Manager Financial Analyst

JG JEFF GERARD

**********@*****.*** / H: 646-***-****

** ********** ******, ***. ***, Stamford, CT 06902 SUMMARY

Results-driven finance professional leveraging ten years of proven skills in establishing strong rapport with clients. Developed communication skills and experienced in client relationship management. SKILLS

• Proficient in Microsoft Office, Excel, PowerPoint

• Client-focused

• Research ability

• Deadline-oriented

• Process Improvements

• Client Relations and retention

• Skilled multi-tasker

• Meticulous attention to detail

EXPERIENCE

Client Service Specialist / RTK Environmental Group LLC – Stamford, CT 05/2019 – Present

• Manager of team tasked with new account acquisitions and maintenance of existing clientele.

• Liaison between clients and internal billing team to successfully close open invoices and handle inquiries.

• Successfully redesigned internal policies and procedures in order to make day-to-day processing more seamless.

• Created internal tracking system in order to monitor outgoing reports and limit human error.

• Worked with upper management to improve communications and reporting to increase customer satisfaction.

U.S. Regulatory Reporting Financial Analyst / American Express – Stamford, CT 01/2018 – 10/2018

• Prepared and reviewed sanctions of regulatory reporting filings, such as the FR Y-9C, FR Y14Q, and FR Y14M and coordinated with various groups within American Express and external regulators during the course of these filings.

• Prepared detailed reports and ensured compliance with the Federal Reserve and other regulatory reporting requirements, the company's internal review procedures, and all other applicable policies and procedures.

• Worked closely and coordinated with various Subject Matter Experts and Global Reporting leaders.

• Supported the manager and director in implementation of significant analytical reporting processes, procedures, and systems using the Company's control framework.

• Supported special projects, including partnering with American Express Technologies on key automation initiatives and enhanced policies and procedures around the regulatory reporting process. Investor Services Associate Manager / SS&C GlobeOp – New York, NY 05/2013 – 01/2018

• Managed a team of investor service associates, consisting of five members, in day to day activities, including account maintenance and transaction processing.

• Served as an escalation point for client issues, working to determine root cause analysis and coordinating action plans to address trouble spots.

• Assisted client with new fund launches, including document collection, establishing bank accounts for new funds, and advising new investors on the subscription process.

• Extensively worked with clients surrounding reporting and data processing in order to conform with market regulations.

• Liaised between hedge fund client and multiple internal groups, including Fund Accounting, AML, Share Registry Groups, Operations and Wire Teams.

• Completed board packs to be reviewed by clients at quarterly board meetings.

• Effectively controlled the release of proprietary and confidential information for general client lists. Alternative Investment Services Associate / The Bank of New York Mellon – New York, NY 07/2010 – 05/2013

• Responsible for accurate processing and maintenance of client accounts and documentation for the funds administered.

• Completed all transaction documentation including subscriptions, re-registrations, redemptions and transfers.

• Maintained required client documentation and records across various internal applications.

• Actively tracked all transactions statuses from client's initial trade request through the final trade confirmation from the underlying fund.

• Tracked and confirmed all incoming proceeds to ensure redemption and distribution payments were received and processed accordingly.

• Maintained communication with Fund Managers and Administrators as well as various internal teams, including Accounting, Control, Investor Services and Custody Reporting.

• Liaised with both client and fund managers regarding outstanding documentation, transactions, performance, and reporting.

Elite Investor Services Associate / E*Trade Financial – Jersey City, NJ 04/2007- 06/2009

• Vital member of the highest asset-gathering team within E*Trade Financial.

• Advanced option orders, pattern day trading and all house margin regulations through understanding of active trading accounts.

• Documented and resolved high tier client trade disputes and corresponded directly with market makers as necessary.

• Actively sought out opportunities to expand client relationships through cross-selling of various products and services to meet client needs.

• Managed outbound contacts to clients in margin calls in collaboration with internal risk team and to clients under suspicion of account manipulation.

• Edited and reviewed daily trading activity and analyzed client margin balances and buying power. EDUCATION AND TRAINING

St. John’s University – Jamaica, NY

Bachelor of Arts: Psychology

• 3.5 GPA

Contact this candidate