Customer Service Representative, Office Assistant, Data Controller
Resume:
LIWLIWAS.MANUEL
AlRigga,Deira,DubaiUAE
ContactNo :+971*********
EmailAddress:************@*****.***
ProfileSummary
DedicatedCustomerServiceRepresentative,excellentatjugglingmultipletasksand workingunderpressure.BroadindustryexperienceincludesTravelandTransportationandRetail withavastknowledgeabouttheproducts,processesandservices. WorkExperiences
Position :Operations/ReservationsExecutive
Company :RoyalFalconLimousineLLC(Dubai)
Date :November2018toPresent
TasksandResponsibilities
ToworkintheOperationsTeamistoensurethatallthetransfersbookedforthr followingdayhasbeenarrangedwiththerequestedorrequiredvehiclewithchauffeur. Tomanagethebookingsaccordingtoitsurgency.Todealwithcustomers,clientsand partnersabouttheirbookingstatus.
Position :SeniorAssociateConsultant
Company :WNSGlobalPhilippines
Date :February2017toOctober2018
LineofBusinesseshandled
ExpediaRelocationTier3(Feb2017--Sep2017&Mar2018–Oct2018) TasksandResponsibilities
o Todealwithangrycustomerswhosehotelbookingsarenotavailable,hotelrooms thatdidnotmeettheirstandards,hotels/hotelroomswithmissingamenitiesand makesurethattheguestsarehappy,theirneedsarefulfilledandthey understoodverywelltheprocessedthatwasprovidedtothembeforethe conversationends.
TravelocityCustomerServiceRepresentative(Dec2017–Mar2018) TaskandResponsibilities
o Toassistscustomersbookahotel,carrentals,activities,flightsortourpackages beingofferedbyTravelocityandmakesurethattheyunderstandthepoliciesof theirbookingsbeforethecallenend.Toassistcustomerstochangeorcanceltheir bookings.
TransUnionInteractive(Sep2017—Dec2017)
TasksandResponsibilities
o Toguidecustomersfromtheonhowtogettheircreditscoresandcreditreports onlinewhiletalkingweweretalkingonthephphone.Todirectcustomerstothe associateswhocanassistthe,calculatetheircreditscscore.Toassistcustomers tosubscribeandunsubscribeinTransUnionservices
Position :CustomerServiceRepresentative
Company :[24]Inc,Philippines
Date :February2017toOctober2018
TasksandResponsibilities
Toassistcustomerstoshoponline,totracktheirordershipmentsstatusonline,tocancel orchangetheirordersaccordingtotheirpreferencesandtoupdatetheirinformationfor theironlineshoppingaccount
AbilitiesandTechnicalSkills
ExcellentknowledgeandpracticeinprovidingCustomerService
KnowledgeableinComputerusageandfunctionswithaveragetypingskills,abilityto learnandadaptnewtoolsinashortperiodoftime
Education
Course :ManagementinInformationTechnology
College :EmmanuelJohnInstituteofScienceandTechnology,Inc YearGraduated:June2016
PersonalInformation
Birthdate :December26th,1995
Birthplace :Philippines
Age :24Y/O
Gender :Female
CivilStatus :Single
Religion :Christian
PassportNo.:P4286667A
VisaStatus :Employment
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