Specialist-Quality Assurance-Automation

Terry E. McMillan

Arlington, TX ***** Cell: 817-***-****, E-mail: ***********@*********.***

Summary of Experience

Results-driven person who specialized in streamlining operational and testing activities, utilizing cross-integrated teams, and leveraging 18 years of IT/Network experience to add maximum value to an industry-leading employer.

I am a dedicated professional with a diverse technology backaround.

Experience

March 2019 – Present

NXT Delivery LLC

Owner

Contact brokers and logistics companies to enquire about available of loads

Ensure all employees have the proper insurance and equipment to meet the standards for pick-up and delivery of goods.

Supervise five drivers (employees) in coordination with contractor to make timely pick-up and delivery of varies products within the U.S

Upon completion of delivery I coordinate and administer final payments to drivers

October 2015 – March 2019

AT&T Common Platforms & Technology, Dev ops

Sr. Specialist-Quality Assurance-Automation

E2E testing manual/automation cases with script builds or updates which encompasses the entire customer experience including sales, ordering, provisioning, activation, billing, payment processing, and customer service

Assist creating automation audit test system and architecture for database comparison

Use testing techniques, design, develop, analyze test plans and strategies, write and execute test cases, and troubleshoot defects for application

Daily attendance on high level scrum call discuss projects, status, blockers, and defect management in TDP

Maintain and update Team portal website

Taking charge of automation audit defects to work with development team fixing coding issues

Weekend Production automation/manual testing of Oracle database

Tools used: Toad for Oracle, Toad for MySQL, Parasoft, Jenkins, SVN, Putty, Eclipse, Skype,TDP, Notepad ++, Excel, Microsoft Office, and Altova XMLSpy

May 2013 – October 2015

AT&T Mobility Network OPS, iCloud Group

Specialist-Network Design Engineer

Working with Labs, product development, and engineering teams to author process documentation, methods, procedures, and guidelines.

Coordinates and interfaces with internal and external customers to ensure service commitments are met.

Provide initial implementation support of networks to assure proper execution and provides resolution for systems failures or degradations.

Using engineering tools, various software applications, and databases to assist in creating engineering documents

Proof initial implementation support of networks to assure proper execution and provides resolution for system failures or degradations.

Tools used: AOT’s, Cisco IP Communicator, ATT Connect, Q Enterprise Messenger, LivePerson chat, Vizgems, Nagios, Netcool, TOPAZ, Excel, Microsoft Office, DeviceAnywhere, and various other applications specific for the cloud platform

Feb 2013 – May 2013

AT&T Mobility Network OPS, Mobile Trunking Center (Lucent/Nortel/Ericsson/Nokia)

Network Center Technician

Input software translation groups and trunk members into switching entities such as Nortel, Lucent, Ericsson, and Nokia

Input and Disconnect DACS cross connects for T1 turn up

Verify routing and T1 of trunks

Test and troubleshoot with external customer’s

Conform to company policies to ensure a reliable network by following Ask Yourself Principles and other proactive measures

Tools used: Net analysis, Reflection, Lucent KPI alarms, KEDIT, Microsoft Office, Excel, Neirm, and Granite

June 2011 – Feb 2013

AT&T Network OPS, Trunk Provisioning (5E / DMS)

Network Center Technician

Input software translation groups and trunk members into switching entities such as Nortel DMS and Lucent 5ESS

Test and troubleshoot with internal and external customers

Key contributor in critical projects involving routing, traffic capacity, Point Code changes, and E911 services

Conform to company policies to ensure a reliable network by following Ask Yourself Principles and other proactive measures like using AOTs for customer affecting network events

Tools used: AOTS, REACT, NMA, PSP, VAM, MTS, Session manager, LERG, Switch Connect, Microsoft Office, Excel, MOSAIC, and Remote Hosts

October 2007 – June 2011

AT&T GBS Global Customer Service, National Maintenance DS0 Center

Network Center Technician

Perform required maintenance such as analyzing output messages of systems, analyzing the trouble indications, customer trouble reports and taking appropriate steps to correct any malfunctions

Coordinated and performed acceptance testing of services with internal and external customers for ISDN BRI/PRI systems including DS0 local circuits such as 56k, 64k, sub-rate, bridge circuits, T1, and T3 up to 0C192 systems

Performed audits on trouble tickets to ensure proper billing applied to customers

Tools Used: SWITCH FOMS, WFA, TIRKS, TL1 Stream, DCS, SONET, SARTS, HEKIMIAN, and WILTRON

August 2001 – October 2007

SBC Local Operations Center, CLEC Maintenance Center

Network Center Technician

Perform required maintenance such as analyzing output messages of systems, analyzing the trouble indications, customer trouble reports and taking appropriate steps to correct any malfunctions

Coordinated and performed acceptance testing of services including basic telephone lines, ISDN BRI/PRI, T1, and T3 up to 0C192 systems.

Job assigned to a dedicated team with the objective to improve or eliminate HICAP circuits with chronic issues

Tools Used: SWITCH FOMS, WFA, TIRKS, TL1 Stream, DCS, SONET, SARTS, HEKIMIAN, and WILTRON

EDUCATION

Degrees

Associates in Applied Science in Electronics – DeVry, 1997

Certifications

VCA-Cloud

Associates in Applied Science in Telecommunication – Pace University, 2008

Stanford Intro to Databases Certification

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