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Manager Test

Reston, VA
April 21, 2020

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Sundaresan Jayaraman

CSTE, CSQA, CSTM, PMP, PSM, CSM Senior Quality Assurance Professional

Phone: 571-***-****

Visa Status: Green Card 13222, Woodland Park Road, Herndon, VA 20171

Sundaresan Jayaraman (Sundar) holds a Master degree in Science, has 10+ years of experience as Senior Quality Assurance Professional at Virtusa, responsible for leading and managing the quality and delivery of software quality assurance testing projects.

Earlier, I led the QA Projects as Senior Consultant (QA), Consultant for 5 years at Virtusa with focus on QA and Test Management.

A Certified Software Test Engineer, Software Quality Analyst/Certified Software Test Engineer from QAI, U.S.A., Certified Software Test Manager from Dept. of IT, Government of India and a Certified Advanced Test Manager from International Software Testing Qualifications Board, Belgium.

A certified Project Management Professional from PMI, USA, a certified Professional Scrum Master from and a Certified Scrum Master from Scrum Alliance.

With solid foundations on QA concepts (CMMi L5 Auditor Certification from KPMG), Test Process and its improvements, Software Development Life Cycle, have expertise in preparing Program Quality Plan, QA estimations using agile/WBS, preparing Test Strategies, Test Plans, Test Cases.

I practice Proactive QA, a ‘Go Getter’ with Positive Attitude and a fast learner.

I have ‘Hands-on’ testing experience (Test Plan, Test Scenario/Test Case design, Review and Execution, Attention to Details, Reporting and Defect management).

Sound Quality Assurance Leading and testing skills, have very good experience in managing Quality Assurance projects of Affinion Connexions, Truven, Covance, Guardian, Aetna, American Health Holdings, PayFlex, Cardinal Health, JPMC, Bear Stearns and Metavante from onsite and Convergys, Sutherland Global, Cardif, SkillSoft and Vericept from offshore, with a team size of 30-40.

Instrumental for building the QA process with continuous improvements from analysis of the existing process, QA teams (building onsite offshore model), QA Artifacts and Reporting Templates, QA ENVs, built to the pursuit of excellence. Experience in managing the Center of Excellence in Quality of a leading Insurance Co in US and QA Managed Service and managed manual, automation and Performance Test QA Projects at onsite and offshore.

Experience in Automation Testing using Selenium Framework (Used Virtusa Test Automation Framework) and Geb and Spock Framework, during 2016 to 2018 and before.

Experience in designing and developing Hybrid Framework using C# and NUnit with Visual Studio 2017.

Automation Plan, Estimation, selection and review of Automation Scenarios/ designing automation test scripts and execution and results reporting and resolving the automation defects.

Good experience in executing hands on and leading Performance Testing Projects, using JMeter 4.0 and API Performance Testing, HP Performance Center and Load Runner v12.01. Hands on Experience Performance Testing JMeter for 4 Years. I had 12 months’ work experience in with Main Frames in the past and worked in 2014 for 6 months in Main Frames in an insurance project.

Core Expertise Areas

QA Management, Test Management, QA Methodologies, Processes

Agile Framework/Kanban-JIRA/Confluence and Rally,

Exposure to Version One( Agile Solution)

Xray integrated in JIRA for Test Cases Design/Execution and Management

Trade & Investment Banking, Banking Insurance, Health Care, Telecom & Travel

Business Analysis, Virtusa Requirement Engineering, Business Capability Modeling

Project Management, Skills-Tools-MS Projects 2003/Chorus(Virtusa)

Configuration Management Tool- KeyStone(Virtusa), ClearCase/Quest, Remedy, TFS, MS Visual Studio, Sub Version-SVN)

Main Frame Batch Process/Pega Testing

Pega Version Upgrade Parallel Testing


Membership, Billing

Claims and Adjudications/Benefits

HP ALM 11.0 Admin

HP ALM-Business Capacity Modeling-Req./Customization with Admin

HP Performance Center 12.01, LR v12.01-Admin

VUGEN-v12.01/True Client/ Pega CTI Performance Testing/ Performance Tuning-Dynatrace

Develop Quality Plan, Test Strategies, Test Plan, Integration Test Plan

Design/Review/Execution of Test Scenarios/Test scenario outline, Test Cases, Schedules

Prepare Test data, Test Results, QA Release Notes, Root Cause Analysis

Building High Performance QA and Team Management

Building QA ENVs, System Component Tests, System Integration Tests

QA Estimates(Agile Sizing, WBS), Traceability Matrix, UAT Planning

Requirements, Risk, Project Monitoring & Tracking, Resource and Quality Management

Design and Implementation of Test Frameworks for Functional and Performance Testing(Test Strategies, Scenarios)

QA Reports (Standard Reports/Burn Down Charts)

Quality Metrics(DRR, DRE,DSI,TCI,DD) and Indicators

Black Box Testing, Linux/Unix, Front End, Interface andE2E

Performance Testing- JMeter 4.0, Blaze Meter, API Performance Testing,User Experience, JMeter Scripting, correlations, parameters, data, executions and reporting

CPU & Memory Utilization, DB

QuerySurge-Data Testing Solution-DW-Query Wizards, Completeness, Transformation, Quality, Regression Testing

Design of Automation Architecture, Test Automation Plans, Scripting Guidelines

Design of Automation Scripts/Execution/Reporting

Behavior Driven Development (BDD),Geb & Spock FW, Maven, Git, GitHub,XML, Jason

Eclipse, IntelliJ, Java, Selenium Web Driver, JUnit, TestNG, Cucumber, Virtusa Test Automation Framework/SE-VBA Automation

C#, NUnit, Selenium, NUnitTest Adaptor, Hybrid Framework

Mobile, Tablet Testing

Quick Test Pro 11.0, UFT

Java, Java/Groovy scripts

CICD Experience with Jenkin/Cloud Deployment Testing

Data Base-Back end Testing/File Feeds/ Volume Data testing/ SQL Server/ Oracle/PLSQL Postgres/DB2/

Data Validation Testing

AWS Cloud Migration/DB Testing

Data Migration Testing

Data Ware House/ETL testing

Knowledge of Perl/Python Scripting

AWS-S3 Storage

Amazon Elastic Compute Cloud( EC2)/Dashboard, Events, Load balancers, VPC-Elastic Search-Kibana/Oski( Internal)/Grafana

Knowledge of Dockers/Kubernetes deployment orchestration

AWS-Redshift-SQLs/ETLs Comparison Testing in S3 Data Lakes

Dynamic CRM 365 Parallel Testing

ADA/508 Testing

Google Rest Client/SOAP UI

API Automation

QA Managed Services & Program Management

Agile Process-Rally/JIRA/ Confluence/Xray integrated in JIRA

QA Management, Test Management, QA Methodologies, Processes

Trade & Investment Banking, Banking Insurance, Health Care, Telecom & Travel

Business Analysis, Virtusa Requirement Engineering, Business Capability Modeling

Project Management, Skills-Tools-MS Projects 2003/Chorus(Virtusa)

Configuration Management Tool- KeyStone(Virtusa), ClearCase/Quest, Remedy, TFS, MS Visual Studio

Building QA Team, ENVs, QA Estimates(WBS), Program Quality Plan, Test Strategies and Test Plans, Traceability Matrix, UAT Planning

Requirements, Risk, Project Monitoring & Tracking, Resource and Quality Management

Design and Implementation of Test Frameworks for Functional and Performance Testing(Test Strategies, Scenarios)

Review of Test Scenarios/Test scenario outline, Test Cases, Schedules, Test data, Test Results, QA Release Notes, Root Cause Analysis

Quality Metrics and Indicators

TFS, ClearQuest, Black Box Testing, Linux/Unix/PLSQL and Backend Testing

File Feeds/ Volume Data testing/Main Frame Batch Process/Pega Testing

Performance Testing- JMeter 4.0,API,User Experience, JMeter Scripting, correlations, parameters, data, executions and reporting

CPU & Memory Utilization, DB

Performance Tuning-Dynatrace

HP Performance Center 12.01,LR-VUGEN-v12.01/True Client

Pega CTI Performance Testing

Design of Automation Architecture, Test Automation Plans, Scripting Guidelines

SE Virtusa Test Automation Framework/SE-VBA Automation

Behavior Driven Development (BDD),Geb & Spock FW, Jenkins, Maven/GitHub

Quick Test Pro 11.0, VB Script

HP ALM 11.0,Business Capacity Modeling-Req./Customization Admin

Onsite-Offshore Model


Virtusa Corporation, USA From 11/22/2012 To 01/22/2020

Virtusa Consulting Services, India From 03/12/2004 To 11/02/2012

Pentasoft Technologies, USA From 01/17/2000 To 03/11/2004

Project Details:

Client: Affinion Travel Project: Testing Center of Excellence (Eden Prairie, MN)

Role in the project: Senior QA Professional

Duration – Dec 2016 to 01//22/2020

Business Problem: Affinion group Connexions Loyalty Travel offers travel and loyalty fulfillment solutions for Financial Institutions, worldwide. QA consists of Functional, Automation and Non Functional testing of monthly major and minor releases of Product and client versions of ORXe 2.0 and ORXeC (Cloud). Leading the manual, functional, automation and performance testing are the key areas needed focus from the year 2017 onwards and involve testing of Product, Programs and Projects like Chase, Citi, Capital One, FIS, US Bank and 21 other clients.

Environment: Java, SQL Server 2018,JIRA, XRay integrated with JIRA, Confluence, NextGen( Cloud-AWS, AWS- S3-Simple Storage Service), Kibana/Oski( Internal)/Grafana, JMeter 4.0 and Dynatrace 7.1,Geb & Spock Framework, IntelliJ IDEA Community Edition 2017.3.1,Jason,Groovy,Allure Reports, Jenkins, SE(Virtusa Test Automation Frame work),Project & Portfolio Management Center, Microsoft TSF,ADA Testing, Maven, Test NG, JUnit and Selenium Web Driver and Google Analytics, AWS-Redshift

Project Role:

Lead the Quality Assurance & Test Management of Affinion Connexions Travel- Products, Programs, Clients’ Projects and Loyalty Programs

Developed and possess a concrete understanding of the various functionalities under Connexions Travel Domain [Flight, Hotel, Car and Activities] and multiple project improvement functionalities

Monthly major releases, using JIRA and Confluence, collaborate with Product Owners, Technical Delivery Managers/Business Project Managers, Revenue/Supplier/Client Management, Architects and DEV team

Agile Scrum methodology –Product Backlogs, Sprint Planning for user stories, User story refinement with PO, size estimation, as a team create Acceptance Criteria and ‘Done’ definitions and Test Case Design in JIRA/Xray, Execution, Defect Tracking in JIRA, Daily Scrum Meetings, Tracking, Agile Dashboard, Sprint Demos, Releases and Retrospectives, API Logs, Kibana Logs, DB, Mobile, Tablet and ADA Testing

Testing of integrating applications in a DevOps/Continuous Integration/Deployment environment using Jenkins including Cloud deployments

Implement Virtusa Quality Assurance best practices and standardize processes and check lists for QA phases for Functional Testing, System Testing, UAT and client releases

Participate in requirement meetings ( Front End Planning-FEP), user stories, gather functional and non-functional requirements with BSAs and Business Project Managers

Improvise the artifacts of QA Q&A, QA Estimations, QA Test Plan templates, new approaches/parameters, Requirement Traceability Matrix, Review Process, Root Cause Analysis and stabilized the QA Process with continuous improvements

Prepare/Review QA Test Plan, schedules, Test Strategies, Test Scenarios, Test Scripts and secure sign off

Design, Review and execution of test scenarios/test cases ( manual and automation testing, regression testing) of various projects, share the results and defect Management in JIRA

Review requirements, analysis of on functional automation for implementing VTAF (Virtusa Test Automation Framework), Performance Test Framework and provide technical automation and performance test effort estimates and approach

Lead and execute manual, automation and performance Testing tasks, assign different project tasks to onsite and offshore teams and track tasks for effective implementation

Co-ordinate with Offshore on daily basis and support offshore for clarifications/issues and provide detailed info for development of test scripts

Create and maintain test repository in Test Framework by creating test suites, test cases and tests/Automation Tests/ API Automation Suites

Incident Management and IT Services Management. Execute Tests and monitor the progress

Use Parameterization in Tests in Test Management and set up inputs and outputs

ServiceNow upgrade Testing, patch testing, UI, Forms Testing, Client side testing, Service Catalog tests, Approval Mails generation tests

QA Roadmap for Automation and Performance Testing 2017 to 2018

Design, Scripting and execution of Performance Improvement Project-CICD, Jenkin JMeter Integration, under Kanban

Define performance SLAs with Business Analysts and Development Architects interactions

Manage Performance Testing through JMeter 4.0 (UI user experience and API with parameterizing for ENV and Data), Go No Go decisions using innovative API Response Time, Total Response Time and Actual response times

Supplier Response Times on Classic (CBTS) and NextGen ( AWS Cloud)

Elastic Search: Kibana and Oski Logs Verification

AWS Cloud Migration Testing, Data Validation Testing/IAM Testing/DB Migration Testing

Testing of AWS-S3 Storage-Management Console, Bucket Creation, Back up. Verification of web page’s images placed in S3 for Citi Bank, Chase for Connexions Travel Application

Testing of Data Migration of Next Gen Data to AWS-Redshift, Dashboards, Clusters and Leader Nodes/Compute Nodes, Queries, Editor and configuration/DB Management-Executing the SQL/ETLs in S3 Data Lakes and Performance Testing using J Meter

Established 3 PT ENVs (5 API, 2 DMZ Servers) and automated deployment Management through Visual Studio deployment. Performance tuning through Dynatrace.

Development of Test data, Virtual Machines, schedule and support Automation and Performance Testing, review of SE, Geb & Spock Scripts and J Meter scripts

Analyze various Automation tools and framework, opt for the best Framework and review POC and get acceptance from the Client, estimate, manage and track progress.

Support, Guide, help Automation team to build new Automation Framework (Geb and Spock, all Groovy) from scratch.

Design and Review, execute automation scenarios and suggest improvements on continuous basis.

Resolve the impediments and Technical Challenges in ENV, Access, Network and execution.

Design, review and management of Test Architecture, Automation Suites continuous integration with Jenkins. Automated mails on deployment to QA/SG ENVs by Express Smoke Suite /Clients’ 85 programs smoke and functional tests

Implemented incident Avoidance Plan for Prod connector booking

Manage risks and develop mitigation plans for QA activities and deliverables

Production smoke testing for releases by automation scripts using SE/Virtusa Test Automation Framework/Geb & Spock Framework

Setting realistic expectation, identify the issues at the early stage; Provide status updates and Test Summary report;

Ensure successful completion of monthly major and minor releases to Production. Responsible for on-time quality delivery and ensures to manage resources in a way that the project is completed within its defined scope, quality and time and cost.

Trained, guided and motivated the offshore team for performance excellence-best results. Received Client Love Badge-Affinion-Connexions in 2017 to 2019 and appreciations from client for innovations, delivery excellence hard work and dedication

Client: Truven Project: IRNG (Interactive Reporting Next Gen (Denver, CO)

Role in the project: Senior QA Professional

Duration – June 2016 to Nov 2016

Business Problem: Truven Health Analytics, an IBM Company has to release IRNG product catering to Blue Cross Blue Shield of Alabama to answer 9 business questions of Business Intelligence.

Eligibility, High Cost Claimant, Clinical Management and Trend Drivers for different service categories like Physician Inpatient, Physician Drugs, Facility Outpatient the 18 Tableau dashboards are to be developed under time periods like incurred rolling year for 41K Corporations under MMF-1 (Minimum Marketable Feature).

Implemented through OTE (One Traven Experience) and SIAM (System Identity and Access Management), with enhanced features, role based security, by using Agile methodology using C# as back end

QA Lead task consists of agile manual and automated testing Tableau Dashboards and performance testing.

Environment: Tableau, Visual Studio 2015,C#, NUnit, NUni Test Adaptor, SQL Server, Rally, Adobe Site Catalyst, Google Rest Client, Jason, HP Load Runner 12.01, Virtual User Generator with True Client Protocol and Google Analytics, AWS S3,Redshift

Project Role:

Agile QA Lead of INRG Project comprising of manual and performance testing

Participate and contribute in Grooming sessions of User Stories in Rally( Agile Tool)

Analyze, develop and review Functional, UI and develop/split QA User stories derived from Features for test design, review and execution and estimation through Rally for each iterations and assign tasks and track the tasks completion

Google Rest Client/ Site Catalyst and RTM

Preparation of Test Plan and Perf.Test Plan and review of Manual and Perf. Test Scenarios

Execution of test scenarios/test cases ( manual and automation testing, regression testing) of various projects and share the results and Defect Management in Rally

Used C# as a programming language and Visual Studios as IDE for automating the Test Suite with Selenium WebDriver.

Designed and developed Hybrid Framework using C# and NUnit.

Lead and execute Manual, Automation and Performance Testing tasks

HP Load Runner 12.01 Controller Admin-Set rules for scheduling the controller and access

Development of Test data for Performance Testing, review of LR scripts with True Client Protocol, execute and publish results for 50/100 Users

Co-ordinate with Offshore on daily basis and support offshore for clarifications/issues and provide detailed info for development of manual and performance test scripts

Iteration wise triage meetings and track after discussion with development and architectural leads

Support UAT testing by Business and conduct defect triage meetings

Testing of Data Migration to AWS Redshift from SQL Server and parallel testing with SQL Server and AWS Redshift with respect to Tableau Reports data.

IRNG MMF-1 (Minimum Marketable feature) successfully went to production

Client: Covance Project: Odyssey Pega Migration (Princeton, NJ)

Role in the project: Senior QA Professional

Duration – May 2015 to May 2016

Business Problem: Covance Inc., Drug Development Service Company’s Catalyst CRM (Customer Relationship Management application), was catering to a pharmaceutical client for 11 Services requests like Insurance Verification, Authorization/Product/Financial Assistance, Claims, adjudication and Information Services. Virtusa was assigned to convert and upgrade Odyssey application suite as a platform and a core product for multiple clients with enhanced functionalities and features with Pega 6.3 to 7.8.1. New requirements /functional enhancements are to be gathered, analyzed, developed and tested for quality and consistency. Integration and testing, Test Automation using VTAF using Selenium and Performance Testing of the migrated application suite, CTI Performance Testing and addition of 18 Covance Clients to the Core Product are in scope. eService, a client portal integrated to Catalyst is also in testing scope.

Environment: Pega 6.3-7.8.1, Oracle, HP Performance Center 12.01 /Load Runner Virtual User Generator, UFT, ALM, Virtusa Test Automation Framework(VTAF 3.0) using Selenium, JIRA, Chorus Project Management Tool, MS Visio, Bright Cloud CTI Agent Emulator, Calls Emulator, CTIOS Agent Desktop and App Dynamics, Dynamics CRM 365 Parallel Testing, Visual Studio 2013/2015,C#, NUnit, NUni Test Adaptor

Project Role:

Lead/Executor of Odyssey Project comprising of manual, automation and performance testing

Participate and contribute in Business Elaboration sessions for the Service Requests

Analyze and review functional requirements specification, Business Rules, UI Mock Ups and Property Matrix to ensure that they meet the stated and implied needs of the customer and other business stakeholders and testability

Gather non-functional Requirements (Performance, Security and Browser Testing) from Business, Business Analysts, Architects and validate

Performed Keyword Driven and Data Driven Frameworks using CSV, CSS Selectors as a part of Framework using C#,NUnit and MS Visual Studio.

Used Page Object Model (POM) repository design pattern for storing all the web elements for code maintainability and reusability for Selenium automation.

Preparation and review of QA, Test Automation and Performance Test Approach

Claims and Adjudications Testing

Prepare the Test Strategy based on the types of testing techniques including the functional and non-functional requirements (Perf.Testing -Load, Stress &Volume Tests)

Estimation for automation test suite development and performance testing

Design, Review and execution of test scenarios/test cases ( manual and automation testing, regression testing) of various projects, share the results and defect Management in ALM

Design, Lead and Review Manual, Automation & Perf. Architecture, Test Plans

Lead and support Manual, Automation, and Perf. Testing tasks

Lead, review and identify of test scenarios for automation and performance testing and define Performance SLAs with business

Schedule and conduct walkthrough to stake holders (Business, Development and UAT), for the automation/performance test scenarios and get sign off

Overseeing the setup the Automation, Performance test environments, resource planning

HP Performance Center Admin-Cloud Based access, schedules for multiple performance test team, Guidance and support for LR load generating servers, Check lists, co-ordination with HP

Plan and execute Pega CTI Call Popup Performance Testing with CTIOS/BrightCloud

Design of test scripts in UFT, ALM, VTAF 3.0 and HP Perf. Center

Data Migration/ETL Testing- QuerySurge, automated QueryWizard, using ALM to generate automated reports on data bugs

Development of Test data for Performance Testing-Virtual User Matrix for Load Testing-Increasing the static and transactional data volume to 3.6M

Co-ordinate with Offshore on daily basis and support offshore for clarifications/issues and provide detailed info for development of automation/performance test scripts

Scripting guidelines/review for VUGEN scripting /Controller Scenarios

Lead Review on Quality Assurance documents and Test Scripts prepared by offshore, standardization and upgrade for UFT, ALM, Selenium Automation Scripts

Execution of functional automation suites, share test results, identify the defects and through defects triage meeting resolve the defects

Parallel Testing with Dynamics CRM 365 partial implementation-Service Module

Execution of Performance Test Suite, share test results, identify the performance issues,collection and analysis of Load Testing results for Load testing

Daily triage meetings and track after discussion with DEV and Architects

Support UAT testing by Business and conduct defect triage meetings

Identify dependencies, risks and track, escalate risks which might adversely affect the success and work with appropriate resources for resolution for each iteration

Lead team for daily status reports, weekly status reports on QA, automation and Performance Testing and Reporting(Client and Server Side Metrics and Reporting)

Plan and conduct Weekly Management Meetings for QA and Performance Testing Status with Virtusa and Covance IT stakeholders and report to Senior Management

Wrote & Published Pega CTI Testing Guide. CTI Performance Testing completed successfully.

Phase-1 went to production on Time

Client: Guardian Life Insurance Guardian Project: Policy Admin Center (NYC, NY)

Role in the project: Senior QA Lead

Duration – Aug 2014 to Apr 2015

Business Problem: Under Virtusa QA Managed Services, GPAC is one of the Guardian’s (Individual Life) critical applications for Policy Administration, interfacing with other applications requires Quality Assurance Management for regular quarterly and sub-releases for enhancements/production defects.

Adapt Business Capability Modeling for its underwriting projects, define business capabilities, with Level 1 and Level 2 capabilities based on the strategic attributes like Business Benefits, Segments, Cost and also based on the attributes like applications, roles etc. through HP ALM.

Environment: Java, O3, DB2, ClearQuest, SharePoint, Office 365 and HP Unified Functional Testing, HP ALM 11.0, Virtusa Business Capability Modelling

Project Role:

SIT scope management for each release, priorities, requirement walkthrough meeting and responsible for SIT Release Planning, Estimation and Test Execution planning

Prepare Program Quality Plan and review with the stakeholders and publish in HP Application Life Cycle Management and Chrous (Project Management Tool)

UFT Automation, ALM 11.0 Admin, with customization of Requirement and Defect Modules

Participate and contribute in Business Requirement Engineering, through Business Capability Modeling workshop, where the Level 1- Primary and Level 2 -Sub Capabilities are defined, reviewed and accepted in ALM 11.0 Requirement Module

Functional requirements, Business Requirements, Business Rules were analyzed, uploaded and reviewed in ALM for developing the test cases and execution linked to the ALM Defect Module

Requirement Traceability Matrix -test coverage in ALM

Reviewed the testability of the requirements and identified critical functional areas to be tested as new test scenarios and the regression test scenarios for each release

Estimate, set targets and milestones and prepare Project Score Card through HP ALM.

Action items arising from expectations and timelines for deliverable is tracked in HP ALM

Scope Changes restricted by pro-active planning and schedules

Responsible for designing QA Test Strategies and QA Test Plans for each release

Conduct walkthrough of the Test Plan and getting the sign off from client after requirement walkthrough. Reused 35% of test scripts

Responsible for scheduling calls with Development/Prod support team at onsite, for loading and refreshing test data in SIT generating batch transactions

Conduct daily scrum calls with offshore QA team, client QA Analyst & stakeholders

Clarifications requests received from the offshore team, interacting with the stakeholders; Conducting Defect Triage meetings on weekly basis

Coordinated daily meeting with the Development Manager at Guardian, so the defects are fixed and tested to closure.

Design, Review and execution of test scenarios/test cases ( manual and automation testing, regression testing), share the results and defect Management in ALM

Responsible for project monitoring and tracking, execution of manual and test automation for each release, identifying dependencies, risks and mitigation plans and smooth completion of release as per the plan

Responsible for daily/ weekly status reports and participate in Weekly Management Meetings with Guardian Management for GPAC related project status

Automation Estimation, Planning, Execution/ Tracking using UFT through offshore

Introduced an excel-based Dashboard for CQ tracking/reporting tool that interacts with Clear Quest to generate the report-handy tool for instant project status

Built the Functional Dependency Matrix for GPAC application for identifying regression areas quickly and implementing the regression test suite

Introduced documented QA process for policy loading/ILDRS loading to SIT

Innovated GPAC Policy Identification Matrix, which helped to reduce the time required for loading the policies from production to SIT

Developed & executed Test Scenario Matrix for E-Juvenile Enhancement functions

Developed QA Program Management Framework for Guardian, analyzing the issues and proposing solutions, which served as a Best Practices Document

Earned the confidence of the Guardian Senior QA Manager/ DEV Manager/Business Analyst Managers by building a very good business and professional relationship

Responsible for Root Cause Analysis for UAT/Production defects and meeting the SLA requirements and met the target of less than 1% Defect Leakage to UAT

Consistently enabled every release to go production without any production defects on time meeting all SLAs

Meetings with Virtusa Program Management Director, Account Management and ISQ Director, got their guidance for successful execution of the project releases

Served as a very critical resource for success of the GPAC release testing on time with good quality and working with application streams collaboratively for the success of the Virtusa Guardian QA Managed Services

Successfully completed the R3, R4, R.5-2015 GPAC releases on time/ good quality

Gained considerable functional knowledge on GPAC within a short time and this was stated by the client as a special mention in the Client Score Card

Client appreciations with Client Delight Index of 8/10 and achieved Delivery Maturity Index of 5, Client Delight Index of 9.25 and Net Promotor Score of 9.

Client: Aetna- Project: Affiliates QA

Role in the project: Senior QA Lead

Duration – Mar-2013 to July 2014

Client: PayFlex-(Omaha/ Chicago)

Business Problem: PayFlex, Aetna’s Affiliate, focus on the Reimbursement Accounts (FSA, HSA, COBRA and Direct Billing) applications named as CBAS and Health Direct. QA team to be formed and the QA Process/Defect Management to be improvised.

Environment: MS, Java, SQL Server, MS Project, SharePoint, TFS, QC, SE/VBA

Project Role:

Prepared and executed QA Roadmap 2013 and 2014

Resource planning and recruiting of QA Associate Manager, QA Business Consultants and Senior Testers- The team was ramped up from 4 members to 30

Contact this candidate