Helpdesk Analyst/Field Technician, with experience serving mid- to large-size law firms, pharmacies and medical offices, providing on-site support, remote support, equipment installation, cabling, troubleshooting and repair. Recognized for exceptional analytical skills and turnaround time(s).
February 3, 2020 -
All Lines Technology, Pittsburgh, PA
Long-term contract position as an IT Consultant at various UPMC facilities. Primary responsibilities are to replace/refresh PC and laptop assets that have reached End of Life or End of Warranty status utilizing various USMT scripts and other proprietary tools as necessary.
March 2018 -
SPC Networks, Inc., Pittsburgh, PA
Level 1/2 Helpdesk/Field Technician
Provided Level 1/Level 2 remote and on-site support for various medical offices and law firms. Acronis, Server 2008, Server 2012, Windows 8, Windows 10, Autotask, Exchange Defender, AppRiver, OpenVPN, TigerPaw, Fonality, WatchGuard, Synology, Webroot.
January 2017 -
E-Safe Technologies, Pittsburgh, PA
Level 1 Helpdesk Technician
Provided Level 1 remote and on-site support for various small to mid-sized companies, non-profits, factories and insurance companies. Server 2008, Server 2012, Windows 8, Windows 10, Automate, WatchGuard, Synology, Sophos, Webroot.
June 2016 -
Walmart, Washington, PA
Associate/Lawn & Garden
Assigned to Lawn & Garden Department as Cashier/Sales Associate, operated touch-screen cash register, set up of product displays, zone modulars within department, and performed other duties as assigned by Supervisor or Manager.
April 2016 -
Express Employment Professionals, Washington, PA
Assigned to Tyler Technologies, Inc. as a scheduling assistant, receiving inbound calls from property owners calling to schedule Informal Review hearings in lieu of Washington County’s recent property reassessments. Windows 7, IAS World, scheduling through Washington County, PA website.
January 2016 -
Insight Global, Inc., Atlanta, Georgia
Level 1 Analyst
Assigned to McKesson Pharmacy Systems and Analytics as a Level 1 Call Center Analyst supporting customers using McKesson pharmacy platforms within their pharmacies. Pharmaserv POS, Pharmaserv, EnterpriseRx POS, GoToAssist, Remote Desktop Connection, Cisco Unity, Jabra.
April 2015 -
DTI Global, Inc., Atlanta, Georgia
Supervisor, OnDemand, Knowledge Solutions
Responsible for the day-to-day operations of the OnDemand Department of Knowledge Solutions, which provides off-site word processing support for multiple law firms, as well as internal clients. ADPVantage, ezLaborManager, Office 365, Big Hand.
December 2014 -
R.R. Donnelley, Atlanta, Georgia
Composition Specialist 3 for 115 – Office Tiger, LLC
Assigned to McKenna, Long & Aldridge LLP in DPSCentral as a Word Processing Project Coordinator providing advanced document troubleshooting and forensics with Word, including proper use of headers and footers, footnotes, tables, generating Tables of Content and Tables of Authorities using either Native Word or Full Authority, track changes, redlining and document comparison, and document conversions. MS Office 2010, Nuance Enterprise PDF Converter 8.2, WorkShare Compare, eDocs DM, DocXtools, CCC Style Formatting.
December 2012 -
Hawkins, Parnell, Thackston & Young, LLP (via contract - SNI Companies)
Legal Help Desk Analyst
Duties include providing Desktop Support for users in all offices; new hire desktop setup; MS Office installation/repair; hardware repair; virus/malware scanning; install/update/repair Adobe products; WorkSite/FileSite management; connect and troubleshoot Citrix connectivity; manage WiFi access and password creation; provide document processing services upon request; set up personal devices for Active Exchange and Citrix Web Receiver; maintain accurate ticket information in IQTrack with 95% first-call completion rate. MS Office, Adobe Acrobat Professional, AccuRoute, ADP, Citrix, ShareFile, Cisco Jabber, WorkSite/ FileSite 9.0, Remote Desktop, Join.me
August 2012 -
CMS Intelliteach, Inc., Atlanta, Georgia
Tier 2 Service Desk Analyst
Assigned to CMS Intelliteach as a Document Handling Specialist. Duties include: troubleshooting and resolving issues in MS Word, PowerPoint or Excel; phone conference with clients and remote access into host computers to resolve issues in MS Word, PowerPoint or Excel; conduct online research for resolutions; write KnowledgeBase Articles providing instructions on resolutions researched. IQTrack, inContact, ADP, MS Office 2010, MS Office 2003, Citrix, Cisco AnyConnect VPN Client, GoToAssist, NetDocuments, Proxy Pro Master, Remote Desktop, Spark, Workshare Deltaview, VNC.
June 2012 -
Creative Financial Staffing, Atlanta, Georgia
Contract Word Processor
Assigned to ICF International as a Word Processor in the Publishing Department.
MS Office 2010, Microsoft Communicator, Adobe Acrobat, MS Publisher.
January 2011 –
Special Counsel, Atlanta, Georgia
Contract Word Processor
Assigned to Arnall, Golden & Gregory LLP as Word Processor in the Resource Center.
MS Office 2010, MS Office 2007, DeskSite, DeltaView 3, Visio 2010, OmniPage Pro, AutoCAD, Nero, Snag-It, Adobe Acrobat.
December 2009 -
Sutherland, Asbill Brennan, Atlanta, Georgia
Resource Center Operator/Desktop Publisher
Assigned to Resource Center as Operator/Desktop Publisher.
MS Word 2003, PowerPoint 2003, Excel 2003, MS Word 2002, PowerPoint 2002, Excel 2002, Outlook XP, FileSite, DeskSite, DeltaView 3, Visio 2003, OmniPage Pro 15.0, SoftWise, DocXTools and Publisher.
August 2007 -
King & Spalding LLP, Atlanta, Georgia
Word Processing Operator
Assigned to the Secretarial Services Center as a Word Processing Operator.
MS Word 2003, PowerPoint 2003, Excel 2003, MS Word 2002, PowerPoint 2002, Excel 2002, Outlook XP, iManage 6.0, DeskSite, DeltaView 2.91, Visio 2002, OmniPage Pro 15.0, Crosswords, Stylizer, pcAnywhere, ZPrint and iOffice.
March 2000 -
King & Spalding LLP, New York, New York
Assigned to Secretarial Services Center as Day Coordinator. Responsibilities included training of Secretarial Services Center personnel, coordination of daily work flow in the Secretarial Services Center and among Floor Coordinators, and testing of new hire applicants. Duties also included answering calls forwarded from the Help Desk/IT Department specifically regarding functions in Microsoft Word, PowerPoint and Excel, and providing spot-on training to secretaries and paralegals in conjunction with Help Desk/IT Department for Word, PowerPoint and Excel. Additionally, the Day Coordinator worked directly with the Secretarial Services Manager, assisting with departmental administrative duties as directed. MS Word 2003, PowerPoint 2003, Excel 2003, MS Word 2002, PowerPoint 2002, Excel 2002, Outlook XP, iManage 6.0, DeltaView 2.91, Visio 2002, OmniPage Pro 12.0, Crosswords and Stylizer, pcAnywhere, and ZPrint.
Dec. 1998 -
Simpson, Thacher & Bartlett, New York, New York
3rd Shift Operator
Assigned to the Word Processing Center as a Third Shift Operator.
WordPerfect 7.0, Corel 8.0, Word 97, PowerPoint 97, OmniPage Pro, Netscape 4.6, PC DOCS and CompareRite 7.3.
Dec. 1995 -
Weil, Gotshal & Manges LLP, New York, New York
3rd Shift Operator
Assigned to the Word Processing Department as a Third Shift Operator. Previously performed all legal secretarial duties for two litigation associates.
Windows 95, WordPerfect 6.1, Word 95 and Word 97, MacPac, PowerPoint and PowerPoint 97, WP Presentations 3.0 and 2.0, Lotus Notes and CompareRite 5.01.
LEGAL SECRETARIAL EXPERIENCE
April 1993 -
Kirkland & Ellis, New York, New York
Performed all legal secretarial duties for two litigation and one corporate associate. As Case Assistant; assisted Legal Assistants with closings and preparing closing binders; organized and maintained diligence materials in Corporate Central files. Commissioned as Notary Public. WordPerfect 6.0a, Word 6.0 for Windows, Excel 4.0 and 5.0, cc:Mail, cc:Mail for Windows, CompareRite 2.1.
October 1989 -
Bower & Gardner, New York, New York
Performed all legal secretarial duties for two Medical Malpractice associates. WordPerfect 4.2, 5.0 and 5.1.
March 1989 -
Windels, Marx, Davies & Ives, New York, New York
Performed all legal secretarial duties for two Aviation Litigation associates. WordPerfect 5.0.
June 1988 -
Baskin, Flaherty, Elliott & Mannino, P.C., Pittsburgh, Pennsylvania
Performed all legal secretarial duties for two Intellectual Property associates. Syntrex.
1982 - 1988
United States Marine Corps
Worked as Legal Clerk, Court Stenography Transcriber, Transcription Chief Clerk, JAG Clerk. WordStar and DisplayWriter.
2010 – 2012
ITT Technical Institute, Duluth, GA
Associate of Science Degree, Computer Network Systems
Graduated: December 2012
Clara Barton High School
High School Diploma: 1981
Furnished upon request.