Engineer Digital Marketing

AHMAD IBRAHIM

System Analyst/Technical Support Engineer

SUMMARY

A goal driven Engineer with extensive experience and a proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs as BUSINESS & SYSTEM ANALYST. Strong expertise in Process Analysis, Technical Troubleshooting, Project Leadership, Communication Skill. Actively looking for an opportunity to work in an environment where I can develop myself and broaden my horizon by actively contributing towards the organization’s goals and long-term success. EDUCATIONAL QUALIFICATIONS

2014 – 2017 Arab Open University Saudi Arabia

Bachelor of Science: Computer Science

2007 – 2009 Education International School, Riyadh Saudi Arabia High School Diploma

PROFESSIONAL EXPERIENCES

Oct 2018 – Till Date TASHEEL INFOTECH Riyadh, Saudi Arabia SYSTEM ANALYST / SUPPORT ENGINEER

Activities:

Established specifications and coordinated production with software programmers.

Provided client support on system operation and troubleshooting.

Gathered requirements and performed gap analysis through design workshops with users.

Resolved or escalated problem tickets to resolve user issues.

Maintained and administered computer networks and environments, including computer hardware, software, and applications.

Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Diagnosed, troubleshooted and resolved network and system problems.

Delivered in-depth training to users for Software, imparting knowledge of best practices for protecting data and minimizing errors.

Evaluated and adopted new technologies to address changing industry needs.

Oversaw installation of software programs and hardware systems to meet the client's requirements.

Assessed, defined and document scope of projects.

Investigated and addressed system issues to enhance usability and improve functionality.

Defined business goals to determine systems requirements.

Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance.

Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.

Planned and conceived computer systems using information engineering, data modeling, and structured analysis.

Assessed business needs and problem areas to create focused solutions.

Resolved malfunctions with systems and programs through troubleshooting.

Visited and handled many clients mostly governmental sectors in and out of Riyadh. Valid Transferable Saudi IQAMA & Driving LICENSE, K.S.A. Contact No: +966-*********

E-mail: *****.**********@*****.***

AHMAD IBRAHIM’s Resume Page 2 of 3

December 2015 – June 2016 Adco Digital Media Riyadh, Saudi Arabia DIGITAL CONSULTANT

Activities:

Discussed SEO needs and optimized strategies for short- and long-term campaigns.

Provided digital marketing solutions to businesses.

Proactively engaged with clients by phone, email, and in-person, which helped established long-term, lucrative relationships.

Spearheaded client meetings to determine project needs and professional requirements and identify correct course of action enhance client success.

Analyzed competitor pages to locate backlink and keyword opportunities. September 2011 – June 2015 Ratal Advanced Technologies Riyadh, Saudi Arabia NETWORK ENGINEER

Activities:

Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers, and directory services security.

Collaborated with engineering to report issues, manage project deliverables, and provide status reports.

Worked closely with network support team for operational support, tasks, and projects.

Planned, implemented, and maintained wireless network strategy and operation.

Demonstrated strong analytical, troubleshooting, and problem-solving skills.

Installed, supported, and maintained company hardware and software infrastructure according to best practices.

Installed and maintained data and voice circuits through routers, switches, and WAN devices.

Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.

Liaised with cabling infrastructure vendors and domestic and international ISPs.

Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.

Provided consistent support through on-call rotation duty.

Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.

PROFESSIONAL COMPETENCIES & SKILLS

Good computer skills, and analysis.

Teamwork

Analytical Skills and ability to work under

pressure

Communication and critical thinking

Good leadership, presentation, and

communication skills

Quality assurance skills

Proficient in MS Office applications

TOOLS/SYSTEMS

SQL, Oracle

C#, python, java, .net, html, and C+

IIS, and Active directories

Support and tracing errors and implementing new systems.

Dealt with systems like DMS, CMS, HR, Payroll, and other various systems. LANGUAGES

Fluent in Arabic, English communication skills.

AHMAD IBRAHIM’s Resume Page 3 of 3

AWARDS / ACHIEVEMENTS / HOBBIES

A member in the Saudi council of engineers.

I like basketball and boxing.

I am a fast learner and can adapt fast.

REFERENCES AND GOVERMENTAL SITES

Available upon Request

Contact this candidate