Customer Service Medical

Karen Askew

SKILLS/QUALIFICATIONS:

Seasoned Call Center professional with over 8 years of experience including almost 5 year in Healthcare

Diverse experience handling high volume of inbound and outbound calls in busy call center setting

Knowledge of Medical Terminology and HIPAA guidelines

Experienced in Windows based applications and multi- line telecommunications systems as well as the internet

Excellent interpersonal skills with the ability to work well in a team-environment or independently

Proficient with Microsoft Word, Excel, PowerPoint, and Data Entry RELEVANT EXPERIENCE:

Ryder 1 – Newark, NJ

Customer Service

September 2015 – October 2018

Handled high volume of inbound and outbound call per day

Processed purchase orders and debit memos

Scheduled technicians workload

Maintained parts inventory and coordinated with customer to schedule maintenance of units Quest Diagnostics - Teterboro, New Jersey

Customer Service Professional/Call Center

June 12 – February 2015

Acted as a liaison between Client Services and the laboratories

Handles 100+ inbound customer contact received by telephone, electronically, in writing regarding reporting of patient results, inquires of test and services, concerns of service failures and other duties to provide superior service

Performed troubleshooting both complex medical/technical and routine requests

Handled the most complex customer issues that cannot be resolved immediately

Provided coaching, training and support to CSR I, II and assistants Prudential Insurance - Roseland, NJ

Customer Service Professional/Call Center

October 07 – February 2012

Monitored new "800" line designed to assist Prudential clients with any state modifications which may have an effect on their present policies

Assisted in navigating inside the website and provided information on how their benefits may have been impacted EDUCATION:

High School Diploma

Barringer High School - Newark, New Jersey

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