Novell Johnson, Computer Support Specialist

*** **** **** ***** *** 223 North Chesterfield, Virginia 23225 Cell: 804-***-**** Email: add10s@r.postjobfree.com Objective:

Quick-learning and results-oriented Computer Support Specialist seeking a career with a reputable company that appreciates sound communication and conflict resolution skills. Looking to onboard with a facility that allows one to contribute the required skills necessary while providing room for growth within.

Education:

New Horizons Computer Learning Centers [Richmond, VA] August 2019 Network Support Technician Program / Information Security Professional Program John Tyler Community College [Chester, VA] December 2020 Associate’s in General Studies, Computer Science Specialization Information Technology Certifications & Skills:

• CompTIA Security+ Certification (Pending) July 2020

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Oversee the daily performance of computer systems.

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Develop training materials and procedures, or train users in the proper use of hardware or software.

• Refer major hardware or software problems or defective products to vendors or technicians for service.

• Enter commands and observe system functioning to verify correct operations and detect errors.

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Prepare evaluations of software or hardware, and recommend improvements or upgrades. Experience:

United States Army Reserve [Fort Eustis, VA] April 2014 - Present Logistics Specialist

• Inspect, count and document cargo utilizing both manual and automated data processing systems. Load and unload supplies and equipment from ships, docks, beaches, railheads, boxcars, warehouses, motor vehicles and aircraft. Operate and maintain all types and sizes of winches, cranes and forklifts. Create load plans for air shipment and ocean liner vessels. Operate ocean liner vessel equipment. Cables Plus USA [Henrico, VA] September 2019 - Present Fiber Optic Technician

• Handled fibers for device routing, ribbon breakouts, component assemblies and custom splicing projects. Expert in splicing, cleaving, cleaning of fibers and inspection of quality work. Handled custom projects for creating assemblies with fiber optics (splitter modules, ribbon fan-outs, data reports).

Estes Forwarding Worldwide LLC [Richmond, VA] July 2018 - September 2019 Operations Specialist

• Build rapport with customers by greeting them in a courteous, friendly, and professional manner. Answer inbound inquiries by clarifying information; researching, locating and providing accurate information. Keep equipment operational by following procedures and reporting problems. Participate in company offered, educational opportunities to keep job knowledge current. Resolve problems by clarifying issues, researching and exploring solutions, and escalating unresolved problems. Capital One [Chester, VA] March 2015 – July 2018

Senior Risk Coordinator

• Working in Collections (Cure and Specialty Assistance). Handling inbound and outbound calls with existing customers. Educating customers on account status, solve customer issues, secure and making payment arrangements. Helping customers to build and retain strong credit standing.

Kroger [Chester, VA] April 2010 - March 2015

Store Associate

• Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.

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