus, Mercury, D Link, Zebronics, intex products through out the south Tamilnadu from Madurai. On that period they have the clients are Aravind eye hospitals, Apollo specialized hospitals, TVS brake linings, India bulls, share khan, Geojit.

R&R

As a Junior Customer Support Engineer, Join with the Senior Engineers Co-operatively to handle the issues from the corporate clients which are mentioned above. Independently I involve handling the issues of operating system, application programs, and hardware devices for the end users. Provide the onsite support for the Compaq, Zenith, LG users.

In Eminents Technology Solutions

Role : System Administrator/Technical Support Engineer.

During : From -2009 (August)

To -2010 (December)

Company Profile

The Company handling the developing process of ERP projects, Students projects, web pages and also the hosting process. And the company runs a computer software training institute with the branches at Madurai surroundings.

R&R

As a System Administrator I provide troubleshooting and maintenance of the client side systems. Experience in corporate software’s and applications installations and data recovery for the company client users. Actively involved in technical support, assembling, Installation and Maintenance of client side desktop machines, laptops, software’s and various peripherals.

Provide technical support solutions for the clients.

Troubleshooting all software problems.

Provide the internet solutions.

Provide the security from the internet problems.

Working as a good team player.

Installation of Licensed software packages like Virus software’s, Application software’s, Operating systems.

In Vectra System Services

Role : Customer Support Site/Field Engineer.

During : From -2011 (January).

To -2012 (April).

Company Profile

The company leads to provide the endpoint solution for desktop & networking support for their corporate clients, Domestic clients, End users of south Tamilnadu. The Company also provides the virus security for their clients with the distribution authority of the e-scan security products. They are the only authorized technical support provider for the IBM & Lenovo products of south Tamilnadu.

R&R

As a Customer support Field engineer

As a customer support field engineer I involved to call locking process and provide the technical support for the IBM & Lenovo clients. Then I successfully had done the On call, Warranty, Amc, Ewc customers. Then recover the system & their valuable data from the operating system issues & virus problems.

As a Customer support site engineer

As a site engineer, I have to manage up to 300 systems as network clients. I handle the day to day issues like operating system corruptions, virus related issues, data recovery, domain connectivity, application configurations, mail client configurations, issues recover like pst files recovery, LDAP connectivity, nk2 file recovery, Dot matrix & Laser printer related issues like sharing, troubleshooting mechanically. Then handle the spare material stock details and recycle the spares after service.

Note: For Vectra systems & services, I worked as a site engineer at Sundaram Industries Rubber Factory- Kochadai, Madurai. And I also worked as site engineer at TNSTC- Dindigul Region.

In Care IT Solutions (P) Ltd

Role : Customer Support Field Engineer.

During : From - 2013 (January).

To - 2013 (October).

Company Profile

This company is the business partner of WIPRO INFOSYSTEM. This company provides the support for the entire support for the Wipro AMC clients and warranty clients for Desktops, Servers, Printers, and UPS.

R&R

As a customer support engineer I handled the customers like Indian bank, LVB bank, REPCO bank, Berger paints. Courts, collector offices, Taluka offices, and more customers for the desktop supports, OS, software, antivirus installations, mail configurations, Domain connectivity, data recovery and other industrial instruments installations, starting level printer installations & first level UPS trouble shootings.

In Vega Tech Solutions (P)Ltd

Role : Customer Support Site Engineer.

During : From - 2013 (October).

To - 2014 (October).

Company Profile

This company is the one of the leading IT product sales & service team. This company is the business partner of the Quick Heal antivirus of the south Tamilnadu. This company provides the end to end IT support for their clients. This company also handles the AMC projects for their clients. Their clients are TVS-Rubber factory, TVS-Srichakra, Indian Overseas Bank, Central Postal Office, MDCC Bank, TVS-Brake linings.

R&R

As a site engineer, I have to manage up to 300 systems as network clients. I handle the day to day issues like operating system corruptions, virus related issues, data recovery, domain connectivity, application configurations, mail client configurations, issues recover like pst files recovery, LDAP connectivity, nk2 file recovery, Dot matrix & Laser printer related issues like sharing, troubleshooting mechanically. Then handle the spare material stock details and recycle the spares after service.

In Micro World Technologies (P)Ltd

Role : Remote Support Executive.

During : From -2014 (October).

To - At Present.

Company Profile

Micro World develops Information Security solutions that provide protection against current and evolving cyber threats. Our product portfolio includes eScan and Mail Scan that encompass Anti-Virus, Anti-Spyware, Content Security, Anti-Spam, and Network Intrusion Prevention solutions. Incorporated in the USA with offices worldwide, we are represented by our partners across the globe.

.

R&R

As a Remote Support Engineer, I provide the technical support for day to day issues to the clients, like updation, license and other issues. Via remote technology I provide the instant solution for the client’s problem from Madurai location up to down south of Tamilnadu.

Future Goals : Network Administration

Server Administration

Software Technical Support

Personal Details

Date of Birth : April 01, 1985

Marital Status : Single

Language Proficiency : Tamil, English

Father’s Name : V.Chandrasekaran

Permanent Address : # 56/20, Nagunagar I street,

Bethaniyapuram, Madurai-625016

Driving License : MCWG Licensed in India

Note : Willing to work on SITES or FIELD

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Place : (C.Ramachandran)

Date :

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