Summary

Trained thousands of students at all levels of the organization and in various industries.

Many years of experience transforming, coaching and training at all levels of the organization and in various industries including telecommunications (AT&T, Cricket Wireless, Motorola Mobility, Cisco), banking (Fidelity, Chase, Barclays, Fiserv), insurance and IoT (Verisk), retail & distribution (Walmart, AmerisourceBergen), government (US Army (Ft. Huachuca), US Air Force (Maxwell AFB, Wright-Patterson AFB), VA, SGP), and digital (Kremsa).

Led many transformations and have been a coach-to-coaches and a trainer-to-trainers. Experience leading the launch of new Agile Release Trains and teams and coaching at executive, portfolio, large solution, program, and team levels.

Assessment experience not only for scrum team, kanban team, and program-level execution, but also for organizational readiness, business agility, and DevOps health.

Expert in helping teams, programs, and organizations use metrics that count. Including innovation accounting, flow metrics, and business value predictability metrics.

Over two dozen certifications and accreditations in Agile, SAFe, Scrum, Kanban, Design Thinking, DevOps, Leadership, Product Ownership, Product Management, Scrum Master, Lean Portfolio Management, Facilitation, Coaching, and Training.

14 instructor accreditations including 9 Scaled Agile Framework courses, 3 Scrum Alliance Registered Education Provider courses, the Scrum Alliance’s Scrum Foundations course, and IC Agile’s ICP-AF course.

Published author of 6 workbooks (https://www.amazon.com/Jack-Julian-Caine/e/B07FQSP22J/) and dozens of articles, including the first article on Mob Programming published by the Scrum Alliance. I have also created custom training courseware for many clients. New workbooks soon to be published for Agile Marketing Fundamentals and Agile HR Practitioner.

Active member and speaker in many lean-agile and product and project management communities and am the founder of the DFW Kanban Meetup Group and was the first mentor for NYCSUG Mentorship Circle.

Given multi-day virtual training (SAFe, agile fundamentals) using Zoom, GoToTraining, Mural, and Poll Anywhere. Comfortable in providing virtual coaching and with all forms of videoconferencing and online tools including MS Teams, MS Planner, Jira Align, Jira, VersionOne, Rally, Miro, Mural, Mentimeter, Poll Anywhere, Zoom, GoToTraining/Meeting/Webinar, WebEx, etc.

Experience as a trainer, coach, mentor, facilitator, scrum master, courseware designer, developer, BA, QA, change manager, project manager, production manager, cost center president (off-shore), recruiter, hockey association founder and president, technical salesman (telecommunications & chemicals), sales manager (chemicals & environment equipment), soldier, biochemist, and small business owner.

Work History

1/2015 to Present Coach Trainer Transformation Lead Author Carmel Rush Inc.

Provision of Scaled Agile Inc., Scrum Alliance REP, and custom courses through 3rd party consulting and training companies and directly to my clients and in a public forum. Transformational coaching and consultation to clients directly and through 3rd party consulting and training companies. Creation of 6 workbooks, published on Amazon. Public speaker.

8/2019 to 4/2020 Regional Agile Delivery Lead Eliassen Group

Lead trainer and coach for all Eliassen trainers, coaches, and SMEs at AT&T nationally and Cricket Wireless in Atlanta. Trainer for Fidelity Investments (modified Spotify operational model). Courseware development for Synchrony Financial (Agile Marketing). Instructor for SAFe, Kanban, Design Thinking, and DevOps courses at various client sites and public forums. Executive training and coaching at Cricket Wireless. Public speaker.

8/2016 to 5/2017 Principle Agile Consultant UST Global

Lead trainer and coach for all UST Global trainers, coaches, and SMEs at Walmart. Provided executive training, coaching, and mentoring to dozens of directors. Leadership of roll-out and support of multiple Agile Release Trains (ARTs). Instructor for SAFe, BDD, and agile fundamentals courses and workshops. Created a Center of Excellence (CoE) for UST Global and supported the creation of a CoE for Walmart. Instructor for UST Global’s “Step It Up America” program. Public speaker.

1/2012 to 11/2014 Coach & Scrum Master Kremsa Digital

Migrated two clients from waterfall to scrum and all other company waterfall projects to proto-kanban. Additional work as Production Manager leading all company Project Managers.

6/2010 to 12/2013 President, Project Manager Near Shore S.A. & 18techs

Founded Near Shore S.A. in Costa Rica to create a development center for 18techs. Performed general management (HR, payroll, etc.). Migrated all 18techs contracts from fixed cost to staff augmentation model. Negotiated and created all SOWs, contracts, proposals, change orders, acceptance documents and test matrices. Recruited all company developers.

Transitioned traditional waterfall processes to proto-kanban with WIP limits and iterative releases (not quite agile, but on its way).

4/2008 to 6/2010 Analyst Fiserv Costa Rica

Multiple roles of business analyst, QA analyst, release management SME. Additional roles as recruiter and trainer (ISO 27001).

2000 to 2010 Independent Consultant (Developer) Independent (Costa Rica)

Website designer using NetObjects Fusion, Filemaker Pro developer, and Everest ERP/POS systems implementor.

2000 to 2005 Founder & President Asociación Deportiva Hockey (CR)

Founded a not for profit in-line hockey association. Created a board of directors, obtained sponsors, ran leagues, programs, clinics, and tournaments, and trained coaches and referees.

1999 to 2000 Branch Sales Manager Baker Tanks

Doubled sales in 1 year. Hired and trained sales representatives.

1995 to 1999 Sales Supervisor BetzDearborn

Member of the Betz President’s Club. Used “discovery” methodology of consultative selling based on needs assessment and ROI. Implemented Maximizer CRM and trained 15 sales representatives. Key accounts included AC Delco, Nabisco, and Marriott.

1989 to 1994 Technical Sales Representative VMX Systems

Member of the VMX President’s Club. Salesman of the Year in 1991. Provided custom training sessions. Key accounts included LA Gear and Interactive Systems Corporation.

1985 to 1990 Commissioned Officer US Army

Air Defense Artillery Officer. Scholarship Cadet and Distinguished Military Graduate (UCLA ROTC), Army Commendation Medal, Army Overseas Ribbon, Army Parachutists Badge. Also served in the US Army Reserves.

Education

University: B.S. in Biochemistry, UCLA

Languages: English (native), Spanish (advanced)

INSTRUCTOR ACCREDITATIONS

Scrum Alliance REP: Agile & Scrum Fundamentals (ASF), Kanban Fundamentals Practitioner (KFP), Design Thinking Fundamentals (DTF). Scrum Alliance: Scrum Foundations (SF). SAFe: Leading SAFe [SAFe Agilist] (SA), Lean Portfolio Management (LPM), Agile Product Management (APM), Product Owner & Product Manager (POPM), SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), SAFe for Teams [SAFe Practitioner] (SP), SAFe DevOps Practitioner (SDP), SAFe for Government [SAFe Government Practitioner] (SGP). IC Agile: Agile Foundations (ICP-AF)

OTHER CERTIFICATIONS

SAFe: SAFe Program Consultant (SPC3, SPC4, SPC5). Scrum Alliance: Certified Scrum Professional (CSP, CSP-SM, CSP-PO), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), Registered Education Provider (REP). IC Agile: Agile Team Facilitator (ICP-ATF), Agile Certified Coach (ICP-ACC), Agile Coaching Bootcamp (via Agile Coaching Institute). Other: Training from the Back of the Room Practitioner (TBR), Atlassian Jira Align Partner Sales & Service Bootcamps (9-days)

PUBLICATIONS

Workbooks (available on Amazon: https://www.amazon.com/Jack-Julian-Caine/e/B07FQSP22J/)

Agile & Scrum Fundamentals Workbook, Kanban Fundamentals Workbook, Design Thinking Fundamentals Workbook, Scrum Master Level 1 Workbook, Product Owner Level 1 Workbook, User Story Writing & Backlog Refinement Workbook.

Two new workbooks soon to be published: Agile Marketing Fundamentals Workbook, Agile HR Practitioner Workbook.

Other Publications:

Dozens of articles on LinkedIn (https://www.linkedin.com/in/jackjcaine/detail/recent-activity/posts/); “Experimenting to Solve Multiple Impediments Preventing High Performance - Mob programming in action”, Scrum Alliance, 2016; and “Jack’s Agile Notebook” (http://goo.gl/5IsK86), 2015

PUBLIC SPEAKING

Since 2015, I have spoken several times per year at various group events including: PMI, AgileCamp, NAHRA, UT Dallas, Scaled Agile User Group, Scrum Alliance Gathering, DFW Kanban, Agile Leadership Network, and many webinars.

TOOLS

Frameworks & Methods:

Scrum, XP, BDD, Mob Programming, DevOps, Kanban, Design Thinking, Lean Startup, Lean UX, Agile Marketing, Cynefin, SAFe, LeSS, S@S, Nexus, Spotify, Co-Active Coaching, Learning Organization, Change Resilience

Collaboration:

Microsoft (Teams, Planner, ADO), Atlassian (Jira, Jira Align, Trello, Confluence, Portfolio), VersionOne, Rally, TargetProcess, Assembla, LeanKit, Kanbanize, Miro, Mural, Mentimeter, Poll Anywhere, Zoom, LogMeIn (GoToTraining, GoToMeeting, GoToWebinar), WebEx, Google Meet, Git/GitHub.

Databases:

Filemaker, AirTable, MySQL

Contact this candidate