Sales Executive Assistant

Sandra Lasrado

OBJECTIVE

Experienced public relations professional with expertise managing multiple type of service industries. Presently, looking for new career opportunities to explore my strengths and enhance my abilities.

PROFILE

Over 9 years of experience in customer service, responsible, self motivated, with excellent communications skills.

Punctual and able to work in a fast-paced environment while maintaining a positive and vibrant attitude.

Able to work independently and as part of a team, proven through years of team work. Basic skill acquired in MS Office (word, excel).

EDUCATION & CERTIFICATIONS

B.H.M – Studied at S.I.H.A institute of Hotel Management in 1996-1999 from Mangalore University, India.

Certified in Microsoft Office Applications in 2001 from Aptech Mangalore, India.

Certified in Travel and Tourism in 1999 from Skyline Institute, Kuwait.

Certified in Computerized Reservations in 1999 from KMARS, Kuwait.

EMPLOYMENT

Full-time Warehouse Associate April 2018 till Date Amazon, Canada

Working in Outbound department, picking items ordered by the customers, checking and verifying the items ensuring its in good condition, scanning the bar-codes to confirm the items ordered is correct and further sending to next department.

Ensure to meet the daily targets and keeping up to the required ratings without compromising quality standards at all times.

Operating PIT. Powered Inustrial truck for order picking.

Transout – where totes have to put put on a uline and as per the scanner pick items from bins and fill the totes inorder to send to other Facilities as required.

Waterspider – ensuring that packing stations are provided with the boxes at all times and the other requirements at the stations . eg-tapes, dunnage, spoons etc..,providing the associates with cages and carts for packing items.

Seasonal Trainer Oct 2018 till Dec 2018

Amazon, Canada

Focus on motivating, mentoring and coaching associates.

Co-ordinating with the team members to ensure readiness by organizing, preparing with all the tools required. Eg- kindles, sign boards, organizing the training area, roasters…

Responsible for engaging team during a shift. Maintain the highest level of safety, quality, attendance performance.

Excellent communication skill

Co-ordinate with other departments and the managers in order to inform on training schedules.

Demonstrate fairness and consistency in grading and provide data entry on daily basis and filing documents.

Ensure receiving feedback from associates after every training program.

Traniing associates on PIT by abiding with the company standards.

Evaluating associates depending on the performance, again keeping in mind the company standards that need to be followed.

Store Associate Part-Time DSW, Designer Shoes Warehouse, Canada

Greeting and welcoming customers as they enter and offering to help them.

Cash point duties.

Keep store stocked and clean.

Provide customers with product knowledge whenever required.

Answering Calls.

Maintaining the company standards and policies.

Fullfillment Associate Seasonal

SMX, Amazon, Canada

Working in In-bound department, recieving boxes, checking and verifying each items is in good condition and side line damaged one as defects and scanning the bar codes for inventory.

Working in Outbound department, picking items ordered by the customers, checking and verifying the items if in good condition, scanning the bar-codes to confirm the items ordered is correct and further sending to next dept for packing.

Ensure to meet the daily targets and keeping up to the required ratings without compromising quality standards at all times.

Customer Service Representative Seasonal

Leons, Canada

Greeting customers, updating and maintaining customer profile and updating online insurance forms for approval of customer credit.

Handling both inbound and outbound calls and assisting customers accordingly by forwarding to the concerned departments or individuals.

Assisting customers with any complaints, making follow-up calls for the same until issue is resolved and also assisting customers at sales counter for billing.

Printing, verifying and tallying the daily sales reports both at opening and closing hours for accuracy and highlight for any disputes, if any.

Handling and counting cash drawers both at opening and closing hours and tally the cash report with actual cash.

Holistic Health Receptionist Jan 2017 – June 2017

Rachael’s Homeopathy & Holistic Health, Canada

Welcoming and Greeting patients and visitors in person or on the telephone.

Keeping patient appointments on schedule by notifying provider of patient's arrival and making follow-up calls regarding reschedules or next appointments.

Comforts patients by anticipating patient’s anxieties, answering patient’s questions and maintaining the reception area at all times.

Ensure availability of treatment information by filing and retrieving patient records and maintain patient’s accounts and history in their respective files.

Protect patient’s rights by maintaining confidentiality of personal and billing information as per company policies and procedures.

Receptionist & Front desk Assistant Oct 2014 - Nov 2016

Bombay Tyres, Mangalore

Answering all incoming and outgoing calls, update the call register and forward the calls to the right person or extension.

Welcoming, greeting walk in customers, assisting them accordingly to the concerned departments. Providing information on company, products, services and location maps when requested by the customers.

Receiving and sorting daily deliveries and courier, responding to general email queries and forwarding sales queries to the sales department.

Settling appointments, arranging meetings based on the input provided by the managers and to make sure availability of the meeting rooms to avoid overlapping. Also, perform other clerical duties as required, such as filing, photocopying and collating.

Administrative Assistant / Secretary Dec 2002 - Aug 2004

Qatar Insurance Company, Dubai.

Motor Claims Recovery Department

Overall maintenance of the administrative functions of the department.

Handling appointments, scheduling meetings, meeting & greeting clients.

Co-ordinating all travel related functions of the department, namely, all inbound & outbound travel, fixing itineraries visa arrangements, hotel arrangements, hotel bookings, travel expense claims etc.

Handling all outbound correspondence (letters, memos, debit notes, credit notes, recovery covering letters etc), processing data using Excel spreadsheets.

Tracking supplies for department (i.e. stationery, computer supplies, files etc).

Handling internal & external telephone calls, taking down messages and other routine secretarial duties such as filling, faxing, photocopying etc.

Sales Executive and Bldg Maintenance In-charge April 2001 - Sept 2002

Al Shawab Int’l Real Estate, Dubai

Selling Villas and apartments (Been a part of Emmar and Palm Properties)

Outdoor and Indoor sales and maintaining building records and filling, answering building maintenance calls.

Issuing Cheques to maintaince contractors and to ensure timely settlement based on contract terms.

REFERENCE

Pradeep -647-***-****

Suman -647-***-****

26 Fenchurch Manor, Barrie

Email: *****************@*****.***

(C) : 289-***-****

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