MARK G. JODOIN

Lancaster,CA

661-***-**** (Mobile)

adcx1s@r.postjobfree.com

INFORMATION TECHNOLOGY LEADER

Highly accomplished Information Technology and Business Visionary Leader. Extensive company and industry experience including: Fortune 500, Aerospace, Manufacturing, TV-Communications, Insurance, Education and Healthcare. Team Builder, Leader, & Cost Cutting Specialist with proven abilities in grasping business leaders’ needs and translating them into technology oriented solutions. Unique ability to identify untapped business opportunities and converting them into substantial profit. Successful track record of enhancing team performance productivity, exceeding customer expectations, and producing high quality products that ultimately leads to a significant increase in customer satisfaction, repeat business and company profitability. Core competencies includes:

Technology Architecture & Integration

Applications Development

Enterprise Systems Planning

Infrastructure & Operations Management

Business Continuity & Disaster Recovery

RFP and Vendor Management

Multi-Sourcing, Outsourcing

Printer Management

Networking and Telecommunications

Budgeting & Cost Control

Data, Call Center, & Help Desk Management

Transition Management

PROFESSIONAL EXPERIENCE

Hustler and LuckyLady Casinos, Gardena,CA 2019-Present

Director of Technology

Managed the Day to Day Operation over 2 Casinos:

Responsible for all Technologies including: IT, Surveillance, Security and Gaming.

Preparing for Company Wide upgrades from the ISP to HW and SW.

Creating New Documentation based on a Site to Site Audit and a Full Assessment of current

Product lines.

Will Create a Disaster Recovery Plan over the next fiscal year.

Currently Managing 6 Direct reports and Multiple Vendors and Consultants.

Created a New Fiscal Budget for all Technologies.

Bartz-Altadonna, Lancaster,CA 2017-2019

Director of Technology

Managed the Day to Day Operations over Multiple Locations:

Created a New Disaster Recovery Plan.

Did a Full Site Assessment and Audit.

Implemented a New Fiber Network and Cisco Switch Infrastructure.

Updated all Documentation for future development.

Had 4 Direct reports as well as Mulitple Vendors and Consultants.

Created a New Fiscal Budget for all Technologies.

AVID TECHNOLOGIES, Burbank, CA 2015 – 2017

Director Engineering (Hands On)

Led the onsite installation of all products that Avid Offers By Evaluating the Customers purchases and implementing the products the Customer was completely satisfied with the Installations, Documentation, Training and Follow up on current and future growth.

New Installs, Upgrades, Troubleshooting, Training. All Staffing were trained on New Product Functionality, Changes, Tools, and Q and A was also Available. This Includes Cloud, Firewalls, Switches, Active Directory, DNS,TCP-IP, Routing, Microsoft, Cisco, Hyper V.

NOCS, Data Centers, Servers, Work Stations Mac and PC, Wiring-Fiber and Copper, Troubleshooting.

KCET COMMUNITY TELEVISION, Los Angeles, and Burbank,CA 2000 – 2015

Director of Information Technology (Hands On)

Managed the day-to-day operations. ISP, WAN, LAN, Servers Desktop. Backbone Infrastructure: Fiber, Copper. Switch Infrastructure: 6500, 4000.(Vlans) Routers, Firewalls(Port Translations)

(VPN) (Remote Access Servers) Server Infrastructure: Windows, Novell, Unix, Linux. Desktop Infrastructure: Microsoft Office and Windows, Active Directory, Hyper V, Macintosh, Linux. Budgeting for all. By Providing Leadership, Daily Diagnostics and Proper Budgeting the installation has a 99.9 Percent Uptime. Fiscal Changes. Implemented a Full Fiber to the Desktop Solution. This was an Upgrade from a failing Token Ring, Older Cat 3-Cat 5 Wiring and outdated Phone System. Wrote and Implemented Disaster Recovery Plan. This Provided a Hot Site Option should there be a complete Disaster to the Main Company Headquarters. Implemented a Security Policy. Created a Granular Security policy by Staff, Departments and Individual use to better Protect the Company Assets. Created a Full Graphics Solution. Managed Track-IT Help Desk. This was a Managed to so all calls would have Priority and best service for all company clients. Upgraded the complete Network Infrastructure in 2000 from Token Ring to Ethernet. Changed the Switches from Synoptics to Cisco, Upgraded the ISP, Routers and Firewalls. In 2012\2013 the company changed locations and a new infrastructure was implemented: Wiring, ISP’s, Routers, Firewalls, Switches, Phone System and Wireless Networks. This was a Project Management Style Upgrade that Led up to a weekend cutover that was 100 Percent Successful from the Cloud,Firewalls,Switches,Wiring,Servers,Workstations,Phones,Waps on 1st Business day at New Site.

Also deployed New Sharp MFP Solutions to eliminate old Printers from desktop locations and cleaned

up all old printer solutions and created printer pools with redundancy and failover.

Acquired a co-Location in San Francisco in 2013 and created a site to site VPN (IPSEC) combined Phone Systems for Historical Data, Migrated Mail, File Servers and Application Servers.

DISNEY – THE DISNEY CHANNEL, Burbank, CA 1995 – 2000

Manager of Information Technology & Network/Desktop Information Services (Hands On)

Managed the Disney Channel day-to-day Operations including 3 other locations in Burbank and 3 other States. Server Migration from Novell 4.11 to Microsoft NT 4.0. Mail Migration from Lotus CC Mail\ Quick Mail to Exchange 5.5. All Microsoft Products Office and Windows, Active Directory, Hyper V, Configured 5500 Switches. Roaming Profile Servers. Login Scripts in a Microsoft NT,2000,Environment. Disney was able to maintain,upgrade and function with a seamless transition from one product line to another without downtime. Also did a full rollout of Printer Transition Project to eliminate personal printers

By developing Printer Pools both B&W as well as Color Printers by HP and Lexmark.

1991-1994 ICT - Institute of Computer Technology

oInstructor – Mainframe, DOS, PC-Repair, Unix, Novell

1994 Herbalife Computer Technical Support

1994 Northrop Consultant

1993 UCLA Consultant

1992 Microage Consultant

1991 IBM Consultant/Mainframe Specialist

EDUCATION/ADDITIONAL SKILLS

Education:

Masters: Information Technology\Business

Novell CNE - 4x-6.5,SUSX, Groupwise Mail, Intellisync, Push Technology

Microsoft – Exchange, Server 2000-2008,2012, 2016,Workstation 95-7.8.10,Office, Office 365,AD,Azure,AWS

Cisco – ASA\CSC Routers, Firewalls, Switches 2000,4000-6500,8000-9000,,Phone Systems and Security

Unix – Solaris

Linux – Red Hat, Unbuntu, Citrix

Mcafee - E-Policy Orchestra Server-Automated Desktop Updating

Symantec – Desktop Support Solution, Backup Exec

Carbon Black – Alien Vault

Avid –ISIS, Interplay, INews Administration, Interplay, Media Central

Mainframe 360/370+ and Mid-Frame Architecture AS-400,System 38

United States Navy: Data Processing\Computer Systems

Specialized Skills:

Disaster Recovery Specialist

Application Development

ERP- KcetLink -Ulitpro

SAP - AP Business Suite,SAP NetWeaver, Business Analytics

Sybase Ariba,Hybris,SAP money, customer and suite Cloud

Success Factors Cloud, SAP HANA Enterprise Cloud

CRM – Kcetlink

B2B

SAAS

AGILE

ITIL

Healthcare Software: Elclinical Works,Epic

Helpdesk-Trackit, Zendesk, Managewise, Landesk

Salesforce,Managewise

Documentation Specialist

Mainframe, MidFrame, Specialist (370,AS400,System38)

Mail Specialist - Exchange 5.0-10.0, 365,First Class 5.0-11.0, Lotus CC Mail,Azure.

Quick Mail, Groupwise

Novell CNE: 3.0-6-5,OES 11

Microsoft Active Directory, DNS, DHCP, Wins, E-Policy Orchestrator,Azure, MCSE

Roaming Profiles, GPO, Group Policies-HW,SW,Users

VPN and Remote Access, Microsoft and Bomgar Appliance

WMS

Video Conferencing

NetApp Storage Array, Avid

Vmware – Vsphere, Vsexsi 6,

Phone Systems – Cisco, Shortel, Avaya, Digium

Cisco Certified Engineer – CCNA,CCNP, MCSE,MCIPT,CCNP,CISSP,CCIA

Cisco Works, Cisco Wireless-WAP, Phones, VOIP

Cisco Switches: 2000,4000,6500, 8000 9000- VLANS, VPN, IP-SEC

Cisco Routers: 1700-3800

oCisco Firewalls Pix, ASA, CSC, VPN,Firewire,VOIP, Load Balancing, Wireless, Fortinet FW

Microsoft Engineer – MCSA,MCSE

oWindows 3.1-Windows 7,10, Servers NT-2003\2008,2012,2016

Unix\Linux

oSun Solaris, Red Hat, OES,Unbuntu

. Macintosh: All OS to current on all Platforms, Certified Engineer

Backup Exec, Netbackup, Veaam – Locally and Cloud

oVersions 7-12. Windows, Novell, Unix

Fiber 62.5, 50 Micron and Copper Cat 3-7A Wiring Certified

Fluke Diagnostics Certified

Virus Protection - McAfee Virus ProtectionSymantec Virus Protection, Carbon Black, Alien Vault

Excellent organizational and communication skills, both verbal and written.

VOIP – Cisco, Shortel Unity Connection and Manager, Digium

Printers And Plotters – HP, Xerox, IBM, Sharp, Lexmark, Cannon, Kyrocera, Minolta

HP-Jetadmin and Webadmin, Sharp-Webadmin,Lexmark – Webadmin, Minolta – Webadmin

Firmware for all Printer Products,Drivers and Gui Interface Management SW.

Project Management, ITIL,ITSM

TEACHING EXPERIENCE

Teaching Credentials in Connecticut and California

Math, Computer Science, Information Technology, Management Novell, Mainframe, Unix,

PC Tech and Repair.

Highly experienced, analytical, and result-driven Embedded Real-Time System Software Engineering Specialist.

Outstanding C/C++, and debugging skills coupled with and extensive background in the design and development of hardware device drivers. Unique ability to quickly find and solve complex technical problems. Successful track record of consistently ensuring product reliability, producing high quality products, and meeting on time delivery that ultimately leads to a significant increase in customer satisfaction.

Technical Expertise: Software: Extensive C/C++/OOP and assembler experience in multiple protocols stack Architectures. Real-Time, multi-processor, embedded development of networking modules

Devices: Vitesse VSC870/880, IDT/Kawasaki KE5BLME064 LPM(longest prefix match), LSI S84302Fec (10/100 MAC), Broadcom BCM5201 10/100 PHY, Gig Intel IXP1002 MAC and AMCC S2068 PHY, Netlogic/Broadcom NLA10K LPM, CAM CYNSE10512A (Cypress), NL9K/NL10K TCAM (Netlogic), 802.3 MAC/PHY, FDDI, ETH devices, Altera/Xilinx FPGA’s

Development Tools/Tools: GNU tools, GDB, Rational Clearcase/Clearquest, IXIA and Spirent Test Center, Clockwork, Code Collaborator, MPC 750/8260 JTAG probe, Green Hills probe, Wind River Tornado Development environment, Crosswind., JTAG EST probes, VNC, PVCS,ERP,Ecommerce

OS: VxWorks, Integrity (Green Hills), and Vertex.Microsoft,Linux,Unix,Novell, Citrix, Main Frame,Mid Frame

Additional Experience:

My skill sets span more than 30 years. Data Centers and NOCS as well as

Day to Day Operations for more than 25 Years.

Currently I am a Dir of I.T and still use my skill sets daily.

Disciplines Include:

Manufacturing, Insurance, Healthcare – Kaiserpermanente, Hospitals, Entertainment, Aerospace, Fortune 500

Wall Street, IBM, Northrop, Herbalife, UCLA, Disney, KCET, AVID.

Insurance Companies:

Home Insurance 59 Maiden Lane Wall Street, New York

Chubb Insurance Company New Britain, CT

HealthCare: Local Hospitals California and Conneticut

Kaiserpermanente – Consultant adding a Newly Acquired Building to

The existing locations: Full Building Assessment, Power, AC, Wiring, Coring

Active Equipment,Servers,Workstations,Printers,Fax,SW,

Project Management Qualifications

Project Management Experience and Disciplines:

Management Experience:

Projects: Full Fiber to the Desktop, Complete New Build Outs, Upgrading Existing Infrastructures

Room Design: Rack Design and Cable Management,Raised Flooring - Water Sensors under floor

Power Considerations – UPS, and Generator Backup

AC

Fire Suppression

Wiring both Fiber and Copper - Cat 5-7, Fiber - 62.5, 50, Laser

Port Density, Cable trays and flex

Coring between floors and Pathways

Active Equipment: Cisco, Dell, HP Includes Firewalls, Switches, Routers, Phone Systems, Servers, Wireless Access Points, Desktops, Laptops etc.

ISP - Discovery, Pathways and Redundancy

Printer Management-Lexmark,Sharp,Konica,Minolta, HP and Xerox hardware, firmware and software experience and knowledge. Printer management tools such as Lexmark MarkVision Enterprise and Xerox CentreWare HP Web Jetadmin, HP Access Controls, HP Security Manager, HP Fleet Deployment Tool, HP Universal Print Driver, Lexmark Universal Print Driver, Microsoft Windows Server 2012R2/2016, Microsoft SQL DB and tools, MS Studio Manager, TCP/IP Networking, Wireshark, MS IIS webservices, CompTIA Network+, CompTIA Security+, NMAP.

Lexmark and Xerox hardware, firmware and software experience and knowledge. Printer management tools such as Lexmark MarkVision Enterprise and Xerox CentreWare experience. Device configuration templates and firmware management. Print Audit Software experience for printer usage data collection, troubleshooting and issue resolution. Web Jetadmin management of HP, Lexmark and Xerox devices as part of daily operations and data collection. Lexmark and Xerox printer configuration modifications via webpages as directed by the Account Delivery Manager. Use additional 3rd party network tools for management, troubleshooting and data collection on HP, Lexmark and Xerox printers.

Disciplines:

Military-Navy, Manufacturing, Aerospace, International, Entertainment, Insurance, Education, Fortune 500, Healthcare and Wall Street.

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