Customer Service Sales

Farhad Ebrahimi

Matthew, NC ***** • 704-***-**** • ***.*.****@*****.***

SUMMERY

A results-oriented professional with extensive experience translating business objectives into performance goals and identifying root causes of organizational effectiveness issues. Substantial background in designing assessment processes/tools and implementing an updated program to meet the current needs of the company. Instrumental in evaluating the new store process, managing store opening process, and meeting learning plan requirements. In-depth knowledge of different models of motivation, dimensions of diversity, work stress, conflict and negotiation, work group, and team and leadership. Adept at collecting data through surveys, interviews, and observation to solve complex problems and take effective decisions. Effective communicator with demonstrated ability to manage L&D department events/activities and support team to maintain trainees' learning progress and history. Proficiency in various languages, including Persian and English.

AREAS OF EXCELLENCE

Excellent Customer Service • Data Analysis • Research & Development •Staff Training • Contract Development • Exceeding Sales Targets • Inventory Control• Project Proposal Development • Customer Satisfaction • Complex Problem Resolution • Comfortable with people• Negotiate and Mediation• Comfortable with people

EXPERIENCES

LOWE’S HOME IMPROVEMENT, Indian Trail, NC 2014 – Present

Customer Service Associate (CSA)

Interact with customers to resolve issues by developing appropriate solutions. Sell different type of credit app such as LCC, LAMX, LAR, and LBA by offering different promotions to gain more customer satisfaction and increase sale. Teach employees on how to pen credit card and convince the customers to open one using seven tactics of persuasion. Identify right folder for the right contractor, apply QSP discount accurately, generate right subtotal, and email the receipt to the owner. Bring shopping cards from the parking lot and place in a designated area to improve customer’s shopping experience. Aid team members with merchandising, floor setting, unloading trucks, cleaning parking lot, and completing returns. Clean the breakroom and bathrooms, take trash, and help Lowes paint.

• Gain #1 position for selling Lowes protection plan in the district and local store.

• Obtain certificate of recognition of first quarter cashier meeting, and certificate of recognition of friendliness associate by, integrity, and a bit of sense of humor.

• Achieve close rate of 25.81% in general merchandise and obtain number one in the store and three position in the district.

• Acknowledge for close rate achievement of 12.66% in general merchandise and obtaining number two in the store and forty in the district, and close rate achievement of 12.5% in general merchandise and getting number one position in the store and twelve in the district.

• Attain employee of the month title in consecutive 3 months, as well as maintain #1 record on credit application.

• Achieve customer service award for cashier and credit application of the month Jul, Aug, and September2019, as well as two superstar credit card awards for obtaining first place in opening credit application more than 85 in 2019.

• Receive two appreciation letters for being cashier of the month from administrative and department manager, Lowe’s coasters reward, and a five years anniversary letter from the CEO Marvin Ellison.

• Recruit 7 PSE lead in one day

SAM’S MART INDIAN TRAIL, NC 2013 – 2014

Customer Service Representative (SCR)

Complemented different type of transaction, tracked company expenses by using micros system, handled vendor accounts, and managed demand generation and cash register at $150 all the time. Executed wide range of operations, which involved opening/closing shift, cleaning store, formulating schedules, maintaining paperwork, counting $100 and putting in the cash register, and making fresh coffee. Offered training to more than ten employees in order to carry out various tasks accurately.

• Won special contests 3 times due to hard work in selling a lot of lottery tickets.

• Utilized upselling techniques for attracting customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale.

• Provided excellent customer service to customers for attaining satisfaction.

HMS HOST (CHARLOTTE DOUGLAS INTERNATIONAL AIRPORT), Charlotte, NC 2006 – 2013

Sales Associate (SA)

Identified needs for improvement and delivered training to 15 employees for enhancing skills and abilities in order to execute tasks efficiently. Executed general office duties and administrative tasks, including creating and delivering weekly confidential sales reports to management staff. Conducted client appointments, as well as formulated and maintained up-to-date confidential client files by utilizing Excel for future use.

• Served more than 500 customers per day, as well as generated revenue and managed cash up to $2000 per day by delivering exceptional services and meeting guest expectation.

• Facilitated and guided teams to meet sales target by maximizing sales within 3 months.

• Achieved certificate of recognition and award in appreciation of five years of dedication and valuable service.

VOLUNTEER ACTIVITIES

Teacher Assistance in Research Methods II UNCC Charlotte, NC, Aug 2017 - Dec 2017

Volunteer Note Taker in History and Systems (Capstone) UNCC, Charlotte, NC, Aug 2017 - Dec 2017

Math and Physics Tutor, Central Piedmont Community College, Charlotte, NC, Aug 2011 - Dec 2011

Emergency Department Volunteer (CMC Main) Charlotte, NC, Feb 2010 - Dec 2010

Habitat for Humanity Charlotte, NC, Jun 2007 - Dec 2007

EDUCATION

UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE, Charlotte, NC, 2017

Bachelor of Science (Psychology), Minor in Public Health, Concentration in Biology and Chemistry

CENTRAL PIEDMONT COMMUNITY COLLEGE, Charlotte, NC

Associate Degree in Science

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