***** ****** *********, ****** ******, MD 20904
•Microsoft Office Pro 2007, 2010, 2013 and 2016
•Windows XP, 8.1 and 10
•Windows 2003 & 2000
•Microsoft Project 13
•Microsoft Visio 13
•Adobe Acrobat Professional
•Symantec Anti Virus 10.0
•McAfee Anti Virus
•Title :Desktop Support Analysis 5/01/17 – Present
. Montgomery County Rec. Centers (Located in Montgomery County Md )
. Provides on site PC repair and reimaging and loading new software when needed.
•Title :Hardware Specialist 3/27/17 - 4/28/17
•XA Systems for SAMHSE (Located in Twinbrook Md,)
•Provides and on site PC,
•Monitor and Printer Hardware Support.
•Title :Desktop Support L3 2/27/14 -3/1/16
•Unisys for Fanniemae (Located in Washington DC,)
•Provides and on site PC support
•Operating systems utilized: Windows XP Pro, Windows 8.1 and Windows 10
•Re-imaged used Pc’s and imaged new Pc’s per fanniemae image, also recovered data when needed per client request
•Used Remadey and Service on line to track all open and closed tickets
•Worked in Active Directory to maintain accounts, passwords and assets
•Responsible for installation, configuration, troubleshooting, support and maintenance on all Xerox printer in all fanniemae at there 4000 site
. Consultant 2009 – 2014
•Operating systems utilized: Windows XP Professional, Windows XP Home Edition, Vista Home Edition, Windows 7 and Windows 8
•Worked as a consultant with Montgomery County Recreation Center moving files and rebuilding Pc from XP to Windows 7 also working on local and network printers
•Did some work for Robert Half setting up Servers and Desktops for a Computer show at the Convention Center in Washington, DC
•Worked for ABT thru K-Force downloading SharePoint certificate then enrolling the certificate per each users ID code. Then checked to see if users ID worked on the SharePoint Internet site.
•Title: Helpdesk Tech 2008 – 2009
•Robert Half for AnviCon at FAA (Located in Washington DC.)
•Operating Systems utilized: Windows XP Professional, Windows XP Home Edition, Vista Home Edition
•Responsible for installation, configuration, troubleshooting, support and maintenance of PC hardware and peripherals including desktop computers, laptop computers, scanners, modems, and a variety of networked printers
Assistant Windows System Administrator 2006-2007
BAE SYSTEMS Rockville, MD
(In sourced from Computer Sciences Corporation)
•Operating systems utilized: Windows XP Professional, Windows XP Home Edition, Vista Home Edition
•Installed Microsoft Office Suite 2003 Windows XP Professional, Service Pack 2, Windows XP Home Edition, Vista Home Edition
•Responsible for installation, configuration, troubleshooting, support and maintenance of PC hardware and peripherals including desktop computers, laptop computers, scanners, modems, and a variety of networked printers.
•Setup and configured Lotus Notes 6.5, properly created and moved ID files, reset passwords, and performed data migration. Provided permissions for additional user access for calendars, inbox, and address books. Archived emails.
•Resolved Lotus Notes software error messages
•Synchronized Lotus Notes Password with Windows password
•Single handedly imaged 450 dell computers using Ghost 8.0
•Added each imaged computer to our network database via Active Directory
•Added the Group Policies to each imaged machine so that Security team, Server team, Network Team, and Technical Support would have rights to remote into each computer
•Maintained Microsoft Active Directory for the specific needs of the enterprise environment by establishing user accounts, network security, troubleshooting printer issues, back up devices, and installing and maintaining Symantec Anti-Virus server.
•Implemented and deployed Symantec antivirus throughout the Office of the Solicitor in headquarters and across various cities across the United States. Responsible for imaging computers and data migration.
•Manually pushed out Symantec AntiVirus 10.0 via the server, used Active Directory to disable improperly imaged accounts with the secured STIG compliant before Fore Scout software was available, which automatically searches and blocks computers that could potentially threaten network.
•Assisted network team using Veritas Backup Exec for locating files and other back up information.
•Experienced in Hardware troubleshooting for Dell Desktop Computers, Gateway Laptop computers, HP LaserJet printers.
•Skilled with troubleshooting software such as WordPerfect, Lotus Notes 6.5, SharePoint Portal 2003, Microsoft Office Suite, Filemaker, Adobe Acrobat Reader and Adobe Acrobat Professional.
•Resolved slow connectivity issues.
•Title: Desktop Analysis 2000 – 2006
•Computer Science Corporation
(Outsourced from BAE SYSTEMS)
•Developed standard configuration, Built and support of Windows 95/98/NT/2000/XP and 2003 servers and clients
•Configuring and troubleshooting Desktops, Laptops and Servers
•Assisted the client and server support team with troubleshooting of operation system, hardware and software problem
•Installation and troubleshooting operating system installations such as MS Office, PC Anywhere, Anti-virus software and Lotus notes 5.08 Client Configuration
•Installation and relocation of all workstations and servers to new offices
ADDITIONAL EXPERIENCE AVAILABLE UPON REQUEST