Shirley A. Rivera

**** *** ****** *****, ****** Springs, FL 32708-4712 787-***-**** adcxg0@r.postjobfree.com

Profile

Motivated, personable business professional. Diplomatic and tactful. Accustomed to handling confidential issues and records. Demonstrated history of producing accurate, timely reports meeting guidelines. Talent for quickly mastering technology.

Proactive and initiative driven. Flexible and versatile. Loyal and responsible. Organized and creative. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.

Skills Summary

Bookkeeping

Customer Service / Front Office Operations

Fluent in English-Spanish

Google Calendar and Docs

Project Management

Proofreading

Scheduling and Travel

Survey and Forms Development

Word Office Suite: Word, Excel, Power Point, Publisher, Outlook (some Access)

Professional Experience

Communication: Reports/Presentations/Technology

oDevelop and disseminate standard operating procedures and job descriptions

oDesign and deliver seminars for administrative assistants on assertiveness, team building, communication, emotional intelligence, and more

oTranslate official documents from English to Spanish and vice versa

oWrite professional correspondence and design power point presentations

oDevelop brochures, flyers and newsletters

Customer Service/Marketing

oOversee front office operations and provide impeccable customer service

oDesign and place advertising

oOrganize fundraising campaigns and social events

Detail Mastery & Organization

oManage all aspects of day-to-day operations

oEmployee supervision

oLicensing and permit renewals

oOrganize and record meetings

oPayroll and attendance data entry

Shirley A. Rivera 787-***-****

Employment History

WESLEYAN ACADEMY – Guaynabo, Puerto Rico

Executive Assistant, 2009-2020

Recording Secretary, Board of Trustees, 2009-2019

Elementary Secretary, 1996-2000 and 2007-2009

GRUPO GERIATRICO / MEDICAL PROMOTIONS – Bayamón, Puerto Rico

Office Manager, 2002-2007

Medical Services Coordinator, 2001-2002

Education

INTERAMERICAN UNIVERSITY – Puerto Rico

Entrepreneurial Development and Management

40 credits, GPA: 3.75

MBTI BUSINESS TRAINING INSTITUTE – Puerto Rico

Secretarial Method Studio II

Awards and Recognitions

Staff Member of the Year – 1997 and 2015

Wesleyan Academy

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