IT Support Technician
Resume:
Craig Tocher
Looking for opportunities to grow my skills and experience within the IT
Support and Customer Support sectors, to gain the necessary experience and skills to move to the Networking sector
add0fs@r.postjobfree.com
Currently hold a MI drivers
licence (Licence Type: O)
EXPERIENCE
Grace Health, Battle Creek — PC Technician
DECEMBER 2019 - APRIL 2020
Perform first line support for PC's, Tablets, Notebooks, Printers, Scanners, other miscellaneous computer components and associated software escalating problems to appropriate staff when necessary. Best Buy, Battle Creek — Geek Squad Consultant
OCTOBER 2019 - NOVEMBER 2019
The role consisted of assisting with supporting customers on a 1st Line basis, repairing consumer products such as; Computers/Laptops, Printers and TV's. Microchip, Whiteley — Technical Assistant
APRIL 2019 - APRIL 2019
This role was intended as a 2 week position, given the task of organising and sorting the companies Electrical Component inventory, then be able to sort the inventory into an easy to read spreadsheet.
Exertis, Basingstoke — 24/7 Support Analyst
AUGUST 2017 - SEPTEMBER 2017
The role was similar to Drive IT where; answering incoming calls from customers and assist them with Windows Client and Shoretel VOiP issues. AVC Digital, Hursley — IT Deployment Engineer
MARCH 2017 - MAY 2017
This role was based at IBM’s Hursley office. The role included building and configuring laptops and computers for employees within the campus and to be able to take an inventory of older laptops for wiping then shipping them off to be recycled.
Crestwood College, Eastleigh — IT Support Apprentice JULY 2016 - FEBRUARY 2017
This was the second role within my Apprenticeship with 3aaa. The role consisted of assisting with incoming support calls from students and other staff members on a 1st Line basis, such as;Windows Client and Servers issues, Printer Faults and Active Directory Administration. Drive IT Ltd, Fair Oak — Helpdesk Engineer Apprentice DECEMBER 2015 - APRIL 2016
This was the first role within my Apprenticeship with 3aaa. The role consisted of assisting with incoming support calls from customers on a 1st Line basis, such as; Windows Client and Server Based issues, both Hardware and Software.
SKILLS
Windows XP, 7, 8.1 and 10
Windows Server 2012 onwards
Mac OSX 10.6 onwards
HTML and CSS
Computer Hardware
Active Directory and Group
Policy
VoIP Telephony
Switching and Patch Panels
Virtual Environment
(VMWare)
SCCM
Inventory
Office 2016 and 365 Admin
Google Apps
AWARDS
NDS Red Button Challenge
Winner of the 2012 NDS/Cisco
Red Button Challenge
LANGUAGE(S)
English
SOCIAL MEDIA
Linkedin:
https://www.linkedin.com/in/
craig-t-85a8a9100/
EDUCATION
3aaa, Southampton — Level 3 Technical Diploma
DECEMBER 2015 - FEBRUARY 2017
BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals.
The Units covered were; Health and Safety in ICT, Develop own Effectiveness and Professionalism, Customer Care in IT, Technical Fault Diagnosis, Working with ICT Hardware and Equipment, Interpersonal and Written Communication, Technical Advice and Guidance.
PETA Ltd, Cosham — Level 2 City and Guilds
AUGUST 2015 - SEPTEMBER 2015
City and Guilds Level 2 Award in Employability Skills. The Units covered were; Effective skills, qualities and attitude for learning and work, Preparing for an interview, Applying for a Job. Fareham College, Fareham — Level 2 Technical Diploma SEPTEMBER 2014 - JUNE 2015
BTEC Level 2 Award in Information and Creative Technology. The Units covered were; The Online World, Technology Systems, A Digital Portfolio, Creating Digital Animation, Creating Digital Graphics, Software Development, Website Development, Installing and Maintaining Computer Software, Automated Computer Systems.
Wyvern College, Fair Oak — GCSE (GED Equivalent)
SEPTEMBER 2009 - JULY 2014
GCSE: 4 A*-C's
(Mathematics, Additional Science, ICT DiDA and Music) NCFE: Level 2 Music Technology
REFEREES
Available upon request.
Contact this candidate