Desktop Support Engineer

CURRICULUM VITAE

SHAFIULLAH M T

Manama, Bahrain

Contact Number: +973-********

CISCO ID: CSC013429723

Email ID: *********@*****.***

Summary:

* ***** ** **** ********** in the field of IT – Hardware Networking as Desktop Support Engineer and IT Support Engineer A Strong Knowledge In Installation, Maintenance, Troubleshooting And Configuration Of Computer Systems & Romexis software server (medical related server).

Good Knowledge on Network Cisco Switches and Router

Good Knowledge on Desktop Support Troubleshooting & Printer

A Strong Knowledge In TCP/IP, ADS, DNS, Mail Routing, RIP, EIGRP, OSPF, Installing LAN and WAN Topology Networks & server maintenance.

Professional experiences:

Gulf Market international (Alfanar Medical Equipment W.L.L), Bahrain JAN 2019 to present Designation: IT support Administrator

Company Profile: Al Fanar Medical Equipment & Services Co WLL Company is established in 2012

(Sister concern of Gulf Markets International) is one of Bahrain leading medical division provide solutions to Bahrain’s health-care sector including government and private hospitals, specialty clinics and pathological laboratories by partnering with world leading manufacturers of innovative products and solutions in the medical industry.

Experienced in working interactively with customers and all levels of medical equipment management for desktop and network troubleshooting

Proficient in monitoring and troubleshooting IT related issues in server software and hardware in LAN/WAN network.

Working with Windows Server 2012 – Active Directory

Creating and managing user profiles

Handling Factors ERP software & remote server

Email Configuration – MS outlook 2010 & Printer configuration and troubleshooting Software installation.

First Vision Security System W.L.L – Manama, Bahrain NOV 2017 to DEC 2018 Designation: Junior System Administrator

Role: Junior System Administrator

Managed and administered Windows systems – Performed periodic maintenance, provided technical support and executed systems engineering.

Troubleshoot and provide technical analysis concerning operating system, network, and application performance issues to resolution.

Provide support for backup/recovery and disaster recovery solutions.

Maintained, upgraded and trouble-shoot the PC hardware and congressional office LAN/WAN networks.

Provided both hardware and software support to the clients.

Monitor and manage hardware, software, and security (clients for anti-virus, spam filtering, spy ware detection and removal, etc.

Win Enterprises- Chennai, Tamil Nadu 2015-2017

Designation: Service Engineer

Role: Technical and Desktop Support

Troubleshoot all desktop level call of the user.

Installing troubleshooting window OS.

Troubleshooting all type of problems.

Installing network printers.

To take backup and restore data.

Wireless Networking Installation.

Academic and Technical Qualifications:

Degree Institution Year of passing

Bachelors In Electronics And

Communication Engineering

Aalim Muhammed Salegh College Of

Engineering,Chennai, India

2015

GLOBAL IT CERTIFICATIONS

CCNA Certifications ID: CSC013429723

Technical Experiences:

Good skills in networking (cisco switch and router) & medical equipment related field.

Skills in window server 2012 & MS-office.

Good knowledge in C, C ++, java.

Good communication skills & a positive approach to tackle problem Personal Details:

Name : SHAFIULLAH

Father’s Name : Mohamed Thahir

Date of Birth : 01-01-1993

Nationality : Indian

Languages Known : English/Tamil/Malayalam/Arabic(R&W) Contact Number : +973-********

Current Address : Flat 4 Building 85

Hoora Avenue

0323 Manama

Capital Governorate, BHARAIN

Driving License : Valid Driving license

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