Business Analyst

Gabrielle Barrow Business Analyst

******.*.*********@*****.*** www.linkedin.com/in/gabrielle-barrow-9678241a1 601-***-**** Allen, TX

Successful Business Analyst with over 7 years of experience leading cross- functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Outgoing, motivated, and enthusiastic individual who ensures customer satisfaction without compromising organizational efficiency. Proven track-record of exceeding expectations with high productivity and quality standards. Effective communicator with strong interpersonal and relationship management skills. Areas of Expertise include:

Strategic Planning & Forecasting

Account Acquisition & Management

Sales & Business Planning

Operations Management

Problem Resolution

Project Management

Cross-Functional Leadership

Effective Communication

SAP/SAS Solutions

Professional Experience

Viking Investments Real Estate Jackson, MS July 2016 – December 2019

Examine tax sales history and profit potential in counties across Mississippi to identify locations for potential investment purchases.

Business Operations Analyst Manager

Certify that all mortgage contracts are composed accurately and reflect payment terms agreed on by the sales department and the purchaser. Facilitate exceptional customer service for clients through phone and face to face communication. Edited mortgage contracts for Quit Claim Deeds accuracy. Cultivate electronic Accounts Receivable and client database records for all properties sold by the investment company to include payment schedules, legal property descriptions, and amortization schedules. Collaborate with the Chancery Clerk offices throughout the state of Mississippi to acquire property tax information, tax deed amounts, as well as level descriptions for properties. Oversee the balance of finances for an investment company, affiliate, and partner companies.

Key Accomplishments:

Successfully surpassed the quarterly and yearly revenue goals by selling 70% of inventory which consists of 700 properties throughout the state of Mississippi.

Consistently qualified for quarterly performance bonuses for exceeding continuous improvements expectations set forth by vertical management.

Cspire Flowood, MS February 2013 – April 2016

Chaired the completion of sales calls and meetings focused on sales and customer retention goals.

Sales Operations Manager

Recruited and trained high-performing personnel regarding opening/closing as well as performance policies. Served as a liaison between corporate office, various company departments, customers, and store personnel concerning escalated customer grievances, problem resolution, and demonstrated ability to over-ride branch level decisions for complete customer satisfaction. Led team members to achieve company goals and increase employee morale for a better working environment. Partnered with vertical management on staff performance, quarterly/yearly reviews, branch profit and loss, as well as sales metrics. Held responsibility for managing 14 Customer Service Representatives in one of the largest stores in the Jackson Metropolitan area. Regulated all shifts and schedules for employees, certifying coverage of departments during heavy customer traffic times.

Key Accomplishments:

Generated the highest revenue of 25,000 in additional sales during the holiday season by recruiting 20 new staff members for two locations.

Earned recognition for exceeding revenue goals on the branch level for multiple consecutive quarterly reviews.

Additional Experience:

Call Center Representative (January 2012- December 2012), Lockheed Martin, Clinton, MS

Part-time Sales Associate (May 2012 – October 2012), JC Penney, Flowood, MS

Hiring Manager and Sales Associate (May 2007 – December 2009), Janie & Jack, San Francisco, CA

Education & Training

Bachelor of Arts in English, Minor in Speech Communications

JACKSON STATE UNIVERSITY Jackson, MS

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