Ahmed Ali Mohamed Al Hashemi

PERSONAL INFORMATION

•Nationality: Bahraini

•Date of Birth: 22nd March 1995

•Marital Status: Single

•Contacts: +973-********, +973-********

•E-mail: adczcz@r.postjobfree.com

OBJECTIVE

•Seeking for new jobs to gain experience and knowledge in the field of Information Technology and to develop my skills.

Education

2013-2018: University of Bahrain

•BS in Information System

2010-2013: Hamad Town Secondary Boys School

•Commercial Science

Qualification

•2020: Cisco Certified Network Associate Routing and Switching (CCNA).

•2018: Microsoft® Certified Solutions Associate in Cloud Platform (MCSA).

•2018: Microsoft® Certified Solutions Expert Cloud Platform and Infrastructure (MCSE).

•2018: Office 365 Exchange online: Administration and configuration.

•2018: Microsoft® Certified Solutions Associate in windows server 2016 (MCSA).

•2018: Microsoft Certified professional (MCP).

Work Experience

NOV 2019-present: “Arcapita Investment Bank” – Information Technology Department (Desktop Support Engineer)

NOV 2019-NOV 2019: “National Bank of Bahrain” – Information Technology Department (End User Support)

JAN 2018-OCT 2019: “Silah Gulf” – Information Technology Department (IT Support-Infrastructure, Systems and Services)

•IT Service desk support for all users and management of tickets.

•Follow up on any incidents service requests.

•Support multiple VOIP solutions (Cisco, Vocalcom).

•Manages call logging function for customer relationship information based on a high level of product and customer knowledge.

•Responding to IT Helpdesk request in allocated SLA.

•Microsoft Windows Domain and Microsoft Exchange administration.

•VMware designing and management of virtual machines and virtual servers.

•Silah Gulf Application Administrator [CRM, Orecx Recording, KPS Knowledge Base].

•User account administration across all platforms and applications.

•Installation of applications for Back Office and operational staff.

•24x7 On Call support.

•Provide necessary system training & induction training to new starters.

•Ensuring day-to-day operations (Windows, Email, CRM, Voice, Network) is functional.

•Daily morning g checks including backups.

•Installation of security patches and updates on all Silah Gulf client machines and servers.

•Purchasing of required hardware.

•Follow up on any incidents logged and escalate as necessary.

JUL-AUG 2017: Ministry of Works, Municipalities Affairs and Urban Planning (IT Support)

•Provided technical support in troubleshooting and solving a vast array of concerns.

•Install and configure appropriate software and functions according to specifications.

•Perform troubleshooting to diagnose and resolve problems.

•Supported senior technicians with complex tasks and time-sensitive achievements to meet client expectations and user needs on an identified schedule.

Projects

•2020: Migration and deploying Cisco IP phone system in Arcapita.

•2020: Configuring New Cisco Switches 9200series for ISP and DMZ in Arcapita.

•2019: Shifting Floor’s in NBB, with Configuration on Switches and Devices.

•2019: Involved in Silah Gulf project for Server replacement and implementation (Lenovo Servers).

•2019: Involved in Silah Gulf project for Security replacement and implementation (Fortinet Firewalls).

•2019: Silah Gulf Network project manager, redesign and implement new network with Huawei.

•2018-2019: Prepared the setup of 6 contact center projects in Silah Gulf.

•2018: Implementing Silah Gulf asset project management.

•2018: Handling and support MOIA “IQRAA” contact center project.

•2018: Upgrading OS to latest updated, from the PC's to Servers in Silah Gulf.

•2018: University of Bahrain, comparative study of cloud computing provider Bahrain perspective.

•2017: Upgrading Ministry of Works PC's from windows 7 to windows 10 and troubleshooting the issues.

KEY SKILLS AND COMPETENCIES

•Windows server administration

•Cisco Networking

•Voice (IVR)

•Troubleshooting

•Technical Support

•Vmware

•Hyper-v

•Database SQL

•Web Development

•MAC and Linux OS

•Switches and Routers Configuration

•Exchange

•Cloud Computing

LANGUAGES

Arabic & English

HOBBIES & INTEREST

Bodybuilding, Play Music, Football and Technology.

REFERENCES

References Available Upon Request.

A quick learner, possessing excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. An honest and hardworking individual who is dedicated diligently to any task at hand. Possess entrepreneurial drive with acumen to overcome challenges and effectively fulfill responsibilities.

Contact this candidate