Food Service Safety

Poonam Jinagal

** ****** ******

Phone: 647-***-****

E-mail: *************@*******.***

PERFORMANCE SUMMARY:

Agile, dedicated and service-oriented Café Worker with 15 years of experience in food service and cashiering at Tim Hortons. Expert in greeting the guests and guiding them regarding menu and specialties of the day. Adept at taking and assembling orders, serving warm food and collecting payments. Sound knowledge of various types of coffee and bakery specialties. Over the 15 years I have gained a holistic approach on day to day Operations at the center which is exhibited in my work.

AREAS OF EXPERTISE

Food Service

Cash Operation

Bill Generation

Food Packaging

Order Synchronization

Material Replenishing

Inventory Keeping

POS Operation

Communication

Food Items Display

Kitchen Assistance

Order Processing

KEY ACCOMPLISHMENTS

15 years work experience with Tim Hortons with various opportunities across operations at the center

Reduced order processing time by implementing time economizing strategies for order compilation and processing.

Manage employee shifts and JHSC member

Active member of reviews:

oCoffee Standards

oGuest Calibration

oJHSC Inspections

oHealth & Safety inspections

PROFESSIONAL EXPERIENCE

Food Counter Attendant

Tim Horton’s May 2004 – Present

Coffee call to action –

oGreet the customers and guide them regarding products available on the menu

oTake guest’s orders and process the same quickly

oPack or serve the ordered meals as per client preference

oProvide timely and courteous food and beverage services

oGenerate the bill and collect payments

Handle back of the house & Manager walk thru report

Participate in Food Safety standards review

Inspection of interior and Exterior area

Carry out work wrt Work & Safety and Food and Safety guidelines

Handle shifts of employees

Train the leadership on safe food handling

EDUCATION

Degree: Bachelor of Arts, Delhi University, India

ADDITIONAL

•Bilingual: Fluent in English, Hindi & Punjabi

•Proficient in operating electronic inventory systems

Certified on:

oWork & Safety

oFood & Safety

oWHMIS

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