Customer Service Representative

David SIBAYEH NGANTCHU

** ********* ********,

Nepean, ON

819-***-**** *******@*****.***

Work Experience

January 2020-now

Ottawa,Canada

Customer Service Representative Millenium 1 Solutions

• Answer calls and queries from customers regarding their bank account

• Promotion of client services

• Escalation of calls when needed

• Follow up payment from clients

2018 – January 2020

Yaounde, CMR

Customer Service Manager AZ DISTRIBUTION co.

• Supervise 30+ cashiers and customer service representatives

• Manage front-end operations to ensure efficient and friendly transactions

• Reduced staff turnover rate by 30% in the first year

2017 - 2018

Yaounde,CMR

Remote Customer Service Representative MANTA

• Developed effective phone selling technique with potential buyers

• Answered inbound calls and assisted customers with account management issues

• Managed data entry into company's customer database

2015 - 2017

Yaounde, CMR

Remote Customer Service Representative YAVIN TECHNOLOGIES

• Obtained and evaluated all relevant information to handle product and service inquiries

• Provided pricing and delivery information

• Perform customer verifications

• Set up new customer accounts

• Processed orders, forms, applications and requests

• Organized workflow to meet customer timeframes

• Directed requests and unresolved issues to the designated resource

• Managed customers' accounts

• Kept records of customer interactions and transactions

• Recorded details of inquiries, comments and complaints

Education

2011 - 2013

DOUALA, CMR

University of Douala

Master of Supply Chain Management

Additional Skills & Interest

• Clear communication skills and friendly demeanour

• Bilingual

• Excellent time management and leadership skills

• Proficient with Microsoft Excel and PowerPoint

• Typing skills of 70+ WPM

Contact this candidate