Manager Service
Resume:
High-Impact HR Professional with nearly * decades of multi-cultural experience in
driving HR Advisory & Consulting, Shared Services, Learning & development Operational Excellence, Process Improvement with focus on process excellence & improvement, data privacy controls, risk & compliance adherence Successfully led lifecycle implementation of technology applications like ERP packages – SAP HR R/3, Siebel 6.0, Oracle, eNate, PeopleSoft 8 & 9 and Taleo Delivered process efficiencies, cost optimization and manpower productivity through strategic projects on process improvements, transitions, migrations and integration along with planning for due diligence
Experience in integration and migration of processes (Recruitment, On-Boarding, Payroll), providing advisory and consultancy on processes, programs & projects, developing & streamlining HR processes, enhancing operational effectiveness through transformation, automation and improvement initiatives Lead change management through learning and development which involves capability development of resources to take up new work and also train business leaders and HRBP’s when a new program or policy is being launched at an organization level
Excellence in acquiring key talents & resources, strategic expansion opportunities while managing SLAs negotiation and delivery, process re-engineering and delivering efficiency gains through performance improvement initiatives including performance objectives setting, performance appraisals, recruitment, career progression, training needs identification and employee engagement Strategy architect credited with conceptualization & implementation of innovative and cost-effective HR initiatives to streamline processes and capitalize on organizational growth opportunities
Steered higher operational excellence, cost effective delivery, continuous improvement and business continuity planning culture to achieve higher productivity Keen customer centric approach, addressing client priorities & resolving escalations within prescribed TAT
Enterprising leader with experience in managing large teams, setting inspirational goals, defining KPIs & metrics and ensuring achievement of the goals while collaborating with senior & board level management team in decision-making B.E.(Production/Industrial) from Mangalore University in 2001 Contact
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Core Competencies
HR Strategy Planning & Leadership
Global HR Shared Services Delivery
HR Process Transformation &
Automation
HR Technology Implementation
Risk Mitigation & Compliance
Transition & Change Management
Stakeholder Management
Business Continuity Planning
Management Reporting &
Decision-making
Soft Skills
Negotiator
Strategic Planner
Change Agent
Collaborator
Problem-solver
Leader
Driving strategic HR initiatives; steered strategy development, learning and development, business and operational transformation, business / technology solution delivery for HR Shared Services in diverse industries operating over multiple jurisdictions in multiple countries TONY SAVI ALEX
Global HR Shared Services Delivery Learning & Development HR Technology Implementation Career Summary
2009 - 2013 2013 - 2015 2015 - 2017 2017 - 2019
Career Timeline (Latest 4)
Education & Credentials
Nov’17 – Jul’19: Amazon Development Centre, Pune as Manager HR Services Key Result Areas:
Spearheaded the operations of Global HR Shared Service Center dealing with the function of statutory Leaves .My team supports the HRIS function and policy implementation for leaves related to employee disabilities Short team(like Maternity and Doctor visits) Long term which deals with permanent disabilities. This is done ensuring programs and initiatives are aligned with strategic priorities of the organization along with geographical legal regulation (America’s Disability act, Family Medical Act, India Maternity policy and India People with Disabilities Act) Supported the Shared Service Team that provides whole range of HR functions HR transactional, case management, recruitment and on-boarding and Policy implementation processing services processing services; led Leave of absence and Accommodation HR Shared Services Team (strategic part of the HR Shared services of Amazon) Analyzed the business processes, issues, transformation needs, technical needs including key statutory regulations, business drivers and in-scope and out-scope activities
Ensured compliance with statutory obligations, business requirements, legal contracts, thereby minimizing HR liability & risks Headed the implementation of HRIS business solutions; recommended innovative solutions and systems enhancements Planned the integration, transitions, transformations, process improvements and automations for streamlining processes and mitigated the risks
Led the team that provides analytics, and metrics to support strategic decision-making initiatives; prioritizing and leveraging technology solutions to meet the needs of HR and other business owners Undertook global process improvement initiatives, implemented robust global HR processes to achieve operational excellence and streamline & automate business processes Mitigated risks through analysis and consideration of impacts; planned for change management, transition strategies and knowledge transfer/ training as required
Formulated and implemented the roadmap for the achievement of goals, objectives and performance SLAs / KPIs across HR Provide training and handhold HRBP’s during programs to create awareness about newly launched disability programs Headed the end-to-end people management activities and created an environment that fosters development opportunities Feb’15 – Nov’17: Ocwen Financial Corporation, Bengaluru as Manager Human Resources HR Shared Services Significant Highlights:
Headed HR process design with strong knowledge of HR Shared Services and HR Contact Centres, HR best practices, as well as understanding of Ocwen HR policies; implemented time keeping and time management tools for US and Philippines Set up & stabilized HR Helpdesk for US, Philippines and India; transformed HR Processes to show case Metric driven system Train resources on various HR policies create a robust structure of learning from and provide coaching to HRBPs to understand employee behaviour in terms of certain policy interpretation Owned the Mortgage coaching plan called Ocwen edge which enables employees to upskill themselves in the mortgage industry-the role involved assigning of various courses to employees which will have to complete within a stipulated time frame of 1 year. Since this was an externally owned system my role involved minimizing loss due to non-participation and enhance participant activity through tracking completion and creating awareness and effectiveness through a robust plan of providing visibility to supervisors to incorporate the same into their performance scorecards for compliments and lapses Aug’13 – Feb’15: Metlife Global Solution Centre, Noida as Senior Manager Project Leader HR Shared Services Significant Highlights:
Supported the deployment of Global HRIS and recruitment and Onboarding tools; acted as a change management leader for technology and shared service deployments including strategically developing processes and initiatives to help drive operational excellence
Identified 3-party vendor dependencies for PeopleSoft 9.1 deployment. Manages vendor as required to define and complete statement of work for necessary actions, and to ensure completion of vendor activities in accordance with work plan Recommended and implemented new approaches, policies, and procedures to affect continual process improvements to ensure efficiency of HR processes and drive training
Developed and monitored HR Shared Services project activities ensuring compliance, quality, efficiency and accuracy of information, data and HR system reporting
Headed HR Shared Services projects to meet internal customer requirements to include provision of direction, guidance, supports and problem resolution
May’13 – Aug’13: Societe Generale Global Solution Centre, Bengaluru as Senior Manager (Band-6A) Significant Highlights:
Worked on tool management, Reporting strategy, Attrition control and analysis, Retention strategy, Budgeting and invoicing Previous Experience
Professional Experience
Drove specific programs on operational excellence and created Migration plans for new businesses within HRO Oct’ 09- May’13: Capgemini Consulting India Pvt. Ltd., Kolkata Significant Highlights:
Headed North America HR shared services and recruitment operations team for Capgemini at Kolkata I am responsible for their team performance, Motivation and Career Management
Set up the recruitment operation services process and was responsible for providing strategic level/long-term planning (3, 6, and 12 months) including labor planning, rate forecasting, and peak season planning Devised means of identifying competencies and map skill sets appropriately to devise means of reducing the gaps in the skill sets to fit the requirement by arranging for appropriate class room and hands on training for members before transitions Manage the end to end recruitment process
End-to-end recruitment's & staffing including sourcing, screening / interviewing candidates, rate negotiation, interview coordination, offer negotiation and build rapport with the candidates and closings them. Expertise in recruiting technical resources across junior, mid and senior level. Sourcing Potential consultants who are eligible to work in US with valid visa and Maintain a pipeline for backfill requirements. Streamline the recruitment process to achieve the shortest TAT and make sure project/ client requirements are met. Ring in processes after the recruitment is done with On boarding for example -document verification, Background checks and Provisioning of IT requirements to make Day 1 for candidates to be a well cherished memory Synchronised transition of the process by set-up planning and facilitate smooth start-up of operations Drove specific programs on operational excellence (such as Six Sigma, productivity improvement etc.) within the engagement Jul’03 - Oct’09: Accenture Services Pvt. Ltd., Bengaluru Growth Path:
Significant Highlights:
Developed & implemented training packages and trained new recruits ensuring they understand confidential nature of work area Acted as Single point of reference for all case management related queries and support in data collection and issue resolution Provided Compensation and Benefits services on e-rewards piece after the Performance season is covered Ensured PKT Roll out in the teams every month and close individual and team discussion on a monthly basis Conducted Trend Analysis on each of SLA parameters; provided suggestions to improve the same and documented, implemented month on month
Planned cross training requirements for team members, worked on performance management, conducted half yearly & yearly appraisals for direct reports within defined time lines Transitioned the rewards and HRCC processes for Unilever South Africa successfully Delivered training new hires on the WQM application for various deals within Unilever, GMAC and Wyeth. I attended WQM update calls on a regular basis and cascaded updates to the team Got nominated to cascade and conduct refresher trainings on operation categorization and resolution categorization for the entire Unilever floor
Created an FAQ document for the South Africa contact centre with the Co-operation from other service lines, which can be used for day-to-day activities by forming a central repository for quick answers Initiated & gathered content from most of deals within AHRS to start process of Training team owning training structure Executed usage of domain content created by training team and checked work done in its creation brings in better results Worked as Siebel SME for the team which involved generating Siebel reports and troubleshooting on simple problems that affect applications performance; assisted the operations to enable new joiners in going live smoothly Played a vital role in understanding and resolving the reservations for the Accenture Internal clients allied to Payroll and HR services (US and Canada)
Sep ‘01-Feb’03: Manipal Informatics Ltd., Manipal as Sr Telemarketing Executive Date of Birth: 31st January 1979
Address: Pune-411028
Language Known: English
Oct’09 – Jun’12
Process Manager North America HR Shared services Senior Consultant B 6 (HRO)
Jul’12 - May’13
Service Delivery Manager North America HR Shared services M1 (HRO)
Jul’03-Jul’05
Quality Analyst –
People line – Process
associate (HRO)
Aug’05-Oct’06
Quality Analyst –
Peopleline – Subject
Matter Expert (HRO)
Sep’08-Oct’09
Global Recruitment–
Team Lead (HRO)
Nov’06-Dec’07
Process trainer -
Capability
Development (HRO)
Jan’08-Aug’08
AHRS Quality Team
lead- (HRCC UK,
South Africa and
ANZ),
Personal Details
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