SUMMARY OF QUALIFICATIONS

Eleven years successful customer support experience in the computer software/hardware industry; Transferred up to specialty department within 6 months; Earned status of Support Technician Class 3 through demonstrating proficiency of knowledge and skills

SKILLS

Communication Complaint Resolution On-going Customer Retention

Time Management Microsoft Windows Promote New Ideas

Investigate Microsoft Office Strong Work Ethics

Documentation Quality Control Goal Achievement Orientated

WORK EXPERIENCE

OSL Retail Services: Springville, Utah – 4/19 to Current

Full time Mobile Expert Sales

Assisting customers in acquiring mobile tools to fit their lifestyles

Deseret Industries: Springville, Utah – 11/18 to 3/19

● Stocking sales floor with donated products ready to sell

● Working in other areas as required

Henry Schein PMTS: American Fork, Utah - 1/00 to 12/2011

Full time active support technician

Management of specialized projects as called upon and

responsibility to others as required

Acquisition of supplies for distribution of hardware / software

updates

Coordinate monitoring of new hire technicians 50+ per quarter

Requisition of office supplies required for newly hired technicians

EDUCATION & TRAINING

MATC: Completed January 2016 Spanish Fork, Utah

Achieved A+ Computer Hardware Technician Certification

Provo College: Completed April 1999 Provo, Utah

Major: Computer Network Technologies

Obtained Deans List multiple times

Professional References

Ms. Pam Wageman

Easy Dental Support Team Leader

966 West 1420 North

Orem, UT 84057

801-***-****

Work: 801-***-**** Ext. 4801

Mrs. Sue Parks

PMTS M.I.S. Specialist

221 East 700 North

Orem, UT 84057

Home: 801-***-****

Work: 801-***-**** Ext. 4802

Personal References

Mr. Jake King

195 West 290 North

Orem, UT 84057

Home 801-***-****

Mr. Tom Grassley

1850 E Spring Oaks

Springville, UT 84663

Home 801-***-****

Mr. Vernon & Elisha Hurst

751 North 750 East

Payson, UT 84651

Home: 801-***-****

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