SUMMARY

Over ** years of IT technical support: * years as a Networking Technician, 2 years as a Field Technician and 7 years in Desk top Support on the client end. Specializing in:

Operating Systems

Protocols/Networking

Hardware/Software

Server Maintenance

Planning/Implementation

Antivirus/Internet Security

Database Administration

Enterprise Applications

RAID Technology & Radar Systems

TECHNICAL SKILLS

Operating Systems: Windows Vista, Windows 7,8,10 Windows 2003, Windows XP, Linux (Red Hat), Novell Netware 4.1, Mac 10.5 Leopard, OS X, 10.11

Enterprise Wide-Applications: Microsoft Exchange, Microsoft Proxy Server, Microsoft Office (97, 2003, 2007), Microsoft Outlook, Active Directories A.D, Symantec imaging Ghost, HP imaging

Networking/Security/Diagnostic /Monitoring//Utility Programs: Norton/MacAfee, Antivirus, DHCP, Knowledge of Security, RADAR, HP Laser/Inkjet Printers, SCSI, WAN, CAT (3, 5) Ethernet Fiber Optical Media, Cisco Routers, Cloud Computing, Network Switches, Network Analyzer, Protocol Analyzer, RAID, SAN, Service Packs, WebEx Remote Support. VoIP

Enterprise Databases: Oracle, SQL, Remedy

PROFESSIONAL EXPERIENCE

Barrister Global Service - Field Technician (Contractor) 2014 – Present

Provide IT service on workstations, Active Directories D laptops, printers and another hardware repair

Firmware and OS recovery, applications, reimaging Ghost 14.0

HP Certified as a Field Technician

In process Re-active interim Secret Federal Security Clearance

Abbott Laboratories FDA – Computer Technician (3-month contract) 2016

IT support laptops, printers, install switches, routers, servers backup,SCCM, Encryption

Imaging, win 7,8, mac 10.11 repairs troubleshooting Applications Operating Systems Sensitive Data

HIPAA privacy act and credit check, Homeland Security

Kaiser Permanente – Field Technician (6-month contract) 2013 - 2014

Imaging Ghost Suite 2.5 14.0, SCCM.HP systems, installation servers and work stations

Service software, applications, AD, and hardware

Backup systems of data, file transfer

Full medical and background check

PDS Tech/City of San Francisco – Field Technician (3-day contract) 2012

Approved for required credit and criminal background checks and drug test

Terminal stations support

Customer service for staff members

Microsoft Data Center – IT Technician (6-month contract) 2010 - 2011

Over 80,000 Microsoft Windows and UNIX server installations with over 20,000 network

devices in critical and high-security data implementations

SAN storage/backups, operating system, re-imaging suite HP and server/router maintenance

and upgrades

Fry’s Electronics - Computer Services Support Technician 2005 - 2009

Locate and ascertain the nature of network/computer errors using appropriate software and hardware

Maintain peripherals including printers, modems, desktops and laptop computers

Repair computers, perform software installations, reimaging Ghost 14.0 system recovery, and baseline analysis

Perform routine maintenance on computers as needed for support issues or scheduled maintenance

Performed OS and software updates and hardware upgrades

Worked as a team player that assisted in all aspects of the department

Trained employees on technical support standards

NASA-Ames Research Center – Computer Technician 2007 - 2008

Solved and troubleshot problems related to:

Received government security clearance

Desktop computers, laptops and various types of operating systems

Test, install and connect various computers to networks

Maintain databases, provide technical support and specifications of technology assets

Resolve technical issues with internal user’s PC’s, 10.5 win 95 servers or peripheral devices

Track assets (servers, workstations, desktops, and storage backup)

Create and maintain user profile analysis, virtual machines reimaging Ghost 12.0

Maintain system reliability

Train peers and other employees

Foothill College – Computer Lab Technician 2006

Responsible for the maintenance and operations of the computer labs; provide support for time tracking and testing the college’s technology and infrastructure.

Site surveyed the campus with access points; tested zones for signal strength and recorded data

Assist with relocation of college computer lab and baseline analysis

Repair WebEx and upgrade computer systems in large classrooms

Repair faculty laptops, Mac 10.5 and virtual machines reimaging Ghost 10.0

Negotiate internship contracts

Federal Aviation Administration – System Administrator 2003 - 2004

Receive security clearance to access facilities and field sites

Monitor electronic components and observe the network systems

Utilize Microsoft Windows 2000/XP reimaging Ghost 8.0 to support communications equipment and devices

Configure hardware device, test new software, and design the structure of the network

S&C North Point Communications – Network Engineer 2000 - 2003

Plan and support network and computing infrastructural requirements.

Design and build land environment systems for various sites, such as Intel & Nortel

Install Business & Residence DSLs (LAN Routers)

Terminate Static IP addresses; Perform circuit testing

Monitor security software and systems

Establish corporate site connectivity (Residence/Business)

Ramp Networks – Network Engineer 1999 - 2000

Responsible for ensuring the network satisfy customer wants and needs.

Perform CLI Router configurations

Install protocols and load software images

Maintain network equipment, servers and LANs

Veteran Affairs Health Center - Computer Technician 1998 - 1999

Administer and troubleshoot networks. Identify and resolve network performance problems.

Support over 3000 workstations and desktop computers, data backups and baseline analysis

Provide support for Microsoft Outlook e-mail and html databases

Perform OS, Network Interface Cards, and hard drive upgrades

Test Ethernet cable connectivity

Hitachi Electronics Engineering Field Technician 1996 - 1998

Perform system installations, calibrations and alignments, command line baseline analysis

Set up network PC, Win95NT

Work on PC laptops, Html, troubleshooting and upgrades, software and hardware

Participate in the installation of a simulated lab

EDUCATION AND TRAINING

Certification A+ and Security + in process

Adult Training Program, Computer Technician Program sponsored by Cisco Systems 2012

Foothill College A. S. Degree in Enterprise Technology 2010

San Mateo Community College A.S. Degree in Electronics and Computer Technology 2005

Cisco Networking, Certificate of Completion 2009

Wireless Networking 2009

Microsoft Desktop Support Tech 2007

Microsoft Desktop Support Tech/Computer Service Tech/Net + 2005, Technician

Foothill College A.A. degree in Graphic Design 1992

VOLUNTEER PROJECTS

Non-Profit k-12 school project (2012)

Design and install LAN Infrastructure 25-30 user base

Peer to Peer client/server windows 08 win7/implement tunneling and security Active Directories

Implement Database system, Symantec imaging Ghost 14.0 and VoIP unity manger call system

Cisco router and switch configuration

Intel International Science and Engineering Fair, Software Exhibitor - ISEF (2010)7

Gather information to best prepare finalist for Intel ISEF

Teach simulated application programming and virtual networks

Engage audience in Q&A to verify their understand of material

Deliver presentation to audience of up to 200 high school students

PROFESSIONAL MEMBERSHIPS

Member, SVUG Performance Simulated LAN Lab

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