Customer Service Administrative Assistant
Resume:
CATHERINE SANTOSIDAD
+971********* *****************@*****.***
Green Palace Hotel, Aroos Damascus AL Muraqqabat Rd. Rm 502 My extensive years in the Customer Service industry has opened me a lot of knowledge and skills specially my communication which is vital in this industry. And all of these has shaped me into someone that can really be an asset to a company.
I am a Creative, talented and innovative graduate with consolidated expertise in Receptionist, Administrative Office, Customer support / Technical Support
Representative and excellent customer engagement.
Almost all my work experience has to deal with customer service and that is why I consider myself an expert. I love making sure that the people that I talk to, gets the kind of service that they deserve. Providing customer service can be done in different forms, through direct calling, chat, email etc but anytime I interact with customers I make sure I provide them the best customer service, not because I am being paid for it but because I am
passionate about it.
August 2018 - December 2019 Teleperformance Alphaland, Makati January 2014 - March 2015 Piparichi Corporation
December 2016 - July 2018 STAR FM
Catherine Santosidad
Green Palace Hotel, Aroos Damascus AL Muraqqabat Rd. Rm 502
+971********* *****************@*****.***
OBJECTIVE
Diligent, perseverant and focused. I am always willing to increase my knowledge in all areas including outside of work. Adapt at multitasking. My special forte is inspiring others to perform. EXPERIENCE
Technical/Customer Support Representative
As customer service representative, I supports customers by providing helpful information, answering questions, and responding to complaints. I help and ensure that my customers are satisfied with products, services, and features.
My Responsibilities are:
Answering Billing issues
Answering to general question or inquiries about services or products Selling
Troubleshooting
Receptionist
As a Receptionist, I will be the first point of contact for our company. My duties include offering administrative support across the organization. I welcome guests and greet people who visit the business. I will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls, I also arrange client appointments.
My Responsibilities are:
Answer phones and route calls to specific people.
Answer inquiries about company.
Greet visitors warmly and make sure that they are comfortable. Ensure reception area is tidy.
Call persons waiting for visitor.
Arrange appointments.
Hand out employee application.
Monitoring logbook or attendance.
Doing some HR work like calling for candidates for interview. Administrative Assistant
As an Administrative Assistant, I performs routine clerical and organizational tasks. I organize files, draft messages, schedule appointments and support other staff. I also answering or referring inquiries. I also welcomes visitors by greeting them, in person or on the telephone. My Responsibilities are:
Doing creative things and creating/providing irrelevant information or news to our designated team. Writing informative news and submit to manager/Supervisor for approval. Answering or referring inquiries. Directs visitors by maintaining employee and department directories. Giving instructions
Maintains security by following procedures.
Scanning important papers.
EDUCATION
TAMBO ELEMENTARY SCHOOL MAIN
2005 - 2010
Primary
Grade 1 - Grade 6
OLIVAREZ COLLEGE
2010 - 2014
Secondary
High School
LYCEUM OF THE PHILIPPINES UNIVERSITY, MANILA
2014 - 2019
Bachelor of Arts and Science major in Masscommunication with specialization of Broadcasting Graduated
SKILLS
Excellent English Skills
High level of maturity and sense of responsibility Sound time management
Ability to working in a team driven environment
Computer literate in MS Word, Excel, & PowerPoint
Quick learner
REFERENCE
Joseph Ralph Boadilla - "Afia Insurance"
Operation Executive
*******************@*****.***
Jesselou Boadilla-Cruz - ""
Digital Marketing Coordinator
************@*****.***
Florie Mae Madeja - "New Culture Innovation GPS"
Administrative Staff - Legal Department
floriemaemadeja@gmail.com
Ana Lou Salvador - "ECE Enterprises"
Customer service representative
***********.***@*****.***
Ronald Santosidad - "SM prime holdings, INC"
Accounting Assistant
****************@*****.***
Contact this candidate