Sarma.R.Donepudi

MSc

**** ******* **, ******* ***: 647-***-****

Ontario - L3S4V6 adczeo@r.postjobfree.com

OBJECTIVE

To secure a position as Travel Sales/ Customer Service / Call Centre agent

SUMMARY OF QUALIFICATIONS

Excellent customer service, selling and negotiating skills with ability to face and respond to objections towards customer satisfaction and sales objectives

Good negotiator and convincing collector with strong acumen for compliance

Expertise in handling both inbound and outbound calls with professionalism and in compliance

Several years of experience as CSR in call centers dealing with insurance, travel tickets, Media advertising, B to B surveys and Financial products and debt collections

Organized and launched several literacy events for children and youth in Ontario

Proficient with MS Word, Excel, Windows XP, Internet research, Power point and Outlook

Excellent team player with organization, presentation, communication and leadership skills

Dependable team player, quick learner empowered with punctuality, perseverance, and patience

WORK EXPERIENCE

Skylawn Travels Jul/2016 – Sep/2019

Travel sales Consultant (TICO certified) - part time, commission

Sold travel tickets and health insurance through outbound calls to prospective customers

Advised customers on various travel and hotel packages and promotions using GDS systems

Attended inbound calls from customers to provide information on travel insurance

Worked under minimum supervision in a fast paced environment with excellent telephone etiquette, customer interaction and attention to detail while following the quality standards

CBV Collection Service, Toronto

Collection Agent Nov/2015- Jun/2016

Handled inbound and outbound calls from and to various customers of Scotia Bank

Provided advise to debtors to help them establish payment options towards outstanding balances on their credit cards through settlement offers or payments in full.

Sold outstanding debts in line with regulations, while meeting the weekly and monthly targets

Affinity Global Credit& Collections, Markham, Ontario,

Collections Agent (Full time) Mar/2015 – Oct/2015

Handled inbound and outbound calls from and to various customers of Citibank in USA, while adhering to strict compliance regulation, call counts and talk time.

Provided advise to debtors to help them establish payment options towards outstanding balances on their credit cards through settlement offers or payments in full.

Sold outstanding debts in line with regulations, while meeting the weekly and monthly targets

Exhibited winning and positive attitude for being in the top collectors list

Greenwich Associates (Call Centre) Jan/2014 – Jan/1015

Customer Experience Specialist (Full time)

Called top business executives of small and medium sized companies and interviewing them for their feedback on their banking and financial providers through directory database

Conducted customer experience surveys for various consumer products and financial services

Health Chronicle

Part time editor and Adv.(commission) Jan/2011 to Nov/2013

Attended inbound calls from readers, advertisers and writers and provided information

Sold advertising space to clients and organized health and wellness workshops

Writing articles on environmental health, community and cultural events in Toronto

Promoted businesses and their services through reviews and articles

General Nutrition Centre (GNC) Jan/2009 to Dec/2010

Sales/Customer Service Associate (Part time)

Selling vitamins, herbal and nutritional supplements to customers

Advise and educate customers on what best meets their health requirements

Assist the store manager in inventory management and promotional marketing

Help the company with auditing the inventory and customer service surveys

Heritage Children’s Funds Inc. Ontario, Mar/ 2008 to Dec/2009

(Part time Sales and customer service Consultant)

Sold children’s educational plans to prospective clients involving cold calling,

Provided inbound customer care services towards financial products

India Journal Newspaper (Weekly) (part time) Jun/2002-to Dec 2007

Mississauga, Ontario, Canada

Advertising Sales Manager and Staff Writer

Sold advertising space to clients and collection of outstanding dues

Attended inbound calls and providing service to existing and new clients

Wrote articles on community and cultural events in Toronto and Suburbs

Supervised advertising and marketing team and mentor them time to time

JW Research Inc, Toronto, Canada Mar/2000-May/2002

Field sales and customer service representative

Sold and promoted departmental credits cards at various malls in GTA

Multitasked various customer related queries, with timely resolutions

Met people face to face and educated them of the benefits of the store credit cards

EDUCATION

Master of Science degree from IIT, India (Chemistry)

(Equivalent to any bachelor degree from university in Ontario)

Diploma in Journalism, Centre for Mass communication, YMCA, India

COMMUNITY INVOLVEMENT

Organizing health and wellness, cultural and literacy events for children and Youth in GTA

Freelance writer – South Asian newspapers and magazine in Toronto

Helping new immigrants to settle down in Canada

REFERENCES AVAILABLE UPON REQUEST

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