Achievement driven tech data analyst with a proven track record for researching and analyzing in-depth data to identify complex issues and develop product solutions that increase overall functionality, sustainability and user experience. Computer engineer professional with a strong tech company background. Experience with eCommerce, service app and tech businesses. Discoverer, identifier and implementer of meaningful solutions to tech-based issues. A collaborative self-starter that pioneers, develops and implements innovative critical thinking to problematic trends.
eCommerce, consumer service apps
Innovative critical thinking
Data Analyst/Product Strategist
Thumbtack – Draper, UT 2019 – Present
Led out on and mitigated core life-cycle product issues with quantitative and qualitative data analysis and audits; reduced wasteful pilots, identified viable solutions by working with Product Ops managers and HQ.
Shared, identified and implemented problem-solving strategies and insights associated with product updates and worked hand in hand with global operational teams in the United States and the Philippines.
Resolved and increased overall product functionality by leading out on product lifecycle analyses including launches, updates and experiments’ impact on pros and customers.
Ensured product alignment across Thumbtack; represented the customer’s voice and worked closely with cross-functional partners and stakeholders to improve products and policies.
Developed and collaborated with company’s main product teams including: Support, Pro Success, Managed Accounts, Marketing, Learning, Marketplace Trust & Safety, Workforce Management and Analytics.
Chosen as the Vamos! team-lead (inclusion, equity and diversity-promoting team) to recruit and retain talent.
Product Manager Associate 2018 – 2019
The Church of Jesus Christ of Latter-day Saints – Salt Lake City, UT
Oversaw project management and implemented client feedback; managed product workflows for 100+ projects with multi-million-dollar budgets.
Gathered findings that enabled teams to identify system and core product issues and directly contributed to reduction of technical errors; findings led to strengthened QC/QA culture and increased client satisfaction.
Managed communication with sponsoring department executives to mitigate budget, schedule and scope problems; increased client satisfaction and sped up project workflows by 60%.
Product Manager/Data Analyst 2014 – 2016
Importadora Dos Mundos SAS – Bogotá, Colombia
Built, deployed and carried ecommerce website to market; researched competitors, aligned site with market.
Executed business plan and viability data analysis for eCommerce platform; authored profitability forecasts.
Spearheaded and implemented online and in-person marketing and localization strategies; carried out 200+ annual purchases with Chinese vendors.
Directed customs’ processes; established criteria and enforced product quality assurance to choose high-quality items; increased customer-return rates to website, fortified clients’ trust in business
Developed and established relationships of trust with vendors in 10 Colombian cities and abroad.
Launched business’ first branch in Colombia; reached $123k in monthly revenue, $1.4 million annual sales.
Product Manager/Data Analyst 2012 – 2014
Importadora Dos Mundos LTDA – Santiago, Chile
Presided over eCommerce operations including sales workflows and technical systems; oversaw inventory control and web sales portal integration. Within 2 years, increased online purchases by 70%.
Identified target customers; designed business’ sales website geared to client demographics.
Initiated and implemented marketing strategies through email, social media advertisements, and ad campaigns, and third-party vendors. Increased company’s overall visibility in the Chilean market.
Traveled to China, procured new cutting-edge products and contracts; negotiated with suppliers.
Quality Assurance Analyst 2011 – 2012
Chile Center of Wireless Bank Transfers – Santiago, Chile
Managed and executed quality control certifications for country’s online banks wire transfer systems.
Tested software, authored codes, analyzed results and issued certification reports for participating banks.
Quality Assurance Specialist 2010 – 2011
Valor Unico, Ltda. – Santiago, Chile
Tested and integrated quality assurance phases to software product cycle; conducted test management functions, stress, white box, black box and XML creation.
Carried out quality assurance analysis including Model UML, use cases and functional requirements.
Queried data generation and display for data input and output (BD SQL).
Software Developer 2009 – 2010
Telecom IP Solutions – Santiago, Chile
Pioneered PHP web-based platforms for university call centers.
Provided clients with software product consultations to resolve complex problems with data-driven solutions.
Authored qualitative and quantitative data graphics and reports to serve as roadmaps for future versions.
Developed Web Application Development platform (PHP) to implement IP telephony; managed and supervised MySQL database.
BS: Computer Science Chile University of Technology (INACAP) – Santiago, Chile