Karen Santarelli, MS

Orlando, FL 954-***-****

add0cf@r.postjobfree.com https://www.linkedin.com/in/karen-santarelli-68415a109/

Executive Assistant & Office Manager

Administrative Support Customer Service Operations Management

Results-oriented operations executive assistant and office manager with three years of experience implementing strategic initiatives to improve operations and drive revenue. Expertly identify opportunities for process improvements, developing streamlined procedures to produce cost savings and operational efficiencies. Support executive leadership through office management, operations support, and liaising with staff. Possess an M.S. and B.S.

Process Improvement

System Implementation

Relationship Building

Program Goals

Executive Support

Payroll

Interpersonal Skills

Organizational Skills

Reporting

Customer Service

Communication

Documentation

PROFESSIONAL EXPERIENCE

NTH DEGREE 2019 – 2020

Office Administrator & Customer Service Representative

Managed internal operations, processing client billing, payroll, and reconciliation of all credit and expense accounts.

Oversaw trade show billing and expense reconciliation, processing accounts receivables for 700+ trade shows and 2,000 clients to date. Achieved 95% accuracy on expense reconciliation.

Processed weekly payroll data for 200 employees, ensuring timely delivery of payment and resolving staff issues.

Onboarded new hires using E-verify system, processing documentation, and establishing payroll. Processed 500+ new hires to date.

Supported executive management by serving as liaison between leadership and field staff, aligning resources to business objectives.

Provided administrative support to understaffed offices across North America, travelling to each location to assist office administration.

Assisted executive leadership with strategic initiative implementation, such as testing enterprise-wide customer relationship management system. This streamlined operations after successful testing and implementation.

LAKEHOUSE RECORDS & PUBLISHING 2017 – 2018

Office Manager

Managed daily operations, liaising with artists to collect data, resolve inquiries, and file critical contracts and legal documentation.

Planned and oversaw execution of 5 label activations during artist events and collected data of 40 artists quarterly performances. Managed information system to accurately track and provide timely reports to senior leadership.

Recruited, trained, and supervised intern, providing coaching on established best practices and office administration.

SELF-EMPLOYED 2017 – 2018

Wardrobe Manager

Served as wardrobe manager for numerous photo shoots, including a Grammy Award winner. Styling work was featured in Huffington Post.

Managed wardrobe on music video shoots, performances, and artist events.

EDUCATION

Master of Science in Entertainment Business, Full Sail University, 2018

Bachelor of Science in Entertainment Business, Full Sail University, 2017

TECHNICAL SKILLS

Bilingual (English and Spanish), Adobe Creative Suite, Microsoft Office Suite (Word, Excel, PowerPoint)