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Sales Representative Customer Service

Spring, TX
April 21, 2020

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Raisa Siedah Rolle

Professional Summary

Conscientious and efficient Medical Laboratory Technician and Phlebotomist with two years of expertise in microbiology testing needs. Skilled in multi-tasking with excellent problem-solving and customer service skills. Focused on quality assurance and task completion. Proven history of maintaining equipment and lab areas in alignment with regulatory guidelines.

Work History

Sagis, PLLC- Specimen Accessioner

Houston, TX

01/2020 – 4/2020

Data entry into a Laboratory Information System.

Ensuring the proper request form is used.

Ensuring that each specimen is properly labeled and matches the requisition form.

Unpack specimens and verify patient names.

Maintain an organized, clean workspace.

Perform QC of accessioning completed by other accessioners prior to releasing specimens for processing.

Collaborated with various departments to ensure testing accuracy.

Unpacks specimens from various clinics and routes specimens by type to various staging areas.

Perform other duties, tasks, and responsibilities as assigned.

Midwestern State University - Student Assistant

Wichita Falls, TX

08/2017 – 12/2019

Assisted with administrative support, including checking in and collecting books, videotapes and other materials.

Locate library materials for loan and replace materials to shelving area.

Assist patrons in locating library resources.

Princess Margaret Hospital - Medical Technologist


01/2014 - 01/2017

Successful completion of the hospital’s phlebotomy program.

Phlebotomy: Collected blood specimens for lab testing

Performed laboratory tests in the microbiology department in areas such as urinalysis, parasitology, media preparation and bacteriologic tests.

Coordinated with healthcare providers in various departments and nursing staff to ensure high quality service.

Handled specimens according to laboratory protocols to maximize accuracy and precision of results.

Data entry of results.

Supervised and assisted in training new technicians in the microbiology department for independent work and assurance of patient safety.

Garraway Enterprises - Sales Representative


06/2012 - 08/2012

Exceeded established sales goals and contributed to the increase of client retention

Communicated accurate information about products, providing exceptional customer service and driving retention.


Princess Margaret Hospital - Certificate in Phlebotomy


Available upon request


21519 Old Hannover Drive

Spring, TX 77388


Phlebotomy Knowledge

Microsoft Office proficiency

Interpersonal skills

Computer literacy

Excellent customer service

Data entry



Specimen analysis

Sterilization techniques

Microscopic techniques

Laboratory procedures

Lab assistant training

Analytical thinking

Lab result interpretation



Midwestern State University

Wichita Falls, TX

Bachelor's Degree: Biology -12/2019

Associates degree: Biology

Extracurricular Activities


Dominica Red Cross, December 2012 & 2013: Assisted in the distribution of Christmas hampers to the less fortunate persons in various communities.

World Food Bank Summer 2019 Assisted in sorting through food donations and assembling grocery boxes.


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