Sales Training
Resume:
Faiz Joseph
Offering a double major in communications and business marketing with
hands-on experience in both. Seeking to contribute outstanding work ethic and promoting a positive and friendly environment to the workplace Daly City, CA, 94015
************@*****.***
CAREER JOURNEY
Apple, Burlingame, CA — Genius Administrator
December 2018 - Present
- Oversee all daily Genius Bar operations including customer support such as fielding upwards of 75+ emails and phone calls, as well as identifying and implementing recruiting needs
- Created a template that helped expedite iPhone repairs during the 2018 Battery Recall Program by 25%
- Efficiently manage 100+ repairs daily by identifying problems and offering both primary and alternative solutions
- Collect bi-weekly data reports that analyze areas of improvement which results in an average of 4 areas of opportunity for the team
- Foster the trust of co-workers by providing constructive feedback, mentorship, knowledge and training to assure that all are up to par with any slight changes in business operations
Apple, Burlingame, CA —Technical Specialist
October 2017 - November 2018
- Certified in all Apple products in order to remedy both software and hardware issues
- Effective time management by holding the best average in store for repair/appointment times of 9 minutes (Store Quota ~ 15 minutes)
- Accumulated an average 93% customer satisfaction ratings for 11 quarters employed
- Helped both new and current owners get started by providing quick, efficient support — develop strong and positive relationships with Apple and their customers
Samsung Electronics America, Colma, CA— Lead Sales Experience Consultant
August 2015 - October 2017
- Recognized for assisting Samsung in attaining top sales quota for 5 of 8 quarters (2 different locations -- #1/37 stores in market)
- One of six employees elected in Northern California to promote Samsung Pay’s grand reveal at developers conference
- Conducted workshops to enrich the customers’ experience with the Samsung ecosystem
- Diagnosed and repaired software and hardware issues
- Attained 96% NPS customer ratings score
- Demonstrated leadership ability by recruiting and training new employees as well as keeping track of both store and market goals Mission Neighborhood Centers, San Francisco, CA - Public Works Mentor/Volunteer
August 2015 - Present
- Oversee monthly neighborhood beautification projects citywide
- Accumulated over 1,248 volunteering hours by supporting individuals from diverse socio-economic backgrounds to help discover careers
- Assist in training youth, unemployed adults and formerly incarcerated individuals by offering a variety of experiences, training, and education through citywide landscaping missions
EDUCATION
University of San Francisco,
San Francisco, CA
Communications Studies
(2019)
- Graduated with Cum Laude
Honor Distinction (3.5 GPA)
- Dean’s List every semester
of attendance
- Member of the Lambda Pi
Eta National Communication
Honor Society
-Bay Area Undergraduate
Communication Research
Conference certification
- Commencement Speaker
For Class of 2019
AREAS OF EXPERTISE
Bilingual - Fluent in English
and Arabic
Affable/Personable
Leadership
Problem-Solving
Time Management
High Energy / Humor
Written/Verbal/Non-Verbal
Proficient in Excel, Google
Docs, Microsoft Office, iOs
Hardware and Software
RELEVANT PROJECTS
- Ethnography on
conversations in
barbershops: comparing and
contrasting speech and
vernacular patterns between
males only versus when
females are present
- White Lives Matter... A
Little More?: An
intersectional analysis of
privilege and the historical
discrepancy between black
and white Americans
Contact this candidate