Data Analyst Sales

Mina Samuel Samy Tadrous

Mobile: 012******** E-Mail: ***********@*****.***

Personal Profile

I am a good team worker and I am always eager to assist my colleagues and apply my own skills, experience and knowledge. Teamwork has always been an intrinsic part of work. I possess excellent telecommunication skills. I work well under pressure and am a good problem solver. I am computer literate; have a good typing speed and extensive knowledge of the Microsoft packages including Power BI, Excel, Advanced Excel, Power Point, Word etc I have vast experiences dealing with a range of customers and clients. I am confident in front of a group of people and within discussions.

Work Experience

June 2019 – Present

Data Analyst

United Distributors

United Distributors is a sales and distribution company based in Cairo. Distributes Clorox & Gourmet products - Nation Wide.

Main duties performed:

• Generate and distribute management reports in accurate and timely manner (Daily MTD reports and Monthly reports).

• Review historical sales trends.

• Generating product behaviour, customer behaviour and revenue analysis on monthly basis.

• Develop effective forecast models based on industry trends and demand patterns.

• Propose and implement solutions to improve demand forecast accuracy.

• Successfully communicate forecast and inventory estimations to management.

• Monitor and report on important changes in sales forecasts, budgets, and business strategies.

• Conduct monthly forecast maintenance.

• Provide strong reporting and analytical information support to management team.

• Generate both periodic and ad hoc reports as needed.

• Generating performance league sheet (KPI) and incentive sheet on monthly basis. Nov 2018 – June 2019

MIS Analyst (Management Information Systems, Data Analyst) Al Deyaa Group

AL Deyaa is an award-winning Etisalat Premium Business partner, holding 12 years of experience and a creative workforce, we aim to empower Small and Medium Businesses (SMBs) in UAE with Etisalat’s end-to-end solutions and establish long-term partnerships with our customers. Main duties performed:

• Generate and distribute management reports in accurate and timely manner

• Develops MIS documentation to allow for smooth operations and easy system maintenance

• Provide recommendations to update current MIS to improve reporting efficiency and consistency

• Perform data analysis for generating reports on periodic basis

• Provide strong reporting and analytical information support to management team

• Generate both periodic and ad hoc reports as needed

• Analyse business information to identify process improvements for increasing business efficiency and effectiveness

• Generating yearly forecast for each product

• Generating product behaviour, customer behaviour and revenue analysis on monthly basis

• Generating performance league sheet (KPI) and incentive sheet on monthly basis April 2015 – Nov 2018

NPS Analyst (Net Promotor Score)

Vodafone UK

VIS (Vodafone International Services) is the largest off-shoring & outsourcing service provider in the region delivering business excellence through providing world class integrated products & services of high quality and value to our partners.

Main duties performed:

• Responsible for Analysis/ Consulting, Configuration/ Integration, Validation/ Support and Project Planning for all aspects of the NPS closed loop process with a focus on predictive Analytics, Reporting and Survey Administration.

• Responsible for key business metrics and reporting that drives decision making and process improvement for the Business Unit and Net Promoter Score (NPS) Centre of Excellence Receive Inbound Customer calls, to achieve agreed targets and standards applied to the account.

• A champion for standardizing and automating internal client-facing reports provided to Business Units

• Be a change agent within the Business Units closed loop administration to ensure accurate and high-quality data is collected and analysed on a consistent basis

• Leverage a variety of analytical tools to provide information that is flexible, responsive and nimble to changing business needs.

• Raising Flags and pointing to the weaknesses and what need to get improved. January 2015 – April 2015

Technical Support

TE Data

The company is the Internet Service Provider market leader in Egypt with a DSL market share of more than 60%

Main duties performed:

• Deliver service and support to end-users using and operating automated call distribution phone software

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

• Diagnose and resolve technical hardware and software issues involving internet connectivity

• Research required information using available resources

• Follow standard processes and procedures

• Identify and escalate priority issues per Client specifications

• Redirect problems to appropriate resource

• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

• Organize ideas and communicate oral messages appropriate to listeners and situations

• Stay current with system information, changes and updates November 2012 – January 2015

Visitor Service Coordinator

M.H. Alshaya – KidZania (Kuwait)

Working in an entertainment/educational park. The park operates for children aged 3 to 14 and welcomed many different nationalities and cultures.

Main duties performed:

• To be the first line of communication between customers and the business.

• Understanding the needs of the customers

• Gathering the customer’s feedback and producing information for business needs

• Quality assurance: focusing partiularly on safety, maintaining a clean and friendly environment

• Receiving internal and external calls to resolve any problems or answer any questions

• Welcoming visitors into the park and assisting with them leaving

• Training new starters on subjects like ‘Good Communication’, ‘Dealing with complaints’, ‘Park Rules and Regulations’ and ‘Good Customer Service’.

• Assisting the Duty Managers with Park inspections and observations such as blocked fire escapes, deliveries and faulty equipment etc

August 2012 – November 2012

Project Manager

Zepter International Egypt (Medical Department)

Global enterprise which produces, Sells and distributes by way of direct sales, also through stores. Main duties performed:

• Providing product awareness training for the staff

• Training the staff in effective selling and presentation skills

• Setting an action plan and key performance indicators

• Managing the maintenance schedule for the sold products

• Chairing the weekly meeting for the representatives

• Managing the product group presentation

February 2010 – July 2012

Team Leader

Qnet ltd

Direct selling company which produces, sells a variety of products. Main duties performed:

• Dealing with the customer face to face (direct selling)

• Providing selling and presentation skills for the sales team

• Leading the weekly meeting for the sales team

• Managing of the product group presentation

August 2009 – April 2010

Installation Engineer

Oceania

Engineering Systems

Main duties performed:

Specialized in installation and maintenance for Fire alarm systems, IP TV, MA TV, and Centrals systems

Education/Skills

• Bachelor’s in engineering, Electronics & Communication Technology Engineering, Modern Academy for Engineering and Technology (2009)

• Data Analyst (Udacity 2018)

• Power BI (Data Visualization)

• Android Development (Udacity 2018)

• Embedded System Diploma (Embedded Fab 2016)

• C Programming Language

• Embedded C Programming Language

• RTOS (Real Time Operating Systems)

• Autosar

• Automotive

• English course in AUC (Level 11)

• English course in The British Council (Upper intermediate 2&3)

• CCNA (Cisco Certified Network Associate)

• Training in Telecom Egypt (Operation and Maintenance for AMERICAN CENTRALS 5ESS)

• Training in ITTG (Integrated Technology Transfer Group)

• Fire Safety Training

• Computer literate including MS Office, SQL, MatLap, Orcad Interests

I have a keen interest in socialising with friends and have a varied interest such as swimming, sports and cooking. I am a keen traveller with an interest to learn and understand different cultures and people. References

References on request

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