Customer Service Account Executive

Scott L. Suhre

**** ******** ****** 804-***-****

Richmond, VA 23227 *******@*******.***

SUMMARY

Motivated and skilled sales professional with over thirteen years experience generating and maintaining relationships with clients to provide optimum customer support while ensuring productivity and profitability. Competent, adaptable and transformational leader seeking new opportunities to showcase and enhance knowledge and expertise in logistics.

CORE QUALIFICATIONS

● 10+ years of marketing management experience

● Strong organizational and planning capabilities

● Able to handle difficult situations thru conflict resolution

● Works well in fast-paced environments

● Maintains positive rapport with colleagues and

clients

● Strong commitment to quality

● Adaptive and flexible

● Proficient in multiple operating systems and

data-analysis software

● Strong attention to detail

● Client-focused

● Articulate communication and interpersonal

skills

● Self-motivated and directed

● Innovative and collaborative

● Driven to succeed; goal-oriented

EXPERIENCE

XPO Logistics, Richmond VA - Freight Brokerage Account Executive SEPTEMBER 2016 - PRESENT

● Capitalized upon skills acquired as UPS Team Lead

● Worked directly with account decision makers to successfully grow business and exceed goals

● Generated new opportunities for revenue growth on a monthly basis

● On-board new customers through sales calls

● Worked with direct management to implement sales ideas and customer opportunities

● Collaborated with local XPO account executives regarding existing and new opportunities for customer-base growth

● Mastered multiple XPO technology platforms to enhance efficiency UPS Freight, Richmond VA - Truckload Brokerage Operations Specialist; Team Lead (Promotion) DECEMBER 2012- AUGUST 2016

● Territory lead responsible for maximizing effectiveness of potential business

● Communicated direct spot rates to customers with knowledge of the evolving full truckload market to maximize margins

● Negotiated direct rates with carrier management to expand volume and increase revenue

● Reviewed territory reports and market analysis with teams to address rate market volatility

● Maximized incentive opportunities, monthly, with increased gross margins

● Exceeded Quality Performance on a quarterly basis UPS Freight, Richmond VA - Account Manager, Inside Sales (Promotion) JUNE 2011 - NOVEMBER 2012

● Served as liaison between customer and local account executive

● Worked directly with accounts to provide logistical shipping solutions for all shipping needs

● Generated and maintained profitable growth

● Evaluated daily revenue reports

● Effectively managed territory to maximize revenue growth

● Conducted competitive advantage analysis

● Reviewed specific pricing structure options with clients to best serve customers and increase revenue

● Submitted customer pricing incentives to UPS Pricing Analyst

● Provided feedback on accounts with resolution to reduce loss

● Exceeded overall QPR measurements

UPS Freight, Richmond VA - CSC Workforce Analyst (Promotion) SEPTEMBER 2008 - JUNE 2011

● Updated and managed CSC Cost Reports

● Provided daily reporting for site adherence

● Updated and distributed corporate site reports

● Maintained Customer Service Center payroll

● Created associate shifts to ensure schedule adherence and efficient support for customers.

● Reviewed and made recommendations for agent time off request UPS Freight, Richmond VA - CSC Team Lead (Promotion) NOVEMBER 2006 - SEPTEMBER 2008

● Ensured team efficiency by mentoring UPS Customer Reps

● Held associates accountable and provided support through call monitoring

● Administered in-class training to increase staff productivity

● Provided team lead status reports; including call details, subordinates’ work statuses and project updates

● Ran and distributed analysis reports to supervisors; including payroll staffing reports, Avaya reports, and IKB logs

● Researched and communicated resolution recommendations to supervisors on customer issues for refunds and revenue adjustments.

UPS Freight, Richmond VA - Specialty Solutions Representative (Promotion) MARCH 2006 - NOVEMBER 2006

● Responsible for United States Government and international/offshore accounts UPS Freight, Richmond VA - Universal Customer Support Representative SEPTEMBER 2005 - MARCH 2006

● Provided superior one-on-one customer service

● Assisted customers with rate quotes, tracking and pick-up requests EDUCATION

J Sargeant Reynolds Community College, Richmond VA - Associate of Science; Marketing Management

MAY 2005

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