Manager Customer Service
Resume:
Portland, OR *****
*******.*.******@*****.***
Bridget Thomas
Experience
manager/bartender/server, ON DECK BAR AND GRILL
ON DECK BAR AND GIRLL May 2019 - January 2020 (Closed)
● Oversaw and led a team of servers in daily operations of the restaurant, serving customers, offering food and drink pairings to increase revenue and customer satisfaction
● Maintained high levels of customer service while supporting staff
● Opened and closed the bar daily which included inventory reviews, asset management, daily sales reports, and financial paperwork
bartender/server
TEOTE’S MEZCALARIA May 2018 – March 2019
WILF’S RESTAURANT & BAR May 2017 – March 2018
TOUCHE BAR & GRILL August 2015 – May 2017 (closed)
BUNGALO BAR February 2015 – July 2015 (closed)
● Managed, both ordering and maintaining, inventory as needed to support daily sales
● Prioritized responsibilities to ensure the customers’ needs were being met while performing daily duties of the role
● Trained new servers in the essential functions of the role
administrative assistant/ROA/heavy weight loading, fedex express
January 2012 – November 2016
● Reviewed time cards and processed payroll for over 200 employees daily
● Created a scheduling process to better meet the needs of employees and oversaw weekly scheduling
● Trained in the necessary details to ensure each flight was loaded within specifications
● Ensured safety requirements were upheld while performing all manual functions
● Prioritized tasks to ensure the planes were loaded and on time to keep the system running without issue and within the weight and balance safety specifications
● Qualified to operate topside and aft heavy duty loaders for the aircrafts, forklift, belt loader and tugs
bartender/server
THE JOLLY ROGER April 2007 – September 2011
THE LOTSA’ LUCK BAR & GRILL May 2006 – November 2007
● Upheld financial integrity while emptying, reviewing and balancing paperwork for over $5,000 nightly from the video power machines
● Created an enjoyable and welcoming experience for customers, resulting in high levels of customers service and returning customers
● Exhibited high level of expertise and knowledge in craft beers, custom and signature cocktails, allowing for efficiency in service
skills
references
● Problem Solving, Critical Thinking, Written and Verbal Communication, Microsoft Suite, Math and Basic Finance, Prioritization, Multi-tasking, Detail-oriented, Team Player, Customer Service Oriented
● Matthew Rasmussen (503) 310 – 9035 Manager Fedex
● Joe Schaeling (503) 706– 3309 Manager Touche, GM Teote
● Brian Kincaid (503) 781 – 8212 Bartender Touche, Manager Teote
● Casey Ellis (503) 514 – 3935 GM On Deck
● Noel Richmond (503) 888 – 7634 GM The Jolly Roger
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