Air Force Security

Jessica Gutierrez

Omaha, Ne. *****

818-***-**** *********.***********@*****.***

SUMMARY

Dedicated IT administrator and IT service desk with 4 years of military experience and CompTIA Security + certification. Experienced working with multiple facets of computer support. Offering strong knowledge of numerous software packages and operating systems. Highly skilled in providing customer technical assistance and support for multi-dimensional users. Excellent communication and management capabilities. Seeking a position in the IT realm.

AREAS OF EXPERTISE/ QUALIFICATIONS

Bilingual – Fluent in Spanish can read, write, and translate.

Performed client-level information technology support functions and voice network functions.

Maintained and Administered computer networks and related computing environments including computer hardware, systems software, application software, and all configurations.

Installed and configured software operating systems and applications. As well as performed back-ups for users regularly.

Experience with Microsoft 365 and Microsoft exchange.

Experienced with Remedy IT service management suit.

Experienced in troubleshooting and resolving hardware, software, or other network system problems and replacing defective components when necessary.

Experienced with Active Directory, creating and managing accounts or computers.

Experienced working with Remote Desk-top.

Experienced Microsoft SCCM, JAVA, Adobe Acrobat DC, VMware, Blackberry UEM, and VPN.

Experienced setting up, configuring, and managing multifunction devices such as Lexmark, HP, Konica Minoltas, and Xerox.

Performed IT support on Apple, Samsung, Dell, HP, Transource, Scan Snap, and windows 7/8/10 operating systems.

Provided services to end-users for operation, restoration, and configuration of information systems.

Communication skills, providing information to supervisors, co-workers, and subordinates by phone, in written form, e-mail, or in person.

Knowledge of principles and processes for providing adequate customer and personal services. Reported security incidents and executed corrective security procedures.

Managed and maintained system installation records, files, and indexes.

Currently holds a Secret clearance.

PROFESSIONAL EXPERIENCE

United States Air Force, Offutt AFB May 2016 - Present

IT Help-Desk Specialist

Provided on call support for 9k users covering NIPR/SIPR/JWICS/NSANet networks for the 55th Wing and 53 tenant units dispatching System Administrators, Infrastructure Technicians, and Service Operators in a timely manner to mitigate down time ensuring critical mission completion.

Utilized automated information systems to managed and document work orders, trouble tickets, or to report outages.

Coordinated with NSA and USAF headquarters to ensure compliance with new policies and implement new capabilities across 4 networks to diminish potential security breaches and unauthorized actions.

Created and managed over 9k user accounts on active directory.

Created daily operation power-point slides, enabling over 80 briefs for Communication status reports to leadership.

IT Administrator

Provided on-site IT support for Intelligence Surveillance Reconnaissance missions, including over 9k users on Offutt AFB.

Performed voice, data, video account creation and deletion, and modification service to installation users.

Performed the installation of equipment, connection of peripherals, and installing and deleting client level software to ensure all documentation is in accordance with established policies, guidance, and directives.

Established work standards, methods, and controls for preventative, scheduled, and unscheduled maintenance actions by creating continuity books utilizing Microsoft OneNote to ensure standardization of processes.

EDUCATION

Bachelors of Multidisciplinary Studies, University of Nebraska Omaha

Pursuing BMS degree with a concentration in Biology and minor in Psychology and Information Systems. (87 credit hours w/ 3.3 GPA) (2018- Present)

CompTIA Security+ Certification (valid until 2022)

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