MOBILE : 955*******
EMAIL : email@example.com
To be associated with an organization utilizing my skills to the best of my potential and make learning a continuous and enriching process, trusting in the principle that employees grow with the organization.
Trained and skilled in Hardware, Networking, Providing Telephonic Technical support/Assistance.
Involved in various projects over a wide spectrum of Hardware and Software installation maintenance and support.
Fast Learner, Team player, Great Customer handling skills, Versatile.
Good communication skills, Multi lingual with a penchant to improvise. EXPERIENCE SUMMARY:
Company : Jubail Commercial Port. (MAWANI PORT SERVICES
(Kingdom of Saudi Arabia)
Time of Employment : Feb 2018 to May 2019.
Designation : Network technician.
Company : AstraZeneca.
Time of Employment : Feb’2016 to Nov 2017.
Designation : L2 – Technical Support.
Company : Sutherland Global Services.
Time of Employment : Jan’2015 Dec 2015.
Designation : Consultant.
Company : Plaza Properties limited
Time of Employment : Nov’2011 to Jan 2015
Designation : System Administrator
CCNA Routing & switching ( Cisco Id :CSC013551629)
Network Printer Installation and Configuraion
Sharing Printer in LAN
OS Installation and Maintenance ( Windows xp, Windows 2003 Server, Windows 7, Windows 2008 Server, Windows 8, Windows 8.1, Windows 2012 Server, Windows 10, Redhat Server, Ubuntu ) .
Modem Configuration ( D-Link, Tenda
IP Camera Configuration
Wireless Camera Configuration
All Windows OS Image Backup, Restore, Cloning
Experience to configuring and troubleshooting higher-end Cisco Routers and Switches.
Operating Systems installation (DOS, Windows NT, Windows 98, Windows 2000 professional, Windows XP, Windows 2003 & VISTA, Windows 10, suse linux Redhat Linux)
Providing desktop computer software and hardware support, configuration, repair, maintenance and installation
Mobile devices - Androids and Iphone troubleshooting.
User Creation and credential provision.resource management, backup, migration.
Proficient in windows-based environments, Internet and MS Office application.
Knowledge in Hardware and Networking Monitoring and Troubleshooting.
Running regular scans on existing server and reporting vulnerabilities related to Operating System and Hardware.
Knowledge in applying various Networking Topologies.
Completed Certification as AT&T certified Technician.
Handling of US Customer for AT&T products and providing voice support for Laptops,, Projectors, Palmtops Mini Series laptop, Play stations, Xbox, Printers, DVR, Apple I phones, Android Phones,
Helping the Customer in Trouble Shooting various issues arising in AT&T products Router and Modem Configuration Port Forwarding and DMZ.
Treating extreme severity incidents with attention and Escalating the same to Team Leaders.
Identifying the issue with simple trouble shooting steps and delivering the customer a overall customer experience through effective resolution.
Remotely installing software on the Client computer.
Pc Assembling & all types of drivers installation.
Hands on knowledge and experience in setting up workstations and Maintenance of the same.
Maintenance of Switches and Routers.
Network Configuration, Backup and maintenance MAWANI PORT SERVICES
ATT&TConnectech(US Voice process),
Degree/UG – B.E (CSE) Anand Institute of Higher Technology, 2010, Affiliated to Anna University, India,
Diploma – Diploma in E.C.E(Electronics and Communication Engineering)a
10th/SSLC – Little Angels Matriculation Higher Secondary School, Personal Details
Father's Name : Late A. Raja Mohammed.
Nationality : Indian
Date of Birth : 07.05.1987.
Blood Group : O Negative.
Marital Status : Divorced.
Languages Known : English(verbal and Written),Tamil (verbal and Written),
Address : 1/150 Post Office Cross Street,
Chennai - 600096.
CTC : 4.80 lacs per annum (as per Astrazeneca)
I hereby declare that the above mentioned details are true and correct in best of my knowledge and belief. I assure that I will work sincerely and honestly for the well-being of the organization, according to the rules and regulations of the organization .
R. Mohammed suhel