Back Office Customer Care
Resume:
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Jennielyn A. Diomampo
Bauan, Batangas
Mobile #: 090********/091********
Email: *************@*****.***
OBJECTIVE
To obtain a position in a department of a dynamic firm that will utilize my creative talents and provide the opportunity for personal growth and professional advancement.
PERSONAL INFORMATION
Name: Jennielyn A. Diomampo Nickname: Jak, Jenn.
Birthplace: Bauan, Batangas, Philippines
Nationality: Filipino
Civil Status: Single
Date of Birth: April 23, 1991
Dialect Spoken / Written: English and Filipino
Position: Customer Care Services
Company: Outsource Network Contact Center and Back Office
Company Address CIBI Bldg. Brgy. Sta. Cruz, Zapote St. Makati City
Date: June 16,2017- February 1, 2020
JOB DESCRIPTION
Handles customer service inquiries-inpatient, outpatient, and dental etc.
Handles all approvals and generation of LOA’s.
Reviews and handles each call with every high degree of attention to detail.
Reads, understands, assesses and translates medical documents correctly.
Meets performance metrics in terms accuracy of reports, call per minute and quality.
Performs other functions related, analogous, and pertinent to the preceding enumeration as may be assigned by superiors from time to time.
TRACKER- consolidates all the email from the endorsement team, and updating all the feedback and acknowledgement of each department.
Create EOD, EOW, and EOM and Back track to update the documents.
Basic Functions
Responsible for answering customer questions and taking care of customer complaints, with the goal of ensuring positive customer experience. To provide support for the company’s product and services, takes order request, answers questions, and resolves complaints.
Position: Data Encoder
Company: ASTICOM INC.
Company Address:4F, Globe Telecom Plaza 1 Pioneer St.,cor Madison St. Mandaluyong City
Date: November 16, 2015 - February 12, 2016
JOB DESCRIPTION
Responsible to review all the accounts of the clients of Globe network.
Cleaning all the application from the system.
Every day the team leader given for the whole day accounts to clean up and review.
Responsible to finish all the accounts that given to you for the EOD.
Position: Credit and Collection Specialist
Company: ONET-Outsource Network Contact Center and Back Office
Company Address: CIBI Bldg. Brgy. Sta. Cruz, Zapote St. Makati City
Date: September 06, 2013 – May 16, 2015
JOB DESCRIPTION
The position of credit and collection specialist is to collect to the client. Our clients that can use globe network.
Responsible that all the subscriber of globe network using a bundle account like internet and landline are reminding regarding the overdue balance.
Using system dialer we have outbound dialer to contact all the clients.
Monitoring all the accounts that already contacts.
Responsible all the client to have an overdue balance that we need to remind to settle their balance to avoid disconnection.
Monitoring for the EOD or end of the day rating.
Handling system of globe network.
Position: Junior Supervisor Trainee
Company: UNIMART INC.
Company Address: Greenhills, San Juan City
Date: March 2012 – August 2012
JOB DESCRIPTION
Responsible to care cash box and handling if where counter assign
Assist customer at the counter.
There is customer using credit card or any savings or EPS card that can use to pay at the counter of the store. Handle with care all the copy of sales to surrender to the supervisor.
Responsible to surrender the whole day sales or the cash box after duties.
Position: On –The-Job-Training
Company: Fil-Southbay Land Development, Inc.
Company Address: Sandoval Bldg. Bauan, Batangas
Date: November 2010 – March 2011
JOB DESCRIPTION
Responsible to help and assist in Marketing Department.
Encode the official receipt at the monitoring Microsoft Excel and update the official receipt at the monitoring Microsoft Excel.
Responsible to photocopy all the Titles of the clients for filling.
Responsible to help sometimes to other department.
April 2011 Lyceum of the Philippines University - Batangas
Bachelor of Science in Information Technology
Capitol Site Batangas City
Annrelyn B. Andres
Team leader
Outsource Network Contact Center back Office
Zari Mae Joy Humilla
Sr. Team Leader
Outsource Network Contact Center back Office
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Jennielyn A. Diomampo
Applicant
WORK EXPERIENCES/ TRAININGS
EDUCATION
CHARACTER REFERENCE
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