HR Manager

Vivek Kumar Pandeya

F-*****, **th Avenue, Sector – 16C,

Gaur City 2, Greater Noida, India

Cell: +91-959*******

Email: ********@*****.***

Summary:-

* ***** ** ********** ** Recruitment, Resourcing & Development, Performance Management, Compensation & Benefits, Employee Welfare and Administration.

Results-driven professional with experience impacting workforce placement and organizational optimization.

Demonstrated the ability to develop innovative strategies, embrace and lead organizational change, direct operations, and manage employees.

Multi-faceted and extremely competent with the entire full life-cycle recruiting from opening a requisition, coaching interview teams, sourcing, identifying, qualifying, gathering feedback, negotiating offers to on-boarding new hires.

Proficient in leadership process and efficiency management while engaging corporate mission and values.

Provides support for all HR functions through the use of HR competencies.

Worked cooperatively with Senior Management to design and develop programs, policies and procedures to manage the following HR Functional Areas like Staffing, Training, Safety, Compliance, and Employee Relations & Benefits.

Experienced human resources manager with a demonstrated history of working in the staffing and recruiting industry.

Accomplished and dedicated senior level Human Resources professional with experience in employee benefits, compensation, and payroll.

Have excellent experience in end-to-end recruitments in Software solutions & multiple domain.

Detail-oriented leader with a proven track record of driving down costs, reducing claims, gaining employee buy-in, and managing multiple projects simultaneously.

Analytical and customer service-oriented, able to develop and implement strategic solutions to meet ever-changing demands.

Effective communicator able to build cohesive and productive relationships with people across all corporate levels.

Helping Management in deciding action plan for improving team productivity.

Maintaining and developing the resume databank.

Experience working with HRIS & ATS.

Preparing MIS reports for the scrutiny of upper management.

Responsible for building good client –vendor relationship.

Proficient in Word, Excel, Outlook, and PowerPoint.

Education & Certifications:-

Pursuing MBA (HR) from Welingkar Institute of Management.

Leading People Work: Strategies for Talent Analytics from MIT Sloan School of Management, US in Oct’17.

Strategic HRM from IIT Roorkee in Jun’17.

Advanced HRM from IIM Ahmedabad in Dec’16.

Human Resource Development from XLRI in Nov’16.

General Management Programme for Senior & Middle Level Executives from IIM Kolkata in Nov’16.

Certified Recruitment Analyst in 2015.

Certified Talent Manager in 2014.

B.E. in Electronics & Tele-communications from Maharashtra, India.

Professional Experience:-

Kirtiman Technologies Pvt. Ltd. April’15 – Till Date

HR Manager

Responsibilities:-

Leading and directing the human resource team to deliver a comprehensive HR service to the business.

Managing all aspects of HR office including Learning & Development Team and prepared all associate communication.

Analyzing and working with important HR performance measures, such as employee headcount and retention rates.

Training new management on benefits, policies, procedures.

Providing developmental assistance to management through coaching, mentoring and advising.

Assisting managers with employee issues relating to job performance, attendance, policy violation etc.

Overviewing all aspects of benefits administration including claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness and communicating benefit information activities and programs to employees.

Attending and resolving all employee grievances.

Preparing and submits all information requested or required for compliance.

Developing operation reports which involves processing daily attendance, updating leave records, incentives, appraisal (using 360 degree Appraisal) etc.

Implementing and updating the compensation and evaluation program and rewriting job.

Conducting and Facilitating On the job training.

Screening Resumes matching the skill set with the requirement.

Updating all new staff details in HRIS.

Responsible for posting and pulling resumes for open positions utilizing ATS system.

Responsible for all aspects of candidate sourcing and new hire process.

Carrying out induction / orientation program for the new recruiters.

Performing background checks on all applicants before giving offer letters.

Scheduling and conducting interviews, creating and approving job offers and salary structures, recruiting colleagues.

Conducting exit interviews and analyzing results to look for trend in attrition, if any.

HCL Technologies, Noida Nov’11 – Aprl’15

Jr. Engineer – Product Support – MACY’s, BT & Microsoft

Responsibilities:-

Worked with IT Service Desk which provides 1st level and 2nd line support via the telephone, using remote desktop tools or should the need arise attendance to users place of work support to all client users and is the single point of contact for all users.

Worked with Service Desk to ensure that all incidents reported are categorized and allocated efficiently and correctly.

Worked with the Service Desk which liaises with the Desktop Services, Technical Services and Application Service teams to ensure any incidents that cannot be resolved at the 1st level are appropriately escalated.

Attending Change Advisory Board meetings

Ensuring all calls are logged in the Service Desk logging system

Handling the calls regarding software installation, configuration, Internet accessing & network connectivity.

Providing assistance to BT Account Holder related to their Telephone Bill, Broadband usage and also to check Bills Online.

Taking Payments and removing Late Payment Charges as per Account Holder request.

Helping Account Holder to check their Broadband usage of a particular month or year.

Updating address and phone number on account as per request.

Giving details about the Broadband Package & Call Charges on account of UK citizens.

Providing assistance to Macy’s Departmental Account Holder.

Taking payments as per Account Holder request.

Removing Late Charges if applied from account as per request and also if system allows.

Updating address and phone number on account as per request.

Giving details about the purchases which are done on account by US citizens.

Giving details of payments done on account by US citizens.

VCustomer Pvt. Ltd., Pune Nov’08 – Oct’09

Technical Support Engineer – LINKSYS

Responsibilities:-

Provided support to the US Customers.

Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

Setting up new users' accounts and profiles and dealing with password issues.

Supporting the roll-out of new applications.

2nd level support for HP Network and Wireless Printers.

Supported the LAN Set up.

Logical networking with Windows XP and above.

Installing Network Interface Cards NIC s, IP addresses, WINS, and DNS configurations. Operate, and maintain Local Area Network LAN connectivity using TCP/IP protocol.

Installing and configuring network, desk jet and wireless complex network printers using Windows environment.

Provided support on installation, configuration, monitoring and troubleshoot variety of HP printers and related hardware on all OS platforms.

Providing support in MS Word, Access, Excel, PowerPoint, MS FrontPage, Adobe Acrobat, Symantec Norton Antivirus, Internet, Multimedia and Explorer.

Installing and retrofitting new and existing machines.

Recommending and implementing complete desk jet and HP wireless printer solutions.

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