Customer Service Data

Qualifications Summary

Results-driven professional skilled at managing multiple projects, providing excellent customer service, and resolving problems and conflicts. Motivated, quick learner who easily adapts to new situations and welcomes challenges.

Oracle – Implemented relational database management systems

SQL – Created Queries to access data from tables as well as create tables

Visual Analyst/ERP – Data Modeling/Process Modeling/Database Design/Object-Oriented Modeling

SAP/SAP HANA/SAP Netweaver/SAP BW – Created five separate projects to manage data, create applications, or follow materials through shipment phase

Visual Basic – Wrote and applied various structures to perform different tasks

P6 – Created systems to manage projects and summarize every form of data

Java/C++/Python – Coding

Tableau – Data Visualization

Educational Background

BBA - Management of Information Systems, May 2019

Lamar University, Beaumont, Texas

3.41 GPA

Professional Experience

Aveanna Healthcare Dallas, TX

Client Relations Associate (10/2019 – present)

Make 80 calls per day to current or former patients

Cross sell from Therapy services to DME supplies or vice versa

Responsible for exceeding sales quotes on a weekly and monthly basis

Use communication skills to help clientele find products that best suit their needs

Follow up on any issues or concerns patients may have with products or orders

Alamo1

Disaster Recovery Inspector – FEMA-GLO MHU/RV program (07/2018 – 05/2019)

Responsible for logging applicant house progressions and PHP (permanent housing plan) into FEMA housing system CarbonCM

Train new inspectors with the inspection database and software as well as the rules and regulations of dealing with PII.

Responsible for scheduling and seeing 120+ applicants monthly for recertifications related to the Hurricane Harvey disaster

Interact with various companies and organizations involved with the project to ensure compliance

Neches Federal Credit Union

Runner (01/2017 – 07/2018)

Responsible for communicating with branch managers daily to assess and prioritize current needs

Responsible for overseeing storage department and supplies needed for all branches

Participated and assisted in preparation for all community events

Organizations and Activities

Alpha Tau Omega Fraternity – PR Chair (2014 – 2018)

Lamar Club Baseball (2017 – 2019)

MIS Lamar (2016 – May 2019)

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