Senior Care, Little experience, fast learner, always wanting to hel

Joanne Persad

* ********** ** . · Brampton, ON L6X 4M6 · **************@*****.*** · 289-***-****

Qualification Summary

Customer Service / Office Manager / Medical & Office Administration

Highly experienced Customer Service professional, whom is able to handle a high volume of customer calls in a fast paced environment with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Core competencies include:

• Integrity • Ethics • Interpersonal Relations

• Reliability • Problem Solving • Communication

• Stress Tolerance • Decision Making • Analytical Thinking

Professional Experience

Hydraux Manufacturing LTD. - Mississauga, Ontario 2012-2017

Production & Operations Administrator

My responsibilities included managing the Purchasing Department to stay current on best suppliers for office supplies, manufacturing supplies, safety supplies, small tools, and equipment needed in the production area. I was also responsible for internal deliveries, replenishing all Production Department consumables, issuing Personal Protective Equipment to department employees, researching and resolving expense issues, and entering and receiving purchase requisitions into our data sheets.

Purchasing Agent

Preparation of RFQ’s, RFP’s, Purchase Orders, and Work Orders while handling inquiries from customers and stores regarding the status of units and other service issues. Responsibilities includes, pricing, delivery and product information in a office environment, Detail-oriented, processes a high volume of purchase orders with a commitment to accuracy, Process all purchase orders for Engineer, Maintenance and other Departments, Contact suppliers to resolve missed deliveries, short shipments and pricing discrepancies, Provide an update on weekly production meetings on supply status, risks and recommend actions, Identifying/selecting supplier’s for procuring goods, Receiving and approving invoice received from suppliers and onward submission to accounting department for payment, Worked with accounting personnel in resolving invoice discrepancies, Processing sales orders and checking account status at time of order, Negotiating with suppliers, chasing orders and payments

Customer Service & Administration

Input data into the database, provided admin support, inventory, and prepared sales reports. Consistently dealt with confidential information and services, maintained the highest standard of discretion when handling staff and clients. Providing high quality services by professionally determining the nature of the inquiry, Collaborates with management to resolve key issues acts as a liaison between management and personally organizing information and materials

Shipping /Receiving Clerk

Prepare bills of lading, check items to be shipped against work orders to ascertain that quantities, destination, and routing are correct Prepare Commercial Invoices to go through International Destinations Receive incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment Sort, counts, package, label, insure, unpack, and log inventory which is shipped Trace lost shipments and/or customer claims of lost shipments; initiate proof of delivery documents Maintain department database, prepare routine reports, and file shipping records Follow established departmental policies, procedures, and objectives

Assurance Medical Services - Mississauga, Ontario March 2010-Sept 2010

Intake Coordinator, Administrator

My responsibilities as an intake coordinator were for a variety of tasks related to patient or client registration in an office setting. Tasks included data entry, insurance verification and paperwork maintenance. I also answered phones, set up appointments, process referrals and conducted patient screenings. Managing and performing timely intake processes on referrals including completion of the referral page and family details page if applicable, Providing assistance in tracking enrollment and supervising timelines by considering federal guidelines, completing various reports and forms, drafting mails and letters as well as resource materials to the families of the patients, Creating and maintaining database for well-organized assortment and retrieval of patients and line up details for outside agencies and internal staff, Maintaining organizational system and filing for supervisors, Participating in team meetings, handling correspondence, sharing meeting responsibilities, responding to routine requests, Request details from outside agencies for assisting the patients' families, Provided admin support, inventory, and prepared sales reports, Consistently dealing with confidential information and services; maintained the highest standard of discretion when handling staff and clients

Complete Foot Care & Therapy - Oakville, Ontario 2009-2010 Clinical General Office Manager

As a Clinical Manager, I had various tasks, both administrative and medical capacities to ensure that the establishment for which the work runs smoothly. A typical day consisted of managing clinical, professional, administrative, and clerical staff; managing the recruitment, development of, and appraisal of staff; overseeing day-to-day management; developing and implementing policies and directives; setting and monitoring budgets; attending meetings; handling communications; and making purchasing decisions.

• Organizing meetings • Arranging appointments • Booking transport & accommodation

• Ordering stationery & furniture • Dealing with correspondence • Complaints and inquiries

• Preparing letters • Presentations & reports • Managing office budgets

• Liaising with staff, suppliers & clients

Primary Response INC. - Brampton, Ontario 2008-2009

Emergency and Non - Emergency Dispatcher for the City of Brampton

Supervisory, Dispatch, Training Staff and Guards, Providing a High-Profile Presence. Actively engaging the Corporate Security department in policy development and refinement surrounding increased patrols in certain areas while working with Peel regional Police services to foster greater working relationships. Primary Lead in routine patrol simulations while training new recruits, conducted numerous plain clothes assignment`s and surveillance (Special Attention) as required. Receives calls concerning crimes, Emergencies & other requests for Security assistance. Responsible for the protection of the City of Brampton assets. Monitors fire alarm systems, Broadcasts orders to Security Officers and Peel Regional Police in vicinity to investigate complaint or request when appropriate. Relays instructions or questions from remote units, Receives calls for escorts from departments, dispatches Security Officer to accommodate.

• Monitors the internal and external perimeter of the City of Brampton

• Monitors cameras

• Prepares and submits reports as required

• Confers with Management on any detection of infringements or situations worthy of investigation

• May be assigned the duties of a Mobile Supervisor

• Ensures compliance with departmental standard operating procedural manuals and City Hall Policy Manual

• Ensures departmental daily records are accurate and maintained

• Maintains a good communication with co-workers and maintains a positive and professional work environment

• Contributes to a team effort and accomplishes related results as required

• Performs other duties as required

Home Instead Senior Care

Personal Support Worker Volunteer - Brampton, Ontario 2008-2009

Following the care plan, observing and reporting any substantial findings and or changes in patient- resident /client’s behavior to the appropriate registered member of the healthcare team. Working under the supervision of a Registered Healthcare Professional such as a Registered Nurse (RN) or a Registered Practical Nurse (RPN) Assisting with ambulation, positioning and transferring using mechanical lifts such as a Hoyer lift. Assisting or providing total personal care such as toileting, bathing and perineal care. Assisting with eating, dressing and grooming. Performing sitter duty or patient watch for confused patients in clinical care settings.

Computer or paper documentation of Activities of Daily Living (ADL’s) and other findings. Reporting behavioral and clinical changes to a Registered Nurse, Registered Practical Nurse, Resource Nurse or Manager. Self actualization by helping patient/resident/client to reach maximum potential.

Education Credentials & Certificates

Trios College – Brampton, Ontario 2011-2012

Supply Chain Management & Logistics (Diploma Program)

A Supply Chain is a network of supplier, manufacturing, assembly, distribution, and logistics facilities that perform the functions of procurement of materials, transformation of these materials into intermediate and finished products, and the distribution of these products to customers. Supply chains arise in both manufacturing and service organizations.

Business Communications, Customer Service & Sales, Customs Issues & Procedures, Contract Law & Administration, Logistics, Operations Management, Purchasing, Transportation, Negotiations & Supplier Management, Security, Compliance & Loss Prevention

Supply Chain & Logistics Internship (400 Hours) Completed with Hydraux Manufacturing Ltd.

Certificates: CIFFA Certified for Freight Forwarding & International Transportation & Trade

C.D.I College – Brampton, Ontario 2003-2004

P.S.W Diploma

Communication Skills, Intro to Personal Support, Supporting Safe and Healthy Environments, Structure and Function of the Human Body, Mental Health Issues and Cognitive Behavior, Palliative Care for the Allied Health Worker, PSW Long – term Care Practicum, PSW Community Practicum, PSW Consolidation, Caring for Clients with Ongoing Conditions. Personal Support Worker Volunteer (800 Hours) Completed in a Private Home Care Facility

Past Education

International School of Travel - Brampton, Ontario March 2006-Sept 2006

Flight Attendant Certificate

Brampton Centennial Secondary School - Brampton, Ontario 2001-2003

OSSD Diploma

Cardinal Leger Secondary School - Brampton, Ontario 1999-2001

Bishop Francis Allen Elementary School - Brampton, Ontario 1993-1998

St. Thomas French Emerge – Sudbury, Ontario 1989-1993

Skills and Capabilities

•Team player, hardworking and goal oriented • Excellent written and interpersonal skills

•In depth and diverse customer service skills including • Excellent organizational skills

•Problem solving & illustration of new products and services • Customer sales and product demonstration

• Customization of products to suit customer needs • Excellent time management skills

•Management • Policy • Training

•Customer Service • Sales • Security

•Inventory Management • Inventory Control • Team Leadership

•Process Improvement • Team Building • Teamwork

•Loss Prevention • Administration • Private Investigations

•Project Management • Time Management • Quick Books

•CCTV • Surveillance • Live monitoring

•Instructor-led Training • Employee Training • Monitor Alarm Systems

• Shipping & Receiving • Accounts Receivable

Contact this candidate