Engineer Executive

PRATHAP P

O&M ENGINEER

PROFILE

I am an operation and maintenance engineer with 5 years’ professional experience. I hold a B.E (ECE) and MBA (HR). I am looking for the opportunity to advance to a Management position where I can use my skills in developing strategies and leading a team.

CONTACT

61, GANGAIYAMMAN KOVIL STREET, NERKUNAM (VILLAGE), CHEYYUR (T.K), KANCHIPURAM (D.T).

************@*****.***

995-***-**** (WhatsApp)

SKILLS

DECISION MAKING

TEAM HANDLING

RESOURCE MANAGEMENT

TECHNICAL SKILLS

Embedded C.

Circuit Debugging.

Hardware Assembling.

OFC.

ABILITY

Team Handling.

Customer Handling.

Root planning.

BIO-DATA

Parent’s Name : Pandurangan. S, Ambika. P

D.O.B : 18-06-1993.

Nationality : Indian.

Marital Status : Single.

Hobbies : Kabadi, Bike drive.

LANGUAGE KNOWN

Tamil.

English.

REFERENCES

Available on request.

Place:

Date :

WORK EXPERIENCE

Operation and Maintenance Engineer @ Tata Communication, Chennai.

07/2015 – STILL NOW

Maintain the metro access network in Chennai area, to plan and execute project of new customer connectivity, interacting with customer to clarifying, resolving customer complaint and queries, determine the cause of problem and provide best solution. Responsibility of monitoring and driving field service operation, conduct the periodic audit and inspection to ensure field executive safety, performance and submit the report to manager.

Field officer @ BHARTHI AIRTEL telecom, Chennai.

07/2014 – 06/2015

Maintain the metro access network and organise required resource in field. To drive field executive for resolve outage in MAN and customer service. Identify the causes for frequent outage and provide best solution.

EDUCATION

MBA (HR) @ UNIVERSITY OF MADRAS, Chennai.

2016 – 2018

B.E (ECE) @ A C T College of Engineering and Technology (affiliated ANNA UNIVERSITY, Chennai).

2010 – 2014

HSC @ Marwar Government Higher Sec School, Acharapakkam.

2008 – 2010

SSLC @ Government Higher Sec School, Thozhuppedu.

2007- 2008

RESPONSIBILITIES

To drive executive to achieve network stability.

Identify the causes for frequent outage of network connection and provide best solution.

Maintain service delivery and provide stable operation support.

Accountable for meeting the SLA, meet customer satisfaction target on a monthly.

Need to deal with local authorities for work permission.

Need to ensure field executive safety.

DESCRIPTION

Operation and maintenance of metro access network.

Receiving complain from customer and drive the team to resolve complain to meet MTTR.

Arrange and ensure the proper use of material and maintain periodic document.

Meet the new customer for service delivery and organise the service delivery.

Audit and update the new project as need for service delivery.

Conduct periodic audit to ensure field executive safety and validate their performance.

Motivate and improve efficiency of field executive to meet the monthly target.

PRATHAP

Contact this candidate