Manager Store

Randall W. Crockett

Store Manager

T-Mobile / Murfreesboro, TN- 9/2019- Present

Coaching my team in building relationships with customer and understanding their needs

I am responsible for the overall productivity results in my store.

Ensures that visual merchandising meets the T-Mobile standard. Member’s Desk Associate

Sam’s / Murfreesboro, TN-7/2019 – 9/2019

I would provide members with exceptional customer services, and addressing any concerns that they may have with their membership.

Processing member’s returns and processing damaged items to the correct department. Assistant Branch Manager

Insurance Auto Auction / Nashville, TN- 7 /2017- 4/2018

Was responsible for maintaining a safe and positive work environment.

Ensured that my location is compliant with operational standards set by corporate.

Managed 2 direct reports, and 18 employees.

Mentored my team for success.

Was responsible for reviewing the Profit and Loss statement of the location and working with my branch manager on the yearly budget.

General Manager

Direct Auction Service / Franklin, OH- 9/2016- 11/2016

Resolved clients’ service, and billing concerns by answering client calls or reaching out to the clients and making sure that I exceed their expectations.

Was responsible for the hiring of the staff and coaching them for success.

Managed 3 quality control supervisors and 21 employees.

Was responsible for weekly safety audits and reviewing with my team, and making any necessary changes to make sure we were compliant with company standards.

Was responsible for the success of the location, setting weekly goals for team, and managing to the profit and loss statement.

Operations Manager

Manheim Auto Auction, Cincinnati, OH- 10/2015- 9/2016

Managed 3 direct reports and 100 plus employees across numerous departments.

I was responsible for the daily operation of the lot that included labor scheduling, directing work assignments, vehicle coordination, placement of vehicles, vehicle movement, and sale day lot flow.

Was responsible for coordinating with the reconditioning department, vehicle entry, and commercial departments to schedule and prepare vehicles for sale. Also it would require sale day operations, ensuring all vehicles are properly staged and efficiently run through the auction lanes.

Reviewed customer claims to verify that they meet Manheim arbitration policy, and make/advise on financial decisions regarding arbitrations.

Overseen several projects for the betterment of the facility from the beginning stage to the end stage.

Operational Excellence / Management Professional with 15 plus years providing excellent customer service and building client relationships. Detail-oriented and highly motivated with a proven background in collaborating effectively with people from diverse backgrounds and skill set. Currently seeking a position in a growing organization that offers challenging work, a constant opportunity to learn, and utilize my previous experience.

Marketing & Sales

Front and Back Office Operation

Team Leadership

Project Planning

Accountability

Process Improvements

Project Management

Resource Management

Johnson and Wales University

North Miami, Florida

Bachelors of Science in Marketing /

Management

O p e r a t i o n a l E x c e l l e n c e / M a n a g e m e n t 615-***-****

PROFESSIONAL PROFILE

EXPERIENCE

*******.********@***.***

Murfreesboro, TN

SKILLS

EDUCATION

Randall W. Crockett

Turn Back Manager

Hertz Auto Rental / Las Vegas, NV- 1/2015- 10/2015

Interpreted, implemented, and administered to all vehicle manufacturers’ turn back programs and managed costs associated with manufacturers’ programs.

Assisted the damage managers as needed with the inspections, and oversee repairs on vehicles.

Was responsible for being the point of contact for the auctions, and negotiate with various auctions on the damage cost on turned in vehicles. Operation Manager

Hertz Auto Rental, Las Vegas, NV- 3/2013- 1/2015

Worked with senior management on the daily assignments.

Was responsible for making sure all vehicle service attendants followed safety guidelines and the standard of work.

Initiated quality checks to make sure that that vehicles meet safety guidelines set by corporate.

Operated under union guidelines and regulations set by corporate office.

Was responsible for the understanding of the daily planner and being able to communicate it to other managers the expectations of the day, and if there are any concerns. TECHNICAL SKILLS

Microsoft Word

Microsoft Excel

Microsoft Power Point

Microsoft Outlook

Sales Force

A.S.A.P

Honor and Rewards

First Place – DECA/Delta Epsilon Chi Competitive Events - Business Ethics 2002

National Finalist for DECA/Delta Epsilon Chi-Business Ethics 2002

National Dean’s List 2001-2003

National Management Institutes- Nashville 2004, Orlando 2003, Salt Lake City 2002

Five Year Award, Wal-Mart, 2004

Hertz Five and Dime club on numerous months, 2012-2013

Hertz Business Reward winner, 2012

Smyrna Hertz Airport Location Operator, 2012-2013

Passed Hertz Management Test August 31, 2013

Hertz South Pac Champion for car quality, December 2013

Las Vegas Hertz Champion for the dream car collection, Jan 2014

Clean and Safe Champion for Hertz Las Vegas, July 2014

Yellow Belt Certified though Hertz Corporation, July 2014 Special Interest

Member of DECA and Delta Epsilon Chi

Vice-President, Florida DECA/Delta Epsilon Chi

Treasurer - Johnson & Wales Chapter of Delta Epsilon Chi

Community Service- Help Keep North Miami Beautiful - 2002

-Environmental Clean-up Projects – 2003

-Good Deed Day – 2006

-Elementary School Mentor – 2004

-Hurricane Wilma Relief – 2005

-Good Deed Day - 2006

O p e r a t i o n a l E x c e l l e n c e / M a n a g e m e n t 615-***-****

*******.********@***.***

Murfreesboro, TN

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