Social Media Customer Care

Karissa Ormond

add0fp@r.postjobfree.com 708-***-**** North Aurora, IL

*/** - ******* ***** ********* Assistant:

Column Technical Services

In this role I currently assist the Human Resources Generalist with onboarding including offer letters, background checks, I-9s’, tax forms, direct deposit, and company policies. I also assist with payroll processing where I gather the consultant’s timesheets, enter their hours, vacation’s, holidays, paid time off, and overtime into Excel and then process them into ADP. Furthermore, I enroll employees in their benefits on Zywave. I file, create, and organize new folder’s for new employees and their onboarding paperwork. I also assist the Talent Acquisition Manager with recruiting. I add new potential candidates in Smart Search and screen resumes for technology roles on Monster. I call candidates to gauge interest and potentially schedule interviews. I also post, update, and remove job ads from job boards and social networks.

8/18 - 12/18 BRFSS Interviewer:

College of Health and Human Science

Conducted phone interviews for the Illinois Department of Public Health Services. Phone interviews consisted of health and lifestyle related questions in order to gather health related data to help the state determine which health related programs to fund. Used coding sheets to score the answers of the participants in which there were around 50 dispositions. 5/18 - 8/18 Human Resources Intern:

Western Avenue Nissan

Assisted with various HR related duties including on-boarding, event planning, and recruitment. I helped develop job descriptions for job openings which I then strategically distributed to social media including Facebook and Facebook groups. I also helped post the job openings to job boards such as Indeed. Furthermore, I assisted in the handling of employee disputes by collecting and prioritizing feedback which I then forwarded on to management based upon urgency.

5/15 - 12/15 Customer Care Representative:

Lawn - Tech.

Answered high volumes of calls, processed and answered mail, and conducted data entry and data maintenance. I also processed credit card payments, ran daily audits of sales representatives, and entered land dimensions into programs to estimate workload.

Skills & Qualifications

● Onboarding

● Recruitment

● ADP Payroll

● Zywave

● Benefits Administration

● Microsoft Office Suite

● Time Management

● WebCobra

● Smart Search

● E-Verify

● HireRight

● Background Checks

● Social Media (Monster, LinkedIn, Facebook)

● Skilled in working under deadlines

● Detail Oriented

Education

Northern Illinois University

2015 - 2019

B.A – Psychology

Minor of Sociology

Contact this candidate