HR Support & Customer Care Specialist, Proposal Coordinator

EDUCATION: Herzing Career College, Ottawa, ON

Office Administrator 1992

LANGUAGE: English

TECHNICAL SKILLS: MS Office Word, MS Office Excel, MS Office Outlook,

Microsoft Dynamics CRM, Adobe

SECURITY CLEARANCE: Level: Top Secret, File Number: 95378270,

Expires: 16-October-2022

CORADIX TECHNOLOGY CONSULTING LTD., OTTAWA ON OCTOBER 2005 – SEPTEMBER 2016

HR SUPPORT & CUSTOMER CARE SPECIALIST, PROPOSAL COORDINATOR & ALTERNATE COMPANY SECURITY OFFICER (A/CSO)

HR SUPPORT & CUSTOMER CARE SPECIALIST

• Contacted consultants to inquire on their availability and interest in potential opportunities, promptly recorded all updated information into Microsoft Dynamics CRM

• Profiled a “Hot List” of resources with special skills via MS Outlook to all Account and HR Managers as we well as Executive Team. “Regular” resources were profiled during weekly Sales Meeting

• Reformatted résumés using a custom-developed, macro-based formatting tool

• Maintained positive relationships with Account and HR Managers, Marketing, Finance and Executive Team members

PROPOSAL COORDINATOR

• Scanned various sites and dedicated company email Inboxes to find Request for Proposals (RFP’s) of potential interest and secured bid/no-bid decision with minimal delay

• Logged, copied and distributed RFP’s and amendments to the proposal team

• Maintained master and amended copies for all RFP’s including large/complex submissions

• Built fully compliant proposal skeleton shells (Technical, Financial and Certification volumes)

• Supported the proposal management process by identifying any schedule risks, highlighting any requirements and promoting the process itself

• Prepared blank requirements matrices for HR Managers and assembled components into a final proposal, to include proposal production, including but not limited to printing and assembling Technical, Financial and Certification volumes for delivery

• Maintained accurate proposal records in Microsoft Dynamics CRM

• Often submitted multiple proposals with overlapping schedules

ALTERNATE COMPANY SECURITY OFFICER (A/CSO)

• Identified employees/consultants requiring access to Protected/Classified information on work sites, ensuring that screening documents were accurately completed and submitted to the Industrial Security Directorate

• Arranged Resolution of Doubt Interviews with employees/consultants as required

• Ensured employees/consultants received a security briefing upon notification of having been granted a security clearance

• Terminated security clearances for employees/consultants as required

• Maintained a current list of security screened employees/consultants

• Coordinated with client security representatives, ensuring that employees/consultants working at client sites were briefed by the client concerning any relevant security requirements

• Ensured the proper completion and submission of Visit Clearance Requests (VCR's) for Department of National Defence (DND) and other Government Departments

• Ensured that all Senior Officials, Company Security Officers and Alternates were cleared to the highest level of access required to comply with Facility Security Clearances

NUVO NETWORK MANAGEMENT, OTTAWA, ON JANUARY 2004 – OCTOBER 2005

OFFICE ADMINISTRATOR

OFFICE ADMINISTRATOR

• Interfaced with Property Managers on all aspects involving company facilities and security matters

• Prepared shipping documents for all domestic and international documents and shipments

• Tracked and monitored company communications devices (cell phones, pagers, calling cards, etc.) as well as tracked and managed the company credit card program (AMEX) on a monthly basis

• Coordinated Quarterly All Staff Meeting arrangements

• Coordinated travel, accommodation and catering for Trade Shows, Executive Off-Sites and Quarterly Sales Meetings

• Confirmed final airfares and hotels for individual travellers (including Executive Management) and obtained required approvals

• Developed, implemented and maintained a Shipping Requisition Form, Shipping and Receiving Log, Travel Authorization Form, and a Company Travel Log

MARCH NETWORKS CORPORATION, KANATA ON MAY 1992 – APRIL 2003

FACILITIES ADMINISTRATOR, TRAVEL & IMMIGRATION COORDINATOR/HR REPRESENTATIVE & CUSTOMER RELATIONS

FACILITIES ADMINISTRATOR

• Coordinated and administered the mailing of quarterly newsletters and bulk mailings while managing invoice coding

• Managed appointments for ID pass photos and initiated pass suspensions/re-activations

• Maintained Toronto space subleasing agreements and vendor agreements

• Compiled GST quarterly reports and prepared cheques for a subsidiary company

• Negotiated business insurance and business number set up for facilities subsidiary company

• Assisted with preparations for various in-house and external moves

TRAVEL & IMMIGRATION COORDINATOR/HR REPRESENTATIVE

• Prepared and executed temporary work permits and permanent residency applications

• Kept in-house immigration handbook current for Human Resources department reference

• Developed and implemented travel savings bonus program

• Established hotel savings program

• Maintained customer relationships for travel contracts (hotels/car rentals/airlines)

• Developed processes that resulted in reduction of company travel costs

• Established solid relationships with a premier travel agency

• Coordinated travel, accommodation and catering for Trade Shows

• Confirmed final airfares and hotels for individual travellers (including Executive Management) and obtained required approvals

• Assisted VP of Sales and VP of Business Development with daily administrative support

• Implemented RRSP and United Way Contribution programs for employees

• Assisted Human Resources with development of Corporate Management Book and Employee Handbook

• Created and distributed Yearly Review Binders for Managers

• Compiled salary data, previous title, position changes and previous review dates for each Managers' direct reports

• Prime interface for ad companies and radio stations to coordinate recruitment advertising

• Provided cost analysis for radio spots to ensure that contracts and payments were completed

• Prime contact with Insurance representative for employees applying for Short Term Disability

• Prepared and distributed board packages; often on short notice

• Scrutineer for Annual General Meetings

• Coordinated set up requirements for new hires

• Ordered and verified business cards, updated employee files, informed payroll of pay status changes and tended to employee health benefits issues

CUSTOMER RELATIONS

• Established and maintained logging systems for contracts, assets, order entry, and purchase orders

• Prepared shipping documents for all domestic and international documents and shipments

• Maintained cost effective accounts with various couriers

• Tracked and monitored company communications devices (cell phones, pagers, calling cards, etc.)

• Assisted with administration of trade marking product name

• Assistant to the Secretary of the Board of Directors with Stock Option administration

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