Customer Service Engineer

JOSHUA LEE HOLMAN

**** ***** **., *********, ** *1230, U.S.

(443) 401 - 7812 – *********@*****.***

https://www.linkedin.com/in/joshua-holman-128781163/

EDUCATION AND CERTIFICATIONS

●Cisco Certified Network Associate (CCNA)

●Community College of Baltimore County, Baltimore, MD, U.S. - A.A. in Cybersecurity, May 2020

●Cisco Routing and Switching Training Badge

●Perry Hall High School, Nottingham, MD

RELEVANT SKILLS

●Knowledge of Cisco Routing and Switching

●Troubleshooting skills

●Linux and Windows knowledge

●Understanding of computer hardware and repairs

●Windows 10, 8, 7

●Twitch and Discord

●Wiring and cabling from Cat 5, 6, and various computer related cabling

RELEVANT EXPERIENCE / EMPLOYMENT HISTORY

AUGUST 2019 – PRESENT

Desktop Engineer Assistance – Legacy Foods, MD

Clean and maintain desktops, setup workstations, maintain switching closets, assist end users, assist in maintaining the network, run wire for devices such as computers and cameras, and assist in auditing processes for service licensing, assist with general IT infrastructure and maintenance.

MAY 2017 – AUGUST 2017

Electrician Assistant – Sonner and Associates, MD

Assist electricians in various assignments such as wiring modules, running wires, drilling, and setting up projects. Perform team assignments like lifting, wiring, moving equipment. Moving high voltage and low voltage equipment. Run various types of wire from low voltage, cat 5 and 6 types to high voltage, copper wires.

AUGUST 2019 – PRESENT

Warehouse Worker – Legacy Foods, MD

Stock products, maintain products, work with other associates in pulling orders, stocking, and cleaning. Provide excellent customer service.

AUGUST 2018 – AUGUST 2019

Customer Service / Logistics Associate - Harris teeter, Baltimore, MD

Responsible for installing new sections of food products and configuring them for easy customer use. Quality assurance checking of inventory to make sure that the incoming and current supply of products will meet actual and anticipated customer demand.

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