Analyst Developer

Education

Skills

Work History

Focused Programmer Analyst with exceptional problem solving and troubleshooting skills. Resourceful with the ability to thrive in challenging, fast-paced environments. 2017-04 - 2019-11 Master of Science: Information Technology University Of Madras - Chennai

2013-04 - 2016-04 Bachelor of Science: Computer Science Anna Adarsh College For Women - Chennai

Programming in c#

Code writing in Asp.net

Proficient in UIPath

Code writing in SQL

Debugging code

Effective communication

Technical Support

Project Management

2016-06 - 2020-02 Programmer Analyst

Cognizant Technology Solutions, chennai, Tamil Nadu Provided daily support with escalated ticket resolution and liaised with business and technical leads

Created documents of internal procedures and monitor daily reports Identified manual processing deficiencies and instituted automation techniques, Ramya K

Programmer Analyst

Address Secretariat Colony, Lakshmipuram,

Chennai, Tamil Nadu, 600099

Phone 909-***-****

E-mail **************@*****.***

Certifications

Accomplishments

Languages

reducing manual labor and increasing workflow efficiency Identified root causes of recurring problems to implement effective solutions Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills

Enhanced collaboration between team members by preparing meeting materials and taking clear notes from software engineering team on any upgrade in the application for future clarification Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities

Supervised and guided new employees including onsite employees on knowing the business workflow, application related activities and resolving the incidents and responded quickly to questions, which improved understanding of job responsibilities

Analyzed applications and recommended necessary upgrades and patches Provided extended support for the patches by validating the application status and in case of any issue found due to patch indulged in triage with other teams to find the root cause and fix it.

2017-03 SQL Server 2012

2017-06 Asp.net Web Forms

2018-03 Dotnet Framework

2018-09 UI Path RPA Developer

Payment Gateway: Done a demo project with team of 4 on payment gateway. Stuck File alert: Automated a file monitoring activity to a email monitoring tool to indicate alerts on time and reduce manual effort.

Dashboard Creation: Automated a web services monitoring activity to a email monitoring tool and upgraded it to a monitoring dashboard to reduce manual effort and time.

English

Native

Tamil

Native

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