Desktop Support Customer Service

Joshua Buie – Washington DC *****

(******.******@*****.***) 202-***-****

Profile Summary

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group settling providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

knowledgeable Areas

●Office 365

●Virus/spyware removal

●Desktop/Laptop repair Kentico

●Multiple application support

●Operating system installation TCP/IP

●Testing Applications

●Documents preparation

●Windows Server 2008/2012

●Ports and Protocols System restoration

●Windows XP/7 Migration

●System Backups

●Spiceworks ticketing systems Windows OS troubleshooting

●Active Directory

●Switches/routers

●Hardware Installation

experience

Serco Migration - Washington, DC (November 2019 - January 2020)

Desktop Support

●Imaged new computers.

●Asset tagged each computer before issuance to user

●Backed up end users data, to be restored on a new machine.

●Assisting user with new machines. (Virtual smart cards, Bit Locker, Outlook, Downloadable software)

●Station setups, replacing users old machines with new monitors, docking stations, keyboards & mouse.

●Displayed courtesy and strong interpersonal skills with all customer interactions.

●Provide daily onsite customer service to clients I.T Departments

●Active Directory – Resetting user accounts and Passwords

IBM, Washington, (DC November 2018 - February 2019)

Field Technician

●Onsite installations, maintenance, and repair to hardware projects.

●Replaced broken system boards, heatsink/ fans, batteries, speakers, bezels, LCD, keyboards, touchpad, and cables.

●System board configuration and Bios configuration.

●Software and hardware troubleshooting.

●Provide daily onsite customer service to clients I.T Departments

Fredo PC Repair - Washington, DC (October 2018 - February 2019)

Technician

•Repaired mobile devices. iPhones, Androids and Tablets. (LCD Repairs, Motherboards, Speakers, Charging Ports, Cameras and Batteries.

•Create and maintain customers tickets.

•PC Migration

•Daily diagnosis of software and hardware, on laptops, desktops and mobile devices.

•Virus removal.

R. Emmanuel Consulting - Washington, DC October 2017-August 2018

Computer Technician

●Installed software, modified and repaired hardware and resolved technical issues.

●Provided base level IT support to non-technical personnel within the business.

●Resolved customer complaints and concerns with strong verbal and negotiation skills.

●Displayed courtesy and strong interpersonal skills with all customer interactions.

●Managed Windows XP/Vista/Windows 7

●Ensure that Spiceworks tickets are resolved and completed to the client’s satisfaction.

●Active Directory – Resetting user accounts and Passwords

EDUCATION H.O.P.E. Project – Helpdesk Support Training Program Certificate 2018

Washington Mathematics Science Technology (WMST) 2017

CERTIFICATION

CompTIA A+ Received HD8KJYYXQ400V8GJ

Achieve Global - Stellar Customer Service Certificate

I.T Fundamentals Certificate Received F1SHR628RY30VL91

Microsoft Office Specialist (Word & Excel)

Contact this candidate