Savannah, GA *****
adcziw@r.postjobfree.com
Julia L. Dominick
SKILLS
Good working knowledge of productivity tools such as MS Office; Ability to generate rapport with a wide audience of people and cultures; Excellent verbal and written communication skills; Good listening and consultative skills; Highly organized and detail-oriented.
EXPERIENCE
A.T. Hun Art Gallery, Savannah, GA — Gallery Assistant January 2018 - PRESENT
● Selling artwork through application of professional selling techniques.
● Answering the telephone; taking and relaying messages; providing information to callers
● Arranging for shipment of works into and out of the gallery.
● Contributing to the team by providing administrative and clerical support.
Infocision, Austintown, OH — Communicator
January 2016 - March 2017
● Receive inbound calls/place outbound calls for multiple commercial and non-profit clients.
● Adhere to quality standards, meeting sales and performance goals set by management.
● Provide assistance/support to other areas of the business as needed. Infocision, Austintown, OH — Call Center Trainer
October 2013 - January 2016
● Develop, coach, support, and evaluate associates on the team.
● Work closely with Quality Assurance team and management team to trend training and performance gaps and develop methods to close those gaps.
● Determine instructional methods, such as individual training, group training, lectures, demonstrations, developing e-learning modules, meetings, and workshops.
● Provide written feedback to clients and management on areas of focus with reps on the team.
EDUCATION
Youngstown State University, Youngstown, OH -August 2001 - May 2005