Patrick Simon

adcyzl@r.postjobfree.com

Phone 781-***-****

EDUCATION/ SKILLS

ITT Technical Institute, Wilmington, MA Graduated December 2014

Bachelor of Science Degree, Information Technology- Information Systems Security

Associate of Science Degree, Information Technology - Computer Network System Graduated December 2012

Networking

• TCP/IP & LAN/WAN Protocols

• Network Technology

• Network Systems Management

• Network Development

• Create and manage Active Directory Objects

• Understand DNS configuration

• Implement basic switch and router configurations

• Understand VPN technology

Security Strategies in Web Applications and Social Networking

• Identify security challenges on the Web

• Evaluate the current state of security on server using Telnet, Skipfish and TCPdump

• Use Internet search engines to obtain PII

• Identify how hackers can use information to perform social engineering attacks

• Evaluate the most common web vulnerabilities using the OWASP top ten

• Plan for a web assessment using OWASP

• Recognize when a business needs to be in compliance with the PCI DSS

• Recognize the risks that social networking and peer-to-peer sites could introduce

Operating Systems

• Windows XP/Professional/Vista/7/8/10

• Windows Server 2003/2008/13 Enterprise

• Linux/Red Hat Enterprise/Ubuntu

Hardware

• Install, configure, maintain and troubleshoot applications roles, features and services on a Server

• Create virtual machine

• Installation, testing and troubleshooting of cabling

Software

• Microsoft Word, Excel, PowerPoint, Access, Outlook, Visio,

• Nmap

• Nessus

• SQL

Languages

• Fluent in English, French

Communication

• Strong written and oral communication skills

PROFESSIONAL EXPERIENCE

Worldwide TechServices. Tewksbury, MA. January 2017-April 2020

Helpdesk Technician- Resolver Group

• Troubleshot and resolved data migration issues

• Resolved connection issues

• Resolved Domain Joiner issues

• Resolved VPN issues

• Resolved software installation issues

• Resolved data backup issues

• Resolved Printer issues

• Utilized ticket management system effectively

Scheidt & Bachmann. Burlington, MA. July 2015-October 2015

Junior Advanced Technical Support Group Technician

• Prepared Systems for software installation

• Completed software configurations

• Implemented TCP/IP configurations for field devices

• Ensured effective information flow and issue resolution

S

TeamLogic IT, Woburn, MA. July 2014-September 2014

Helpdesk Intern

• Remote troubleshooting

• Handled Inbounds\Outbound calls

• Monitored Client Access in Autotask

• Replied to all new emails

• Checked all servers for offline status

• Updated tickets accordingly to any changes made

• Provided Client update

• Assisted with Backups alerts

• Supported Implementation of Microsoft Outlook365

• Added new computers to a Domain

• Set up network printers

• Troubleshot VPN connection issues

• Managed Users in Active Directory

Endeavor Telecom, Somerville, MA June 2013- August 2013

Field Quality Engineer

• Install, configure, and maintain home automated security system

• Troubleshot, installed, configured Z-Wave devices

• Cabling

• Customer education

Personal and professional references furnished upon request

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