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Customer Service Pharmacy

Houston, TX
April 24, 2020

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Malak Khouday

Pharmacist with great knowledge and a strong focus in delivering top-quality customer service.


March - October 2018 PHARMACIST IN CHARGE – Dollar Value Pharmacy

+Continuing the work I did at CVS but in Dollar Value Pharmacy.

+Continuing to bring excellent customer service.

2000 - 2017 PHARMACIST IN CHARGE – Eckerd/CVS

+Communicated with patients to inform them of drug effects and interactions

+Prepared contracts and invoices for CVS.

+Pushed sales goals and increased script count by winning over patients with interpersonal communication and building a loyal base.

+Better equipped patients for seasonal illnesses and protected them from diseases by providing vaccinations.

+Provided exceptional and efficient customer services to patients and went the extra mile to help ensure they got the proper care and treatment.

+Translated for Arabic speakers to better inform them of drugs as well as general store guidance so they can have a better shopping experience.

+Trained new technicians on the company policies and procedures as well as the core values, daily.

+Managed customer flow and made sales while handling the drive-thru, the in-store patients, and took phone calls from both doctors and other patients.

+ Maintained records of all transactions of the pharmacy necessary to ensure accurate control over and accountability for all drugs as required by applicable state and federal laws, rules, and regulations.

+Ensured legal operation of the pharmacy, including meeting all inspection and other requirements of state and federal laws, rules, and regulations governing pharmacy operations.

+Filled prescriptions for pharmaceutical preparations and devices for patients at company store.

+Maintained accurate and detailed records of all prescription transactions, and submits appropriate claims for third-party reimbursement;

+Consulted with physicians and nurses regarding pharmaceutical questions.

+Advises physicians on formulary medications and cost-effective and innovative therapies.

+Answered pharmaceutical questions from patients and staff.

+Monitored storage, distribution, and use of pharmaceuticals.

+Provided functional supervision to professional, paraprofessional, and support staff in their respective pharmacy, including training, assigning duties, and providing input for performance evaluations.

+Documented and reported medication errors to direct supervisor.



University of Damascus

+Major in Pharmacy


+Customer Service

+Point of Sales

+Team Management

+Time Management

+Inventory Control and Processing

+Bilingual Communication (Arabic)

+Organization Skills

+Highly Knowledgeable


+Very Friendly

+Team Work

+Adapt to Fast-Paced Environments and Situations

+Conflict Resolution

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